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  #21  
Old 22.06.2021, 16:47
dvmoo dvmoo is offline
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In fact, at the beginning, it seems that for tiny files/documents such as pdf, chm, rar, ... it passed quickly so it didn't notice it, even some bigger rar files (200-300 MB) were fine. But when come to bigger files, (even together with small files/docs), i.e mp4, it seems to recognize many sessions in parallel, because there was more delays in completing a file. But that is only my guess.
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  #22  
Old 24.06.2021, 12:08
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@Jiaz,
His account is premium, and in plugin: ACCOUNT_PREMIUM_MAXDOWNLOADS = -1;
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  #23  
Old 24.06.2021, 14:40
dvmoo dvmoo is offline
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Quote:
Originally Posted by tony2long View Post
@Jiaz,
His account is premium, and in plugin: ACCOUNT_PREMIUM_MAXDOWNLOADS = -1;
True, there are several types of account, among them, free is with limited speed; such premium is downloads unlimited, with higher speed but limited volume. And once such "max simultanous downloads" error occurs, it requires a manual check and reset such current downloads counter, then it comes to normal, providing the volume limite is still available (if overpassed, the speed will be low, but the download is still possible). Probably the server tracks so to avoid more than 1 user using the same account though. The error mentioned occured despite the volume as well as speed were still highly available, and with 1 user, 1 session. Or probably, that server recognizes or interpretes JD2 issuing many sessions?

Again, there is neither need nor urgency for this purpose. The JD team had helped well so that with current settings of everything mentioned to 1, it seems to work so, even if not optimal

Thanks
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  #24  
Old 24.06.2021, 14:48
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pspzockerscene pspzockerscene is offline
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@dvmoo
I'm unable to reproduce your issue.
It is possible that sometimes download-slots are blocked e.g. due to CRC checking.
Can you reliably reproduce this issue?

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #25  
Old 24.06.2021, 21:51
dvmoo dvmoo is offline
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Quote:
Originally Posted by pspzockerscene View Post
@dvmoo
I'm unable to reproduce your issue.
It is possible that sometimes download-slots are blocked e.g. due to CRC checking.
Can you reliably reproduce this issue?

-psp-
Is there anything changed on the pluggin? I try to simulate the case by adding a package with bigger files, but now cannot start, the pluggins asks me to wait 60 minutes, counting down from minute 59... which I never had had before !?

The previous log I sent probably has many small files at first, therefore it could be difficult to simulate (but I still got error, as mentioned, on the 2nd run). I am adding bigger files from TV series for instance, but cannot run for the moment.

Should I paste external links here?

The following log cannot simulate the previous issue but show the wait for 60 minutes though:
24.06.21 21.45.19 <--> 24.06.21 21.38.43 jdlog://8693825302851/

Thanks
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  #26  
Old 24.06.2021, 22:15
dvmoo dvmoo is offline
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Hum, I see, by doing this stress test, the plugin (or that server) has disabled my login for 60 minutes...
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  #27  
Old 25.06.2021, 02:31
dvmoo dvmoo is offline
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Quote:
Originally Posted by pspzockerscene View Post
@dvmoo
I'm unable to reproduce your issue.
It is possible that sometimes download-slots are blocked e.g. due to CRC checking.
Can you reliably reproduce this issue?
-psp-
download-slots are blocked -> really I don't know, it could be, but previously I had "too many simultanous downloads" systematically if I had standard setting.

So here is a new stress test made. It seems that when we want to simulate, it does not want to simulate; when we want to use normally, it does not want to be normal...

24.06.21 22.09.35 <--> 25.06.21 00.16.09 jdlog://1793825302851/

At first, all simultanous downloads worked fine, 20 as specified, and this time it lasts for about 1h. Then, instead of having the usual "too many simultanous downloads" message, it simply stops 17 downloads and starts the countdown with "Wait 59m:00s": the account has a status "unknown error". Then 10 minutes after (yes, strange, 10!) 2 from the remaining downloads drops with Wait message as well, only 1 left, then again 10 minutes later, the last one drops with Wait message, to have a total of 20 downloads with Wait message.

In this session, a total of 22 downloads were started, but 20 were running at first simultanously. Although Max Chunks per download was let at its default 20, each download had between 1 to 3 chunks, so maximal 3*20 = 60 chunks. However, on the server (seen from the account, displayed quickly) it stated about 343 downloads during that session (the count was reset before running the test). During that session, there was several connection retries, so probably that 343 includes such retries. That means it's due to such retries or chunks. Am I wrong (not sure how the chunks work and what they are, guessing they are likely to parallel threads on a download)?

Don't know whether that change is from the pluggin or from the server, but the "too many simultanous downloads" message was better, as we can know, limit it and restart it. But waiting 60 minutes has no other choice than ... wait.

Thanks for all
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  #28  
Old 25.06.2021, 12:45
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pspzockerscene pspzockerscene is offline
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Hi again,

first of all:
I've read all of your posts but I'll only reply to your latest post.

Quote:
Originally Posted by dvmoo View Post
At first, all simultanous downloads worked fine, 20 as specified, and this time it lasts for about 1h. Then, instead of having the usual "too many simultanous downloads" message, it simply stops 17 downloads and starts the countdown with "Wait 59m:00s": the account has a status "unknown error".
Sounds like our typical fallback handling:
When an issue in premium download happens, JD falls back to the next download mode candidate which is usually free (anonymous) download --> Free limits are applied then.
To prohibit this from happening, you should apply an account usage rule for fshare.vn and disable the download without account.

Quote:
Originally Posted by dvmoo View Post
Although Max Chunks per download was let at its default 20, each download had between 1 to 3 chunks, so maximal 3*20 = 60
Max. chunks per download is not 20 by default.
Also, each plugin can set individual limits.
In this case, we allow max. 3 chunks per download for fshare.vn.
This should be more than enough to get good downloadspeeds.

As explained above my guess is that the reason for failure is just that.
Try again with that account usage rule and also check, if your premium account also gets temporarily disabled (yellow status in account manager) whenever you're having these issues.
--> This should not happen!
My guess is that you're using too many connections which is causing too many errors which then lets JD do the fallback to free mode.

Your latest log is very big plus it seems like I'm having trouble downloading it at this moment so I haven't checked it.

-psp-
EDIT

I've now checked your log and I indeed found one unhandled error although I'm unsure which errormessage their website has returned/when this happens and if it is reproducable.
EDIT2

There it is:
Code:
<p class="content">Quý khách đã vượt quá số lượt tải trong ngày.  Vui lòng đăng ký hoặc đăng nhập để nhận thêm lượt tải và nhiều ưu đãi khác </p>
--> Daily account downloadlimit reached (?)
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist

Last edited by pspzockerscene; 25.06.2021 at 12:57.
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  #29  
Old 25.06.2021, 17:57
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Jiaz Jiaz is offline
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@pspzocker: This means
Quote:
Sie haben die Anzahl der Downloads für den Tag überschritten. Bitte registrieren Sie sich oder melden Sie sich an, um weitere Downloads und Angebote zu erhalten
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  #30  
Old 25.06.2021, 18:01
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pspzockerscene pspzockerscene is offline
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Yap - I've implemented it already but forgot to update my last post though this was not the users' main issue.
His problems should be gone by using account usage rules...

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #31  
Old 26.06.2021, 18:16
dvmoo dvmoo is offline
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Thanks pspzockerscene and Jiaz for the feedbacks. The following note is just for information, of what I understand or feedback to you, not to ask you to spend time to investigate, while I appreciate your support.

I don't think that is the account problem or missuse of rule or having daily limit overpassed, because, it happened even the 1st file is not downloaded for that day, while the limit or rule (which is volume only) is not overpassed:

1) "Account usage rule" setting: thanks, I will try. You are right, at this moment when it gives message of waiting for 60 minutes, the account manager indicates an "unknown error" with the account, so it switches to "anonymous" login as you mentioned. I had to reset in the account from the website of the server in order to bring it back so that "unknown error" disappears, and then account manager indicates that the account is OK. And that is within the day, things come to normal after that. That means also that the error was not due to the account limit overpassed (but the "sessions" were).

2) The message said that daily maximal downloads is reached, which is not true. Because, the error even occured at the beginning of the day: the counter for volume (and eventually files/downloads/sessions) were started with 0. For instance:
- with settings of 1 per 1, many documents with 100KB or a few MB per file, downloaded without problem. Tried with bigger files, still with all settings to 1, are still fine.
- with standard settings, in the previous test/log, 22 files was started without prior download of the day (0 session, 0 download, 0 KB at the beginning of the day). While none has been completed/downloaded, and the total size of 20 files is very far below the limit of the account, there was still such error, despite not even 1 file downloaded, the system says there was 343 downloads! So, a "Sie haben die Anzahl der Downloads für den Tag überschritten" is quite funny though

3) Chunks: I really don't mind or need 3 or 20 (I see, 3 fixed from the pluggin), because for current use, I set it to 1 though (when using this pluggin). My last runs was a (stress) test to check its ability/behavior (following the initial issue, and your request of a simulation), and my aim when talking about 3*20=60 was to try identifying the server's response of "many downloads".

So the maximal downloads was not the case, neither from the account's volume nor its maximal downloads limit, it should be the simultanous or chunks or retries for reconnection, that was the reason of my discussion when talking about chunks and retries.

Max Plugin Retries is 3, it looks like that is per file, isn't it, not for the hoster(pluggin)? Is that because it tries 3 times, then jumps to the next file, tries 3 times, then the next file... then loops to the 1st file, tries 3 times, etc?

The "rule" you mean to follow is: only limit per volume, no download limit (in fact, such account is not only for download speed or volume, but also for online storage, like dropbox, but not concerning the rule here). The "rule" does not say how many maximal downloads per day too, but it says if there are many (concurrent) users (which is not the case here either) using the same login, it will limit.

"you're using too many connections": I used only 1 session on Chrome just to login to check the account status, then most of time logout from it. The rest is JD2, with number of sessions or downloads as mentioned. So that "too many" should be only from JD2. And by checking the account, I am the only user of the account, so it looks fine.
Note: I never had this issue when downloading from web browser, probably because also that I do not have so much retries or patience to sit and download too The advantage of JD2 is to add into the wished list, and let it run during the night or when the laptop is free.

--> I think the server interpretes the chunks or retries as number of downloads, probably it was designed to download from a web browser mainly and does not like app like JD2? I forgot to try (but will do) the test you mentioned, to download from the web to see what the server responses, as in the account, it does not say anything when such error occurs!

4) latest log is very big: effectively I don't know how the log is generated, but the timeframe choosen (automatically selected: the last one) was from the time it was said "wait 59:59 minutes", wait without any transaction in JD2 (no other download during the wait), then once the wait passed, start test with standard settings (20, 20, no limit per hoster) for a package of 22 files: but none was completed until the error. So the total for this log was 1h wait, 1h+ for downloading 22 files, can it be big due to these retries or chunks, isn't it?

Anyway, as mentioned, there is no need to investigate further, many thanks for your help though. I think the current solution of setting 1 to everywhere is fine, because that server thinks that is only 1 download at a time. Therefore my initial question was how to set downloading 1 file at a time, despite a queue is launched.

Sorry for the long explanation.
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  #32  
Old 26.06.2021, 18:18
dvmoo dvmoo is offline
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Aside, what I still don't understand is with a setting of:

Max Forced Downloads = 1
(Max Chunks per Download = 1)
Max Sim. Downloads = 7
Max Sim. Downloads per Hoster = 3

When we "force" to start from context menu on files or package, it still start with 3 downloads for that hoster (Max Sim. Downloads per Hoster, correct), not 1 (Max Forced Downloads, not correct, we are forcing the start though, don't we?). The remaining from Max Sim. Downloads - 3 = 4 for other hosters is correct though.

So Max Sim. Downloads per Hoster overrides Max Forced Downloads?
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  #33  
Old 28.06.2021, 14:08
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pspzockerscene pspzockerscene is offline
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Quote:
Originally Posted by dvmoo View Post
2) The message said that daily maximal downloads is reached, which is not true. Because, the error even occured at the beginning of the day: the counter for volume (and eventually files/downloads/sessions) were started with 0. For instance:
That html snippet was taken from their website/your logs...

I'm sorry but without having your fshare.vn login credentials I don't see us fixing this.
Is there any way to contact the fshare.vn support?
If you do not want to share your login credentials, their support is maybe willing to provide an account to us for testing purposes.

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #34  
Old 01.07.2021, 15:35
dvmoo dvmoo is offline
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@pspzockerscene, thanks for your support, sorry for coming back late, I was replying to say that with current settings it was fine, but then had error which I continued testing becore replying to you:

Has the pluggin been updated recently? The latest error is "Unknown error" status and "Temp. disabled" countdown for 60 minutes.
01.07.21 14.37.24 <--> 01.07.21 14.38.21 jdlog://1824825302851/
01.07.21 11.06.25 <--> 01.07.21 11.11.53 jdlog://5724825302851/
While such error occurs, operations using that account on web browser does not have any issue, neither for download nor error message.

Background, description of the error:
- First, on 28.06, it seems there is an update for the pluggin, isn't it? Because previously, when adding a link, the size of the link was shown with "Unknown", but since recently, it shows the correct size of the file.
- On 28.06 evening, I tested a queue, with all settings to 1 as mentioned, it worked well. Then the next day as I was replying to this thread, an error occured with a temporary wait, after just 1 file downloaded.
- Yesterday evening, another test, just the 1st download of the day though, it occured with "Unknown error" & "Temp. disabled 59 minutes" (in fact, it was started with 59:59).
Close JD2, wait about 5 minutes, during this time, test on Chrome, everything ok, download via Chrome was also fine.
Relaunch JD2, account ok, JD2 starts working again, Account Manager showed "Account OK", JD2 starts working again.
BUT, after 1 file downloaded, then quit JD2 to shutdown laptop (to close an external HD that was unable to be safely ejected)
Windows rebooted and return back to JD2: error waiting 59 minutes again.
Again, quit JD2, wait, relaunch JD2, still on wait countdown.

01.07.21 00.26.04 <--> 01.07.21 00.29.42 jdlog://9424825302851/
01.07.21 00.34.31 <--> 01.07.21 00.38.44 jdlog://2524825302851/
01.07.21 01.02.47 <--> 01.07.21 01.03.42 jdlog://3524825302851/

Strange thing is, it happened even after 1 file downloaded, it showed "daily reached" (which is wrong, neither from number of downloads nor volume have been reached), then "wait 4 minutes", but after that 4 minutes, it switched immediately to "wait 60 minutes":
01.07.21 06.57.58 <--> 01.07.21 06.58.52 jdlog://9524825302851/
Despite this message, downloading on a web browser is fine.

The same at: Close JD2, relauch JD2 after 30 minutes, the account manager showed the wait has about 12 minutes left.
But then suddenly, it switched to "Temp. disabled 59 minutes" again! The counter restarted!
01.07.21 07.45.08 <--> 01.07.21 07.48.49 jdlog://5624825302851/

Operations tried:
- Disable, enable the account, no help! (Last week, it seems it had worked so)
- Deleted account from Account Manager, create it again. Once the login entered, the popup says fine, it's premium. But then, from the Account Manager accounts list, it still gives "Unknown Error" and starts waiting for 59:59.

Why does this "Unknown Error" occur from Account Manager? Because during this moment, operations on web browser (Chrome) work fine, no error no warning message. So currently, if I need to download, I can do from the web browser but not from JD2 because of this repeative waiting. As from now on, each time JD2 is launched, there is a wait for 60 minutes, and it sounds to loop after that, which makes using JD2 is no more possible.

Concerning the login, I am not sure to be able to show it public. But if you still need it, let me check for it. Concerning a support from that provider, I don't think they would like or support for app such as JD2 or for the current topic, because everything works fine on web browser though. Therefore I think we can't insist on that support.

Thanks
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  #35  
Old 02.07.2021, 09:50
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pspzockerscene pspzockerscene is offline
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Looks like their website has maybe slightly changed so the login fails.
We already got sent an account (of another user?).
I will check it and provide feedback here.

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #36  
Old 02.07.2021, 10:30
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I'm not 100% sure what caused the issue but I think I was able to fix it.
Please try again after the next update.

Wartest du auf einen angekündigten Bugfix oder ein neues Feature?
Updates werden nicht immer sofort bereitgestellt!
Bitte lies unser Update FAQ! | Please read our Update FAQ!

---
Are you waiting for recently announced changes to get released?
Updates to not necessarily get released immediately!
Bitte lies unser Update FAQ! | Please read our Update FAQ!


-psp-
__________________
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #37  
Old 04.07.2021, 12:16
dvmoo dvmoo is offline
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Quote:
Originally Posted by pspzockerscene View Post
I'm not 100% sure what caused the issue but I think I was able to fix it.
Please try again after the next update.
-psp-
Many thanks PSP, yesterday night test was successful, no more such wait of 4 or 60 minutes.

I don't know when the pluggin was update, althought have seen there was a JD2 update yesterday when it quit/started. Prior to yesterday, sometimes there was still such wait, even at the beginning of the day (server local time), so I was thinking the pluggin was not updated and waited for update, before giving feedback to you. Now it seems to be fine, with my setting of 1 file at a time and 2 chunks. I didn't do a stress test yet.

Thanks again, very appreciated.
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  #38  
Old 04.07.2021, 21:35
dvmoo dvmoo is offline
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@pspzockerscene: Sorry to come back, it seems I wrote too early, did I?

I just start a new session, the 1st of the day (server time), such wait error persists, started with 5 minutes, then after that, another 60 minutes, "Unknown error" status.

- So, quit JD2, wait a few minutes, return back, it restarts with a counting from 60 minutes waiting.
- Quit JD2, testing on Chrome: everything is fine, downloading without issue
- Relaunch JD2, another wait starting for 60 minutes

Question: How the timezone is included in the plugin? When you test the pluggin, your timezone is different than the server's one (should be -5h from your zone). I guess there is nothing in that pluggin that makes the server interpreting the client's timezone as server's timezone, isn't it?
Effectively, if an operation from JD2 is succesful, the server records correctly the timedate of that operation, at local time, which is correct. The question is during the login/connection process from the login (not from a web page which is fine), could it have a confusion in identifying the timedate? I mean, 7:01 pm 4 Jul CET is the 0:01 am of 5 Jul, the next day on server time. If the pluggin login process sends 7:01 4 Jul, can the server identifies the timezone and so recognize it as 0:01 am 5 Jul, or could it still consider that is 4 Jul? This sounds very low probability but just wish to check, because I don't understand the cause of that error.

Thanks.

Last edited by dvmoo; 04.07.2021 at 21:39. Reason: Wrong, -5h, not +5h
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  #39  
Old 05.07.2021, 11:30
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pspzockerscene pspzockerscene is offline
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The timezone is irrelevant here as the issue is/was caused by a bad response of fshare.vn.

I still don't know if this is temporary or some kind of bot-block.
Is there any way to contact the fshare.vn staff?
Do they have a support E-Mail address?

-psp-
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #40  
Old 12.07.2021, 12:26
dvmoo dvmoo is offline
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@pspzockerscene: Thanks and sorry for being absent and coming back late to give feedback to you. I tested again from last Friday, it works most of time quite good. There was no such repeative waits of 5 then 60 minutes again.

Although, occasionally, it can happens that
- either at the beginning of the session (of the day), the Downloads screen starts with status waiting a few seconds, while in Account Manager the account is displayed OK. It looks like there is a slow/difficult negociation with login. (It can happen that we have to restart JD2 too). Then, after that, it works.
- or sometime, while previous downloads use high speed, in MB/s. Suddenly, it switches to low speed with about 40-50 KB/s. If we don't pay attention, it will continue with it. If we stop it, then wait a bit, then restart this download, then the speed comes in MB/s again. Probably it is a difficulty in negociating using the account login, so I disable now the Free Mode in Account, it looks better and such switch to low speed did not occur (yet?).

In overall, those points above are rare, now it runs very good. Many thanks again to you and JD team. DD.

Last edited by dvmoo; 12.07.2021 at 12:33. Reason: orthography
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