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  #1  
Old 08.12.2022, 16:14
sashar sashar is offline
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Unhappy Connection issues

Hi, I've been using JDownloader for a couple of months with no problems.
Now I'm getting issues shown in the image attached.
All links are offline. Updating JDL gives a No Connection to the Internet message.

I've tried to solve this issue by;
-reinstalling multiple times
-downloading and installing latest build (06 and 08 December build)
-disabling firewall (kaspersky)
-clearing proxies (there were never any proxies to clear)
-delete .jar files and folders
-waiting a few days

Please provide assistance, I've been stuck on this for a few days now.
Thanks
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  #2  
Old 08.12.2022, 16:38
sashar sashar is offline
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Clarification:
-Links are appealing offline in the linkgrabber when they are clearly online.

-'Finding Updates' or sometimes launching JDownloader gives the following message:
No Connection to the Internet
JDownloader cannot connect to update.appwork.org! Please check your connection settings...
And then the option to select Direct Connection or a proxy.
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  #3  
Old 08.12.2022, 16:55
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Jiaz Jiaz is offline
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Location: Germany
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@sashar: Please check
https://support.jdownloader.org/Know...lation-process
Also make sure that firewall/av do not block JDownloader. The error message sounds typical Kaspersky and you have Kaspersky installed. You should add JDownloader to the exclude/whitelist of Kaspersky.
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  #4  
Old 09.12.2022, 03:53
sashar sashar is offline
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I do not have either of those adwares installed.
I have already whitelisted JDownloader and disabled firewall. In both instances same issues persist.

To re-iterate, seemingly nothing has changed on my end for this issue to have come up.
I've been using JDL for months with no issue til now.
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  #5  
Old 09.12.2022, 10:33
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Jiaz Jiaz is offline
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@sashar: Kaspersky is heavily known for causing update issues, most likely due to any "behaviour detection* and/or *bad signature update*. In doubt, please remove/uninstall Kaspersky and install it again and restart computer and try again. After that you can install it again. We can also take a look at it together via Teamviewer, just contact us via support@jdownloader.org
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  #6  
Old 12.12.2022, 14:08
sashar sashar is offline
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Reinstalling Kaspersky was the solution. Thanks.
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  #7  
Old 12.12.2022, 14:27
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Jiaz Jiaz is offline
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@sashar: Thanks for the feedback! Glad to hear that we could be of help to you!
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