#1
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[NOT a JD bug] Tezfiles Server issues, Tezfiles Premium not work anymore
From 4 days Tezfiles downloads not starts (JDownloader says "account missing" after 60 sec of waiting) or sometimes when starts at max on only 50Kb/s of speed instead 20Mb/s like before...
I've tried to buy a new fresh account but issue still the same I've tried to use another pc....same issue I've tried to use another connection with a different isp....same issue I've tried to reinstall or reset*JDownloader** same issue I've tried to use mipony (JDownloader** alternative's...same issue) My connection is 200Mbs/20Mbs I'm on win 11 Premium account is verified on JD IMPORTANT NOTE: Download speed with browser from tezfiles is at maximum of my bandwitch so seem a problem with tezfiles and JD Thank u. Last edited by zambu87; 04.07.2022 at 20:05. |
#2
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@zambu87: No changes from our side, no other reports, no updates from our side since more than a week.
Please provide a debug log. Enable Settings->Advanced Settings->Log.debugmodeenabled and restart JDownloader,then remove/add the account again and try to download and wait for problem and then create a log, see https://support.jdownloader.org/Know...d-session-logs and post shown logID here
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JD-Dev & Server-Admin |
#3
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Quote:
Quote:
With next plugin update, JDownloader will handle this error and show error message.
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JD-Dev & Server-Admin |
#4
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I guess it's same issue as another reported issue. Please try to set max connections to 1 (same as your browser) and see if that helps
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JD-Dev & Server-Admin |
#5
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Quote:
With more chunks download doesn't start at all |
#6
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After many many messages and tests with support team TezFiles team says
"We have passed it on to our developers to check if the links in JDownloader work correctly." |
#7
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Edit: removed log
Last edited by Jiaz; 06.07.2022 at 10:30. Reason: removed log |
#8
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Seems use free account instead premium
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#9
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Log clearly shows that premium account is in use
Quote:
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JD-Dev & Server-Admin |
#10
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Tezfiles and Fboom refuses to resume download when the download is over 4 gigs in free download mode... the errror : try restarting this link/plugin outdated.
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#11
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@lolmao500: Please report this error directly to them, it's a server side issue, also reported here
https://board.jdownloader.org/showth...ghlight=resume
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JD-Dev & Server-Admin |
#12
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Same issue here in jdownloader on docker. Max speed is around 50kb with premium activated. I can get max speed if i use my browser tho. Hope this problem is getting fixed soon.
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#13
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@Krono: No changes from our side. Nothing to fix. Speed issues either are caused by local system/setup or by browser prefering IPv6 and your IPv4 route (JDownloader) being overloaded.
In case you have IPv6 connectivity, check with ipv6-test.com then you can try to set Settings->Advanced Settings->InternetConnectionSettings.preferredipversion to IPV6_IPV4.
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JD-Dev & Server-Admin |
#14
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@Jiaz
Tez files after 1 month and over 30 emails sent and received replied with this.... "I understand that you may not be able to download files using a third party application, but we cannot guarantee the operation of third party download managers, but we do our best to support third party software. Our service itself worked stably, files were downloaded successfully through the browser." Bull**t ...Fu** Note...the also delete my support ticket without reason and i can't be refunded for my 2 account...SHAME! Last edited by zambu87; 02.08.2022 at 13:22. |
#15
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why mark as solved?...i retry today and issue is the same...
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#16
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I've changed the prefix to "Declined" and added the words "NOT a JD bug".
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JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#17
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I've informed their support once more
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JD-Dev & Server-Admin |
#18
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Yesterday after i sent a very very long video about issue and unusefull troubleshoot they reply to me with this
***************** In this case, I see that your speed is not limited by the subscription, that is, the premium status sending correctly. Why the speed is lower than when downloading through a browser, we do not know, there are no restrictions on our side, other JD users did not send complaints about this. Kind Regards, Serge your support team. ***************** |
#19
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@zambu87: We can offer you a live teamviewer session so we can check this together and maybe find the cause, contact us via support@jdownloader.org
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JD-Dev & Server-Admin |
#20
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For example 2 days ago it was 2Mbs with some slowdown Yesterday 50Kbs Today start at 4Mbs but after some second decrease to 900Kbs But on browser always use my max bandwidth so 20Mbs and is very stable On jd always appear error "Access Restriction - Only premium account holders can download this file!" I will sent you by email invitation for a TW session. |
#21
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@zambu87: Thanks for the feedback and teamviewer. It looks like either modem/router or ISP has ipv6 speed issues. We changed JDownloader settings to prefer IPv4 and speed was back to lightspeed
Speed issue was also in browser, so looks like something in setup/environment doesn't play nicely with IPv6
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JD-Dev & Server-Admin |
#22
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Quote:
Settings -> Advanced Settings -> InternetConnectionSettings.preferredipversion -> IPV4_IPV6
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JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#23
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i've also disable ipv6 to my nic for avoid any problem also with browser... do you think that totally disabling ipv6 can create problems for other applications or situations? |
#24
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You're welcome. I don't think so that at this moment you'll encounter any issues
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JD-Dev & Server-Admin |
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