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  #1  
Old 27.04.2018, 13:23
dr2470 dr2470 is offline
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Default Keep2share captcha

I have a premium account which did work fine but now I am being asked for a captcha.
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  #2  
Old 27.04.2018, 13:52
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Jiaz Jiaz is offline
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Is the account recognized as valid/premium with correct expire date?
Maybe captcha is shown from cloudflare or you've reached traffic limit?
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  #3  
Old 27.04.2018, 14:53
dr2470 dr2470 is offline
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If I go to Keep2share directly, account is in date and has not reached download limit.
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  #4  
Old 27.04.2018, 14:58
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I asked for what is shown in JDownloader
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  #5  
Old 27.04.2018, 15:45
dr2470 dr2470 is offline
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Sorry. All it shows is " Skipped - Captcha is required"
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  #6  
Old 27.04.2018, 15:48
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I mean in Settings-Accounts. You've got to add your account there. What status does it show? Is the checkbox *use premium accounts* enabled?
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Old 27.04.2018, 16:13
dr2470 dr2470 is offline
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yes it is
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Old 27.04.2018, 16:28
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Jiaz Jiaz is offline
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Can you provide a screenshot of the Settings-Accounts view?
Also please provide a log, see https://support.jdownloader.org/Know...d-session-logs
and post shown logID here
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  #9  
Old 27.04.2018, 16:37
dr2470 dr2470 is offline
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27.04.18 12.00.37 <--> 25.04.18 10.48.41 jdlog://3925754433151/

Sorry but screenshot wont copy to this page. ( I don't know why!)

I hope the log is OK
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  #10  
Old 27.04.2018, 16:48
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Send screenshot to support@jdownloader.org
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  #11  
Old 27.04.2018, 16:49
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Premium Login-in requires a Captcha but you skip it -> JDownloader cannot use Premium.
Without answering the captcha during account login, the account cannot be used.

https://board.jdownloader.org/showthread.php?t=76515
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