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  #21  
Old 21.02.2019, 17:29
bohort bohort is offline
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It's in attachment. I try to upload the file and send you the link.
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  #22  
Old 21.02.2019, 17:29
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thanks
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  #23  
Old 21.02.2019, 17:32
bohort bohort is offline
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Sent with the link
I have added a second directory of the logs (a new test, with buttons still blocked)
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  #24  
Old 21.02.2019, 18:00
bohort bohort is offline
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I just see it's another ticket number, I thought I made reply at the first one, it seems I made a mistake.
The second log file is [#CXY-615-48887]
I hop you reveive it this time.
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  #25  
Old 21.02.2019, 18:35
bohort bohort is offline
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I just tried to make a fresh installation, executing JD2Setup_x64.sh.
I have these logs :
Quote:
bohort@ubuntu:~/Downloads$ sh JD2Setup_x64.sh
Unpacking JRE ...
Preparing JRE ...
Starting Installer ...
Gtk-Message: 17:30:46.561: Failed to load module "canberra-gtk-module"
I don't know what is canberra-gtk-module, maybe it's used to display the aplications.

At this moment, the language window appears (to choose English/German language).
But I cannot click on OK or Cancel buttons ! I only can move forward by navigating with the keyboard. It's the same problem that I described in the topic, but here it happens even on the installation (I didn't have it at this moment the day I installed it).

I hope this could help.

Edit : even with the keyboard, I cannot finish the installation, because I change of button with Tab, and at the "Donate" screen, I enter in the textarea, and cannot jump to the next buttons because it writes many tabs in the text area :D

Last edited by bohort; 21.02.2019 at 18:42.
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  #26  
Old 21.02.2019, 19:33
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Jiaz Jiaz is offline
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I'm sorry but you've provided the wrong session logs :(

You've started threaddump at
21/02/2019 15:32:34 - [org.jdownloader.update.launcher.SecondLevelLauncher(init)] -> Send parameters to existing jD instance and exit: [-threaddump]

but the other log is from 21/02/19 16:21:25

In doubt simply zip the complete logs again and upload and send me again
or try again and close JDownloader, delete the logs folder, start JDownloader normally
and then try again. then the logs folder should contain 2-3 sessions to zip
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  #27  
Old 21.02.2019, 19:35
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Jiaz Jiaz is offline
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The installer failing as well sounds like a more serious gtk/system issue.
see askubuntu.com/questions/342202/failed-to-load-module-canberra-gtk-module-but-already-installed
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  #28  
Old 28.02.2019, 14:37
bohort bohort is offline
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Hello

Since last week, I didn't see the same problem appears again. I didn't update anything (Jdownloader makes its updates when I run it, it's all). So I cannot say it's solved, but it's working and it's the only thing makes me happy

Thank you for your help, anyway.
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  #29  
Old 28.02.2019, 14:57
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Jiaz Jiaz is offline
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We didn't release any updates that could affect this maybe an os/driver update?
Thanks for the feedback! In case it happens again, just contact us again
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  #30  
Old 28.02.2019, 15:00
bohort bohort is offline
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oops mistake of topic, to delete
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