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  #1  
Old 03.05.2020, 17:57
elvis_ef's Avatar
elvis_ef elvis_ef is offline
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Question FILE.AL - what this information mean ?

I am wondering, what do these information texts mean.

**External links are only visible to Support Staff**
Ad image1) Doest it mean, the link is invalid, or what ?

**External links are only visible to Support Staff**
Ad image2) It's in english: "ignored - no account" - so.. does it mean, that I need a premium account only, to download a link ?

EDIT:
Please move it to another forum section, sorry..

Last edited by elvis_ef; 03.05.2020 at 18:01.
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  #2  
Old 03.05.2020, 18:06
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raztoki raztoki is offline
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expected content to be downloadable, and wasn't there. so either bug in our plugin via website change, or content isn't there (confirm this in your browser).

could mean premium account needed ? browser would tell you the same story maybe?

please provide logs and example link if you cant determine issue
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  #3  
Old 04.05.2020, 12:48
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pspzockerscene pspzockerscene is offline
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Please post your log-ID here | bitte poste deine Log-ID hier.

-psp-
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-----=>Support Chat<=-----
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #4  
Old 04.05.2020, 13:43
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elvis_ef elvis_ef is offline
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Quote:
Originally Posted by raztoki View Post
expected content to be downloadable, and wasn't there. so either bug in our plugin via website change, or content isn't there (confirm this in your browser).

could mean premium account needed ? browser would tell you the same story maybe?

please provide logs and example link if you cant determine issue
Alright, I think I got it. I know what is going on.

I found a couple of links to test it.
The two links I used for tests are:
- (link A) - **External links are only visible to Support Staff**aaa
- (link B) - **External links are only visible to Support Staff**bbb

In JDownloader:
The link A says: "Final downloadlink did not lead to..."
The link B says: "Ignored - no account" (maybe it's not translated in this way in english version of JD, cause I have polish one)

So I checked in the browser and:
Link A - "You can download files up to 512 MB only." (and is right, cause the file is 647.1 MB)
Link B - "This file is available for Premium Users only." (so it's right again)

But.. these information are not clear I think.

EDIT:
But... I have now a link C, which is: **External links are only visible to Support Staff**ccc
And this link is less than 512MB, but the information in JD is like for A.
But in the browser, I can download it after the 60 second timer.
Weird..

Last edited by elvis_ef; 04.05.2020 at 13:49. Reason: New link tested. Some typos. Formatting.
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  #5  
Old 04.05.2020, 13:46
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pspzockerscene pspzockerscene is offline
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I get the expected errormessage "Skipped - account missing" for both cases so I will have to repeat myself (see my last post):

Please post your log-ID here | bitte poste deine Log-ID hier.

-psp-
__________________
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How to create a log || Wie man einen Log erstellt
Captcha FAQ EN || Captcha FAQ DE || Erste Schritte & Tutorials
JDownloader 2 Setup Download
-----=>Support Chat<=-----
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #6  
Old 04.05.2020, 14:02
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elvis_ef elvis_ef is offline
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Quote:
Originally Posted by pspzockerscene View Post
I get the expected errormessage "Skipped - account missing" for both cases so I will have to repeat myself (see my last post):

Please post **External links are only visible to Support Staff**... | bitte poste **External links are only visible to Support Staff**....

-psp-
You're right, information changed for me as well.

Here's the log:
Code:
jdlog://0673915302851/
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  #7  
Old 04.05.2020, 14:27
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pspzockerscene pspzockerscene is offline
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Hm I see the issue.
You were redirected to:
Code:
file.al/ip_check/CENSORED
After that, the plugin mistakenly used the redirect to attempt a download.

I was not able to reproduce this but I've tried to "blind-fix" it for the next update.
After the update, you should see "Skipped - account missing" after the captcha.

Wartest du auf einen angekündigten Bugfix oder ein neues Feature?
Updates werden nicht immer sofort bereitgestellt!
Bitte lies unser Update FAQ! | Please read our Update FAQ!

---
Are you waiting for recently announced changes to get released?
Updates to not necessarily get released immediately!
Bitte lies unser Update FAQ! | Please read our Update FAQ!


-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
How to create a log || Wie man einen Log erstellt
Captcha FAQ EN || Captcha FAQ DE || Erste Schritte & Tutorials
JDownloader 2 Setup Download
-----=>Support Chat<=-----
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #8  
Old 05.05.2020, 21:53
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elvis_ef elvis_ef is offline
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I think You can easily reproduce it using any VPN activity.
I used Opera for instance nad "her" free VPN service.
Immediately, after the first ENTER in the URL, the "ip_check" link showed up, so it redirected me and forced to solve recaptcha.

**External links are only visible to Support Staff**

Also would be good if information about missing account was something like: "Premium account required.", so everyone has it clear. Because as soon as I know this is due to lack of premium account, not any (free or premium) account. I have credentials (active account) for this site in JD2, and it's still showing this information about missing account.
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  #9  
Old 06.05.2020, 09:57
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hi again,

it is not as easy as you might think to always display precise errormessages.

However we can try to do this in individual cases so if yougot exact example URLs, please let us know the current errormessage and your expected errormessage.

"Account required" is our general message for "Either free- or premium account required to download this file".

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
How to create a log || Wie man einen Log erstellt
Captcha FAQ EN || Captcha FAQ DE || Erste Schritte & Tutorials
JDownloader 2 Setup Download
-----=>Support Chat<=-----
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #10  
Old 05.06.2020, 17:11
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Join Date: Mar 2009
Location: Deutschland
Posts: 52,548
Default

I've added a help article about this errormessage - I hope it's useful for some users

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
How to create a log || Wie man einen Log erstellt
Captcha FAQ EN || Captcha FAQ DE || Erste Schritte & Tutorials
JDownloader 2 Setup Download
-----=>Support Chat<=-----
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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