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Old 29.11.2010, 13:01
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drbits drbits is offline
JD English Support (inactive)
 
Join Date: Sep 2009
Location: Physically in Los Angeles, CA, USA
Posts: 4,434
Default Most Common Issues

1) Incomplete downloads or CRC errors
a) If this happens only on larger files, it is probably a problem with your Antivirus. Please see Choosing and Installing Security Software.
b) If you get a lot of incomplete downloads, you probably have too many connections. Please see Optimizing Your Number of Connections.

2) No downloads at all.
a) Is it plugged in?
b) Is your firewall blocking JDownloader.exe, Java.exe, or Javaw.exe? Please see Choosing and Installing Security Software.
c) Check for hs_err*.log files in your JDownloader directory to see if there is a problem with Java and your hardware. Older video cards are a problem with some Java updates.

3) DLC or CNL do not work
a) Your firewall is keeping Java or Javaw from listening on port 9666

4) Security errors or No Permission to Write to Hard Disk
a) You are using Windows 6.x (Vista or "7") and JDownloader is installed in the Program Files or Program Files (x86) directory.
b) Either part of the JDownloader directory or your download directory are protected or read only.
c) You are running multiple copies of JDownloader from the same directory or trying to write to the same directory.

5) You cannot download from a host
a) The government, your ISP, or the host server is blocking your connection. Try other hosts to figure out if this is happening. Also try your browser.
b) The host has changed their software and JDownloader's plugin needs to change (Plugin Error (out of date)). See Hoster Plugins rules.

5) A feature that worked before is not working
a) You are using Nightly and a feature is missing (being reimplemented).

6) JDownloader has a bug. In order to fix it, the developers need information. See General Bugreport rules for a sample list.

7) Bill Gates has broken your computer or allowed somebody else to install malware on your computer. See the Self Help Index. Or somebody lied to you and told you that there is no need for an antivirus or firewall on OS-X and Linux.

8) You want to change your IP address, but either have a difficult router or ISP or you haven't read the related messages. Read Getting Started with Reconnection in the Reconnect forum.

9) You have a great idea! Or you want support for a new host.
a) Please search before posting it, because there is over a 75% chance that it is already in the BugTracker or already rejected.
b) Post your idea in a new thread in Suggestions and Wishes. See the Suggestions and Wishes rules for the information we need.
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