#1
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Unable to download at night
For the last 4 days I have been unable to download during the hours of 11pm to 7am. This just happens to be the hours that my ISP allows unlimited bandwidth at 50 MB/s.
I have JD configured to automatically begin downloading at 23:15 and to stop at 06:59. This has always worked in the past. Yesterday, during the daytime, I was able to download using my other ISP but only at an average of 40 to 60 KB/s. The only changes that have been made in the last week are a driver update to Killer Control Center however, this shows JD as having unlimited download speed. Logs are included. Any suggestion on how I can fix this would be most appreciated.
Spoiler:
03.08.18 09.07.40 <--> 02.08.18 19.11.27 jdlog://4266164433151/
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#2
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I can only see network errors to 1fichier.
Readtimeout and SSL peer shut down incorrectly I can't tell if those are caused by ISP or "Killer Control Center". But "SSL peer shut down incorrectly" sounds like Firewall/AV/Driver(KillerNetwork) issue. In doubt you should try to downgrade driver. I know that *Killer Network Cards/Drivers* might be the cause because once there has been a driver version that had memory leak issue.
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JD-Dev & Server-Admin |
#3
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How do you "downgrade" a driver, please?
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#4
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Install previous version of the driver? In case you still find exe/zip/package for it?
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JD-Dev & Server-Admin |
#5
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Regretfully, it was automatically downloaded and installed by Dell's SupportAssist application. I checked all associated folders for both the Killer app and SupportAssist but there is no sign of previous versions. I also checked Dell's support site and the only available drivers are the latest.
I have a Dell tech assisting me with SupportAssist issues tomorrow so I will take up this matter with him. Thanks for your feedback, Jiaz. |
#6
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Does this only happen at night or always?
Does it happen for all downloads/hosts or only specific ones? Can you try a VPN and see if it helps? Maybe it's an issue between your ISP and the host in case it is specific to some hosts. I doubt that Dell Support will be able to help you but good luck
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JD-Dev & Server-Admin |
#7
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I only download at night because my ISP offers unlimited bandwidth between the hours of 11pm to 7am.
It happens for all downloads but seems to have improved over the last 2 days. Which VPN would you recommend? |
#8
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I'm sorry but I can't recommend any vpn. But maybe you could do some test downloads during day just to check if the same issues are happening.
Define *improved*
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JD-Dev & Server-Admin |
#9
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I can't run any tests during the day until after 20th August as my bandwidth has expired.
When I say improved, I noted that all my downloads completed during the nights of Friday and Saturday and each was at least 15 Gb. I didn't download anything on Sunday and yesterday I only downloaded 456 Mb so of course it completed. It may be that the problem has been resolved. FYI, during my session with Dell this morning, they reset Killer Control Center to factory settings and asked me to report on download performance tomorrow. |
#10
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Thanks for the feedback. So the recent downloads all have worked fine?
Maybe the issue was just temporarily.
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JD-Dev & Server-Admin |
#11
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Although Killer Control Center has begun to annoy me again with its incessant requests that I set internet speed limits, I have to say that download speeds have returned to normal since the Dell tech reset the application to factory settings.
In short, it seems to have been caused by the Killer app and is now resolved. Thanks once again for all your input Jiaz. |
#12
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Nothing to thank me for, I just *though out loud*
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JD-Dev & Server-Admin |
#13
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Well it appears it is not solved after all. Even with Killer Control Center reset to factory settings, last night I managed to download only 4Gb before my machine was set to shut down at 05:00. That means the total downloaded was about 4Gb in 6 hours with a 30 Mb/s connection.
Jiaz, you don't have to help if you don't wish to but just in case you are prepared to look at last night's logs, here they are:
Spoiler:
09.08.18 09.24.01 <--> 08.08.18 20.54.24 jdlog://0658164433151/
By the way, in case you are wondering about the "SSL peer shut down incorrectly" error, I believe that will be because I use an external program to shut down the PC at a certain hour. I could leave it running permanently but when there is only 13 Gb to download, I consider it to be a waste of electricity. Under normal conditions, my PC will download 13 Gb in about 2 to 3 hours. |
#14
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I see strange errors in your log. Did you copy an older/existing installation? Extraction doesn't work in this installation as the library is missing. You should fix the installation by doing the following steps.
Close JDownloader and delete Core.jar file and the folders update and tmp and start JDownloader again Path is C:\Users\USERNAME\AppData\Local\JDownloader 2.0
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JD-Dev & Server-Admin |
#15
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I can only see network errors fro nice guyute.com but those links also fail for me.
You can setup to shutdown JDownloader once the downloads have finished, just so you know the 4GB file took nearly 4 hours to download. So either the connection speed is *bad* at night or the server was overloaded
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JD-Dev & Server-Admin |
#16
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I have made no changes to the original installation with the exception of inserting my Premium accounts. As I say, JD has always performed well for me and this issue is very recent, as well as sporadic.
I have some incomplete downloads at the moment. Would it be best to wait until they have finished before deleting the files you spoke of, or will my current downloads not be affected? I don't know what that nice guyute.com link is, however I did attempt to download a file that has been deleted so maybe it came from that? Yes, I am aware that I can set up JD to shut down once downloads are finished but I need to shut down the entire computer, and if the downloads are completed there should be no harm done if the PC shuts down without closing JD manually. Last edited by 7leagueboot; 09.08.2018 at 11:42. |
#17
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Your lists/settings/accounts won't be affected by those steps. JDownloader only fixes/completes its installation
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JD-Dev & Server-Admin |
#18
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JDownloader can shutdown the complete computer and the shutdown extension of course will finish all write activity/downloads before
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JD-Dev & Server-Admin |
#19
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Forum replaces *bad word* with *guy*
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JD-Dev & Server-Admin |
#20
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Quote:
I deleted all the files you asked me to and then downloaded the latest updates so we will see how it performs overnight. I will do my best to get back to you tomorrow morning. It may be tricky though because I'm going on vacation at 11am and have loads of tasks to complete beforehand. |
#21
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The good news is that everything downloaded correctly.
The not so good news is that the JD shutdown module did not work because my PC had been restarted when I arrived this morning which means my agenda was able to restart the PC at 07:00 am as it does every day. It could not have done that if the PC had already been shut down. Here are the logs from last night Jiaz:
Spoiler:
10.08.18 07.57.28 <--> 10.08.18 07.00.04 jdlog://6698164433151/
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#22
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According to log there has been downtimes in internet connection and connection issues. The shutdown extension did not kick in.
Please know that you have to activate the Shutdown extension in Settings-Sidebar but ALSO enable it in Menu-Tools. This is required to avoid *auto shutdown* after starting JDownloader with only 1,2 files in list.
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JD-Dev & Server-Admin |
#23
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be aware that ISP with offpeak timeslots which either have another download allocation or unlimited download allocation, can result in their networks suffering a internal DDoS due to the not enough availability of bandwidth for increased network demand. This was a common thing in Australia many years ago when ISPs offered incentives. To prove its not this issue, try to download on the same WAN connection from another device. If you can not download at the rates you expect then you could be experiencing the above. If you can download faster then you have isolated the issue to that device, then you just need to pin point the issue.
fyi I haven't read your logs just this thread and reminded me of the dark ages in Australia internet.
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raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
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