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Vipre Antivirus Problem
Ziddu.com download itself freezes everytime, but not the whole app doesn't. Yes hey hello, this is my first time here at JD forums, I have purposely joined just for this query, that and I'm a heavy JD user, so yes basically I set the ziddu download off, it will on average get to between 5 and 10% then the download will freeze (no more netload activity and the bandwidth monitor will also stay still) but the whole app itself won't freeze and I think this is a Ziddu thing only, oh and the download eventually aborts itself (greys out). Yes I have added java and jdownloader to my firewalls safe list, but still I get this problem. Any ideas? - regards - 4F Last edited by raztoki; 28.08.2011 at 07:36. |
#2
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What AV/FW?
Example links and log? |
#3
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yes links and logs please
__________________
raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#4
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Please post some freezing ziddu links.
I noticed that ziddu often has server problems... GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#5
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OK hang on guys, give me a couple of minutes.
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#6
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Well here's the link, and I did just manage to download the file manually using chrome.
LINK: Quote:
Last edited by 4ourFoxtrot; 24.08.2011 at 20:40. |
#7
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Works fine for me.
Must be an error on your side. Please check if any installed AV programms/Firewalls block anything! GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#8
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OK, what are the most common components of JD that AV's block for example "java.eve" also if it means anything I'm running Sunbelt Vipre anti-virus.
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#9
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Try disabling it completely (temporary) and try it again.
You might even need to deinstall it to see if it blocks something. GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#10
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Quote:
Ok I'll get on to this, thanks for the suggestion. |
#11
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Log:
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OK having just browsed through that myself, I think I'll try running it as admin. **************************************EDITED***************************************** Nope even when run as admin it still happens. Screenshot: **External links are only visible to Support Staff****External links are only visible to Support Staff** Last edited by 4ourFoxtrot; 25.08.2011 at 01:48. |
#12
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java.net.socketexception: Software caused connection abort: Recv failed
socket error == firewall / antivirus / malware / isp / hardware issue. some software in those categories also run live http scanning disable that also. easy way to test this is run jdownloader on another computer with a different setup, to see if the problems still exist.
__________________
raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#13
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************************************EDITED******************************************* GAH! It's now doing it for every link, just tried an RS link and it froze then aborted. Now I'm stuck with no link loader, please continue to help me with this guys! Last edited by 4ourFoxtrot; 25.08.2011 at 02:09. |
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java.net.socketexception: Software caused connection abort: Recv failed
i suggest to remove firewall, restart computer and try again this is clearly a sign that some software intercepts network communication
__________________
JD-Dev & Server-Admin |
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**********************************EDITED*********************************************** OK latest update, well I turned off my firewall (running Sunbelt vipre antivirus, and yes windows firewall was off as well), rebooted, then tried just some random RS link I found: Code:
**External links are only visible to Support Staff** ....and still the problem persists, I have attached a copy of the latest log file for you to download and view in .rar format, please after you have downloaded it, open it with notepad or change the file extension back to .txt (I know, bypassed your file managers limits. :D sneaky eh?) This is really starting to absolutely make no sense as to why it's happening to me, it's never happened before, in fact before this I found JD a real pleasure to use I had nothing at all to complain about it was a joy to use, I found the link grabber a nice touch, the way downloads 9/10 times ran at my full bandwidth speed and sometimes when I wasn't using premium, and also the IP management system very helpful indeed. So I don't know I'm starting to think possibly malware, but that would make no sense, I practice safe computing, I know what's safe and what isn't, what's legit, and what's not. Gah, anyway thanks for everyone's help so far please continue, I really hope we do get to the bottom of this, also I run JD in ubuntu linux (I dual boot), and I haven't checked yet but I'm pretty sure it will be running normally over there, so at least I do have one working link loader. Also, would you suggest uninstalling my AV, and re-installing? and maybe JD again after that too? ****************************************EDITED*************************************** Well I've just uninstalled vipre and then temporarily enabled windows firewall and then downloaded a file without fail, so safe to say it is vipre, I just don't get why when it has been working fine earlier, so I'm going to reinstall it but make sure this time it's properly configured for use side by side with JD. For future updates, I suggest getting in contact with the guys at Sunbelt vipre and telling them how their AV is effecting Jdownloader and perhaps they can address the problem in an update their end, you know maybe send them the logs etc.. It's obviously something that occurs over time too. I don't think we finished here just yet though, I'll install vipre again and get back to you. - regards - 4F ****************************EDITED*************************************************** NEW LOG: Code:
http://jdownloader.org/pastebin/50804 SOLUTION FOUND: After all this I have corrected the problem, well found a solution that works. Now I think I will blame Sunbelt Vipre for this, for essentially giving their AV menu system multiple settings which actually do the same thing as each other, just maybe in different ways, but on the other hand I applaud Sunbelt for making an anti-virus and firewall which are very thorough. The problem was Vipre (well the premium version as far as know) has at least 3 settings which do pretty much the same thing but in different ways e.g in the firewall section they have a "bad website exception" but then if you go deeper into that section they then have "custom web filter settings" , "allowed applications" , "allowed websites" and this is where the problem lies, changing neither "allowed applications" or "allowed websites" won't have the desired results you expect if you add an application or website to them because it's the firewall and active protection working in conjunction it seems when it comes to blocking Jdownloader and/or Java. But then I found another setting and boy if I didn't notice it I'd still be here cursing "why are you not working, GOD!" lol, so anyway for anyone else in the future running Sunbelt Vipre Antivirus and Jdownloader who has come across this problem too here is your fix, and it's quite a simple one, if only Sunbelt Vipre explained as such: Simply double click on the Vipre tray Icon (or search "vipre" in the windows start menu) the main vipre window should load up as normal, from there, there will be a menu bar with "overview" , "scan" etc. , now click "manage" from that list, then 4th down in the list you should see "Always Allowed" and next to that will be "View allowed items" click that, then simply add "jdownloader.exe" , "java.exe" and "javaw.exe" file paths in program files to the list, click OK and then neither Vipre's firewall or active protection will block Jdownloader in the slightest and all will be well and smooth again when it comes to downloads. :D Please moderators, leave this thread up for others to see in the future, I'm sure other Vipre users will come across this problem in the future especially because of how annoying Vipre's menu can be, but please feel free to clean up the thread a bit as you see fit. This has been 4our Foxtrot, PROBLEM SOLVED Signing off. ;D **************************************EDITED***************************************** YOU HAVE TO BE JOKING, it's stopped working again downloads loose connection, tested for megaupload and rapidshare. Hell, I'm starting to think this is possibly my ISP, time to implement encryption in Jdownloader I think. Fresh Logs: Code:
http://jdownloader.org/pastebin/50811 Last edited by 4ourFoxtrot; 26.08.2011 at 09:21. |
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Stopped working again see above
Last edited by 4ourFoxtrot; 26.08.2011 at 09:22. |
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Since jD works fine without the virus and you claim to be practising safe computing, why do you still allow that virus on your computer?
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#18
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try to remove the vipre again, reboot and check again if the problems exists without it
read timeout looks more than firewall/av issue than isp problem. isp would just reset the connection to kill it
__________________
JD-Dev & Server-Admin |
#19
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once you have figured out the correct setup for Vipre take some screenshots of the process and upload, along with a text guide (as you have already done), Pictures are 1000 words. Also reference what product range/version you are using, as settings do change version to version. It be greatly appreciated by other jdownloader users.
We will place it into http://support.jdownloader.org which is going to replace current knowledge base system.
__________________
raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
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I like people with dreams ....
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#21
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Funny guy remi, was there really a need for sarcasm I just want to get this sorted as quickly as possible so please less of that. And I have vipre running just as an extra precaution. You can't say it's not a total bad idea to have an antivirus even if you do practice safe computing. Better to be safe than sorry etc. I also like Vipre because it's not bloat-ware like for example kaspersky which I used to run, Vipre doesn't slow down your system like other AV's that's what attracted me to it. :D
Last edited by 4ourFoxtrot; 26.08.2011 at 13:55. |
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Quote:
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So what do think the reason is? and do you mean "read timeout looks more like a firewall/av issue" ?
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Quote:
I once had a so-called anti-virus software on my PC in order to test it, but it deleted a file from a program and the program did no longer work. The virus program thought erroneously that the file was another dangerous virus. It also made my computer terribly sloooooooooow. I've learned my lesson and I'll never try them on my computer. Why would I if everything runs fine without them? Do you really think they protect you? If you think a virus makes your computer safer, please go on. Execute and open any file you like. Surf anywhere with your browser and let it execute all scripts, add-ons and extensions. Don't tell me I didn't warn you. Note that there is an Edit button for your messages. It avoids triple-posting. |
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remi my long post I think proves that I'm aware of the edit button and don't you get it I'm kind of in a hurry I don't have time to waste on forum/board etiquette, look remi I'm not wasting time on pointless arguments. Yes to a point I'm with you on the subject of AV's, I know they give a lot of false positives too. It's just I also have other people who use this notebook who aren't so computer literate and may click on things that would get them and my PC into trouble. If your not going to help me, and just want to argue please no longer post on this thread, and please any other moderators please lock this guy out of the thread if he persists with these pointless arguments, he clearly seems to have had a problem with me from the start for whatever reason (probably boredom). Please remi don't even reply to this if you have no constructive input, I won't acknowledge you. ************************************EDITED******************************************* UPDATE: Well I've once again uninstalled vipre totally then rebooted (you have too anyway) then temporarily turned on Winfirewall, I then ran JD and successfully downloaded a file from MU without any set backs so the problem has to vipre I'm 99% sure on that. Ok so I'll continue to provide you with the information you've asked and get back to you, I'll also try more links from other hosts. Last edited by 4ourFoxtrot; 26.08.2011 at 14:24. |
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Wow, I like that. You're a very funny guy.
OK, you can always try to become personal, but it won't solve your problems. What's your age? |
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Last acknowledgement remi, goodbye. |
#28
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Didn't you mean "last warning"?
Why do you think the other supporters are no longer replying to your posts? Answer : they already told you what to do and they aren't living in my country. I like people like you. They probably don't like repeating the same advice. I'm sorry but I've to leave now. You know what you have to do, isn't it? Cheers. |
#29
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Think we have given as much advice on the manner as we can. We can not provide support for software that we do not use ourselves, and I know personally I do not have the energy to test 3rd party products to find conflicts myself. That said theirs always Vipre support, assuming they have forums/faq/wiki. That's assuming that Vipre your problem. And the good old trusty 'google' has been known to aid one with relief.
__________________
raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#30
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thank you anyway raztoki. Last edited by 4ourFoxtrot; 26.08.2011 at 15:22. |
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Thankyou for your feedback.
Hopefully you can find some resolution other than having to uninstall Vipre. Give them an email see if you can rustle a response! I'd ask how do you go about setting exemptions for 'java application' that requires safe/uninterrupted io read and writes, along with socket connections that are not tampered with (by firewall and live http scanning). You've tried these (xyz) configurations within Vipre, and all have failed. And that you would like to understand were your going wrong. For all you know it could be a bug in their program! Take care
__________________
raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#32
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Note: You CAN actually put pressure on software publishers or developers of software, as JD is used by MANY and i'm not talking about 100 000 Users either, rough figures ~15million. So it HAS to work with Firewalls/AV Scanners.
GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download Last edited by raztoki; 27.08.2011 at 09:22. Reason: Fixed spelllllling, grandmar. |
#33
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Let's analyse this fascinating situation. I'm not just "sitting there bored", because giving support here is not a lot of work. Some other pleasant projects I'm working on have a higher priority. It's thanks to people like you posting interesting messages that I stay excited about it. You wrote "Full grasp on English". This is grammatically incorrect and should be written "Full grasp of English". See "**External links are only visible to Support Staff**. In a previous post you wrote "donator see's". You probably meant "donor sees". May I ask why you introduced donor (or 'detonator') in your story? The first sentence of the quote is 4 lines long. I learned at school that I should use shorter sentences to make them more understandable. I think it applies to English as well. Your string of words "his grammar was sometimes poor that or he's a little of his head e.g possible mental illness" isn't grammatically correct as I can understand the words but not the meaning of your undoubtedly creative expressions. I thought I had been courteous (you wrote 'courtious' but I couldn't find the word), treated you with respect and gradually liked your posts more and more, otherwise I wouldn't have replied. You call me mentally ill, want to ban and suspend me, accuse me that I've no constructive input, and all I'm doing is trying to help you. If it can console you or take away your fear, according to scientific studies over a third of people in most countries report meeting criteria for the major categories of mental disorders at some point in their lives. |
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Jesus remi, I explained I was in a rush, this is what I mean, don't you think your being a bit petty about the smallest of things. Some of the things I said may not be "technically" correct but for the most part what I'm trying to say comes across and as I said I'm in a rush when I'm at my PC. And with you there was at least 3 separate occasions where the wording made no sense not because "I" didn't understand it, because you hadn't worded it properly and missed parts out, this happened more and more when you got defensive.
It's just sad that you've googled the grammatical correctness of some of the things I have said really. Whatever, This has turned into a really pointless waste of time, I did listen to all of you and tried out all of your ideas for solutions, and eventually found the problem (vipre's firewall and/or active protection). I'm going to start a thread on the subject over at Sunbelt/GFI forums: Code:
**External links are only visible to Support Staff** |
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