[AliceN]

Direct file links work: **External links are only visible to Support Staff****External links are only visible to Support Staff**

But anything that links to a collection does not retrieve any files, even if it's just a single file: **External links are only visible to Support Staff****External links are only visible to Support Staff**

It used to work but now it doesn't.

[Jiaz]

Works fine for me?!
Does it show any error? Please provide a debug log, enable Settings-Advanced Settings-Log.debugmodeenabled and restart JDownloader. Now try to add the link again and the create a log, see https://support.jdownloader.org/Know...d-session-logs
and post shown logID here

[AliceN]

It seems that the issue isn't what I thought.

I'll be sending an email with more information since I need to send you proxy details that I cannot publicly post.

You can close this issue.

[Jiaz]

I've answered to your mail