Hi,

Thanks for responding
Due to the account being linked to my emails I would rather not give the details out, I understand that this means you will not be able to fix this issue. I may create a new account tomorrow if I can find an old sim card, if I do I will send you the details.

Regarding the issue with a adding a new account it's not due to copying extra characters, I copy "abc", paste it into the password field and seven asterisks appear, upon left clicking on the password field all asterisks disappear.

I've created a video which shows the above as well as me pasting into wordpad, you can clearly see "abc". I also used ctrl c to copy "abc" and and ctrl v to paste it into the password field, you will see that this works (three asterisks) but after clicking on the username field the asterisks increase to seven.

Here's the video:

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I hope it helps.