#1
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Cannot add DataFile account
I am trying to add my datafile account, but I keep getting this error message
"Cannot add because premium account" Why is this happening and how can I fix it? Thanks Last edited by Plastic Bertrand; 26.10.2017 at 11:49. |
#2
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Please provide username/password to support@jdownloader.org and we will check/fix the plugin
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JD-Dev & Server-Admin |
#3
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is it a premium account?
raztoki
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raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#4
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yes it is. But you can normally add premium accounts to JDownloader, of course!
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#5
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Quote:
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#6
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yes but some users try to add free account ;p or premium account that is expired which we treat as free account. hence the error message.
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raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#7
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non identified issue
restarting client was able to add account raztoki
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raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#8
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I also suggest you re-write this error message: "Cannot add because premium account" This gives the impression that JDwonloader is unable to add premium accounts, which is clearly untrue! |
#9
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Your account works fine here and is not expired. Please check your time/date on your computer.
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JD-Dev & Server-Admin |
#10
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there is no error message in the plugin of that title, so I need the log to see what line of code triggered it. Otherwise very hard to identify the outcome and the cause. Hence why I asked for the debug log (logging isn't enabled by default for login issues). If you can reproduce the issue please provide the log. Cheers
raztoki
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raztoki @ jDownloader reporter/developer http://svn.jdownloader.org/users/170 Don't fight the system, use it to your advantage. :] |
#11
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I know it's not expired! That's what I said in the post above yours! "But my premium account is not expired, so I don't understand why there was a problem." |
#12
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Settings-Advanced Settings- search for debug, enable log debug. Restart JDownloader, Remove/Add the account. After error, create log and post the shown logID here https://support.jdownloader.org/Know...d-session-logs
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JD-Dev & Server-Admin |
#13
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but surely a debug log would only be of value if I could reproduce the original problem? Or would you like it anyway?
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#14
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The log must contain the issue. Without any trace of the issue, there is not much we can check/fix.
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JD-Dev & Server-Admin |
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