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Old 14.11.2011, 05:11
ksalim
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Default HELP! Download Incomplete in closing 1GB big downloads

Hi,

I've been having this problem for a long time now, it comes and goes but recently it started appearing regularly when i download large 1 GB files from fileserve in specific as well as from oron as well.

Simply it downloads ALL the file, yet, when closing the download (rebuilding the file) it simply stays for so long with the (00 sec) counter and the download speed still on the last digit that appeared while finishing the file.

This time it happened 4 times when i was trying to download a 992.28 MB file (little less than 1GB) and that happened while it reached the 992.28 (the other 3 times were less by fewer KB something like 992.27 and 992.25)

i dunno if it's Jdownloader or a problem in the fileserve servers. However, here is the log file to clarify this issue. I'd appreciate a professional feedback with a solution ASAP. Thanks.



------------------------ Thread: 88 -----------------------
88 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> Timeout or termination detected: interrupt: 180000 - 180656 - 1321238344656

------------------------ Thread: 92 -----------------------
92 11/14/11 4:42:05 AM - WARNING [java_downloader] -> Download not finished. Loaded until now: 1040476443/1040480255
92 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> Error occured: ERROR_DOWNLOAD_FAILED
92 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> A critical Downloaderror occured. Terminate...
92 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> ABBORTED BY USER
92 11/14/11 4:42:05 AM - FINER [java_downloader] -> Chunk finished 0 1040476443 bytes

------------------------ Thread: 88 -----------------------
88 11/14/11 4:42:05 AM - FINER [java_downloader] -> onCHunksReady
88 11/14/11 4:42:05 AM - INFO [java_downloader] -> Close connections if the downare not closed yet
88 11/14/11 4:42:05 AM - INFO [java_downloader] -> Closed connection before closing file
88 11/14/11 4:42:05 AM - INFO [java_downloader] -> Close File. Let AV programs run
88 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> DOWNLOAD INCOMPLETE DUE TO FILESIZECHECK
88 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> Error occured: ERROR_DOWNLOAD_INCOMPLETE
88 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> DOWNLOAD INCOMPLETE DUE TO FILESIZECHECK
88 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> Error occured: ERROR_DOWNLOAD_INCOMPLETE
88 11/14/11 4:42:05 AM - WARNING [java_downloader] ->
Error occured- latest: ERROR_DOWNLOAD_FAILED
00100000000001000100000000000001 <Statuscode
00000000000000000000000000000001 |TODO
00000000000000000100000000000000 |ERROR_DOWNLOAD_FAILED
00000000000001000000000000000000 |PLUGIN_IN_PROGRESS
00100000000000000000000000000000 |PLUGIN_ACTIVE
StatusText: Idle
ErrorMessage: Download incomplete

Last edited by Jiaz; 14.11.2011 at 10:56.
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  #2  
Old 14.11.2011, 05:36
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raztoki raztoki is offline
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think fileserve only allows 1gb files for free users. JD shouldn't allow you to download if that's the case as fileserve wouldn't allow it. Nor can you resume with fileserve free.. Try in a browser see what happens. Some security products are known to terminate sockets when open for extensive times and or when streamed x bytes in size. Make sure it's not a security based product preventing you from downloading larger sized files.
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Last edited by raztoki; 14.11.2011 at 05:38.
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  #3  
Old 14.11.2011, 06:42
ksalim
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Yes of course, it allows up to 1GB which i'm within such limit! as a matter of fact this last file was less than 1 GB (992.3 MB) and it allowed me to download it (as with the older 1 GB files for the this last year).

The problem is within the rebuilding or threading of the file after download, it appears when the download "finishes" and not before., as i said, it has been going on for over a year now, and why haven't i ever posted it, cause it happened usually on the first 1GB part (part1.rar) of a multi-GB download programs/software divided on 1GB rar files. the strange thing is that it ALWAYS happened on the first rar file and in most cases all the others went fine

Hence, i everytime i faced this i used to use the browser to download it with and it always went fine, maybe that was one of the reasons i wasn't motivated to post the problem cause it didn't happen everytime and when it happened it did on the first rar file. in addition i didn't know how to get the log file and i know that the support team always needs it, guess i was lady then. but this time i just couldn't stand it, it's been continuously happening for the last few weeks! as a matter of fact i'm using the browser now as i always used to do, tried it 4 times today on JD so i lost hope

as for the security product, well back then i used kaspersky and now i use eset security, and both of them permits large downloads of 2nd, 3rd ... parts (and sometimes they did even for the first part), i even lost hope 3 months ago when all 1 GB files were broken at the end of the download, so i uninstalled the security software for about 6 months and kept the desktop for download only purposes through JD, and still, it didn't permit ALL parts of the programs until 3 weeks ago it started permitting the 2nd part and so forth.

check the log file u'll c that there is file buffering and that in the end it gave the error after the buffering state returning "idle"
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Old 14.11.2011, 06:57
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raztoki raztoki is offline
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That's not how I read the log

88 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> Timeout or termination detected: interrupt: 180000 - 180656 - 1321238344656

and

92 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> Error occured: ERROR_DOWNLOAD_FAILED
92 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> A critical Downloaderror occured. Terminate...
92 11/14/11 4:42:05 AM - SEVERE [java_downloader] -> ABBORTED BY USER

indicates something on your computer has terminated it or general timeout has occurred. I haven't experienced this in the past (in reference to 1gb files && rars) so I'd say it's maybe isolated occurrence to your computer / setup.
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  #5  
Old 14.11.2011, 10:12
remi
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@ksalim

Something must be messing with your downloads with jD.

If you can download the files with your browser, something is blocking jD. I recommend to :-

1) Allow java and javaw in your firewall and virus software. Disable (or un-install) the html/web download scanner in your virus software.

2) Reduce the Max. Con. setting (bottom right corner of jD window) to 1. Reset the affected links.
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Old 14.11.2011, 10:56
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Jiaz Jiaz is offline
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big files can cause issues with firewall/av when they try to scan the file in realtime and then forward the info to jd.
this could happen
network->firewall/av->jdownloader
the last few bytes are loaded from network, then firewall/av first checks the complete file/scans it and after that scan is done, it forwards the data to jd.
if this takes too long, then jd encounters a read timeout.
because of this it is important to setup firewall/av correct
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  #7  
Old 14.11.2011, 17:17
ksalim
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It didn't always happen this last year, and when it did, it was only with the first part (part1.rar) file, here are the things i tried:

1. removed kaspersky and installed eset smart
2. removed eset smart and left the computer with no AV for 6 months
3. removed JD and reinstalled it
4. removed the download folder, formatted the drive, put back the download folder and use JD again
5. did steps 3+4
6. installed eset again, and configured the firewall to permit JD

all of these solutions haven't changed a thing, to be specific about the problem here it is simply:

1. part1 mostly get interrupted at the file building phase after download

2. part 2, 3, 4 always continues

3. if parts are less than 1 GB size, they all pass even if they were 700 MB they would pass like a knife in warm butter!!

4. when i say pass i don't mean download, i mean the file building/buffering phase completes and the green circle indicated download finishing pops up

5. this usually happens with fileserve, oron and uploadstation (as they are the ones who provide 1GB files) yet it doesn't happen with megaupload 1GB files for example.

now if the AV is stopping JD, here is my question:

1. why didn't it stop the rest of the parts (2, 3, ... etc) which are also 1GB size this last year except for the last 2 months which all 1GB files were stopping at the rebuilding phase

2. when i uninstalled the AV (which was supposedly stopping the file rebuild), why the problem still continues where is no AV at the first place?!!

so there must be something else stopping the rebuilding operation (either for part 1 or the rest which occurred recently), i thought it was a hard drive bad sector, so i downloaded this latest file using JD on a totally different hard drive and same thing happened!!!!!!!!!!

and by the way, the file i was talkin about in the first post have been downloaded successfully this morning using the browser.

Last edited by ksalim; 14.11.2011 at 17:19.
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  #8  
Old 15.11.2011, 09:52
remi
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1. Virus software is often badly written. I've never found one that worked and didn't cripple my machine. Virus software isn't open source. If it would be open source you would see how badly they are programmed and how much they can harm your computer.

2. Un-installing virus software can be very difficult. You not only need to use the un-installer of the virus but often also use several registry cleaners. Many people, including technical people have had problems with it. This means that parts of the virus are still running and interfering with some of your jD downloads.
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  #9  
Old 15.11.2011, 10:31
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editestowy editestowy is offline
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Quote:
Originally Posted by remi View Post
1. Virus software is often badly written. I've never found one that worked and didn't cripple my machine. Virus software isn't open source. If it would be open source you would see how badly they are programmed and how much they can harm your computer.
Remi - please do not confuse the users with your personal opinion!
Using any software cripple user's machine because EVERY app uses CPU/disk/memory... If you want your machine to stay clean - do not turn it on!
Virus software as open source - ridiculous - then every virus/malware/spyware coder would be able to analyze the code and easily bypass it's protective mechanisms.
Problem is that as in every segment of applications there are good and bad antiviruses so before installing any - choose wisely by reading comparisons and reviews of independent sites.
But... as every application - also AV/FV needs to be wisely configured, because even notepad can harm your machine when used by user without brain...
CORRECTLY configured AV/FV can't harm your jD downloads by any means!
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  #10  
Old 15.11.2011, 10:43
remi
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Virus software doesn't protect your computer. It cripples it. I see it every day on these forums. There's plenty of evidence. You'll never be able to convince me that virus software can do anything positive. If there is one thing in my life I'm 100% sure of then it is that VIRUSES are the worst software that can exist.
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  #11  
Old 15.11.2011, 12:25
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raztoki raztoki is offline
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hmm only thing that hasn't been mentioned is hardware based interactions like router/modem firewall http://board.jdownloader.org/showthr...ighlight=cisco might be a stretch though. Have another computer you can test on?
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