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  #1  
Old 21.02.2019, 14:55
bohort bohort is offline
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Default Cannot click on tabs and buttons

Hello

I have a weird behaviour with Jdownloader on Ubuntu 18.04.
When I run the app, it's well opened, but I can't click on tabs and buttons. They change of color when I hover them, but clicking doesn't make the tab opens, or doesn't run the action of the button. For example, I cannot "Start all download" of collected links. I have tested left and right clicks.

I test with 2 mouses and the touchpad, everything is fine, and works well in other apps. It's not in question here.

I restart the application again and again (with or without rescue mode), it doesn't solve anything. I cannot provide a log file because I cannot click on the Help menu...

I hope you could help me to solve this problem, thank you.
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  #2  
Old 21.02.2019, 15:19
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What window manager do you use? Zip the logs folder and send to support@jdownloader.org
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  #3  
Old 21.02.2019, 15:26
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What do you mean with "window maanger" ?

For the logs, I have this :
Quote:
févr. 19 14:12 '1550578582299_Tue, Feb 19, 2019 13.16 +0100'/
févr. 19 14:51 '1550584167430_Tue, Feb 19, 2019 14.49 +0100'/
févr. 19 17:55 '1550594327775_Tue, Feb 19, 2019 17.38 +0100'/
févr. 19 21:14 '1550596013017_Tue, Feb 19, 2019 18.06 +0100'/
févr. 20 16:15 '1550672318609_Wed, Feb 20, 2019 15.18 +0100'/
févr. 20 16:45 '1550677418760_Wed, Feb 20, 2019 16.43 +0100'/
févr. 20 17:17 '1550678554405_Wed, Feb 20, 2019 17.02 +0100'/
févr. 21 13:30 '1550751272262_Thu, Feb 21, 2019 13.14 +0100'/
févr. 21 13:31 '1550752246918_Thu, Feb 21, 2019 13.30 +0100'/
févr. 21 13:32 '1550752276013_Thu, Feb 21, 2019 13.31 +0100'/
févr. 21 13:34 '1550752360681_Thu, Feb 21, 2019 13.32 +0100'/
févr. 21 13:42 '1550752493940_Thu, Feb 21, 2019 13.34 +0100'/
févr. 21 13:45 '1550752978261_Thu, Feb 21, 2019 13.42 +0100'/
févr. 21 13:47 '1550753108181_Thu, Feb 21, 2019 13.45 +0100'/
févr. 21 14:02 '1550753252198_Thu, Feb 21, 2019 13.47 +0100'/
févr. 15 22:11 extracting/
févr. 21 13:30 updatehistory/
What do you need ? The complete logs directory is 87 Mb.
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  #4  
Old 21.02.2019, 15:41
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Do you use the default Ubuntu 18.04 desktop?
Just zip the whole logs folder. It's text and highly compressible

to me this sounds like:
-window manager issue
-window manager - java incompatibility/issue
-there is an open window somewhere/maybe outside visible screen and that's why the main gui is blocked
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  #5  
Old 21.02.2019, 15:41
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Do you have this behaviour all the time or just sometimes ?
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  #6  
Old 21.02.2019, 15:57
bohort bohort is offline
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Yes I use default Ubuntu 18.04 desktop, it's Gnome (sorry, I didn't understand you want this info).

I have this behaviour quite often since I use Ubuntu 18.04. When this is the case, most of the time restart the app is enough, but not today.

I just sent your the entire logs.
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  #7  
Old 21.02.2019, 16:01
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Are you sure that when this happens, there is no open dialog waiting/blocking? maybe on different/second screen? Because it really sounds like there is a dialog waiting and blocking the main gui.

Can you reproduce the issue or does it happen randomly?
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Old 21.02.2019, 16:09
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I just check again, I have no other window. I use only one screen (laptop), I have only one icon in the launched app (I see 2 points when I open 2 windows of Firefox or Nautilus, here I have only 1 point).

It happens randomly, I don't know how to reproduce it. Yesterday it works very fine, tuesday I had the problem (solved by restart).
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  #9  
Old 21.02.2019, 16:26
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You can help by doing the following
when it happens again, open shell/bash and change into your JDownloader folder and enter

java -jar JDownloader.jar -threaddump

then wait few seconds and close the running JD with
kill PID
you can find the PID in JDownloader.pid file

then zip the logs folder again and send it to us.

threaddump will make java log all threads/their states and maybe I can find a hint
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  #10  
Old 21.02.2019, 16:31
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Ok I will do that.

I just make a new test. When JDO is up, I saw I could change the tabs. Cool ! So I went to copy my links. They were collected, but when I try to push "Start all downloads" button, it was blocked again.
So I used the app a few seconds, then it was blocked again , without any action or restart.
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  #11  
Old 21.02.2019, 16:33
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try to create a new log like described, maybe I can see something
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  #12  
Old 21.02.2019, 16:36
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Here's the java logs :

I sent the logs directory by mail because of privacy.

Last edited by Jiaz; 21.02.2019 at 16:54.
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  #13  
Old 21.02.2019, 16:54
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I need the logs folder. the parameter will be forwarded to running instance and this will write out the info to logs
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  #14  
Old 21.02.2019, 16:54
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waiting for your email
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  #15  
Old 21.02.2019, 16:55
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So you want I send you again the complete logs folder ?
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  #16  
Old 21.02.2019, 17:07
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or just the latest subfolders from today
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  #17  
Old 21.02.2019, 17:10
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I sent this zip today at 15:36, Ticket ID: XDV-662-42883
Zip in attachment named 1550759552727_Thu, Feb 21, 2019 15.32 +0100.zip

Didn't you receive it ?

(the directories before this one were sent in the first e-mail of this support ticket)
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  #18  
Old 21.02.2019, 17:21
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nope, didn't receive it. did you upload to same site again?
the first e-mail I did receive, the 2nd one not :(
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  #19  
Old 21.02.2019, 17:23
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I just sent it again. Please tell me if you receive it now, thank you
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  #20  
Old 21.02.2019, 17:28
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nope :( no e-mail :(
send to jiaz@jdownloader.org, maybe attachment is too big? or filtered?
did you upload to share site and send me the link or send zip as attachment
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