#1
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Not connected!. Reason: SERVER_DOWN
Hello, good morning, about 2 days ago, JDownloader2 has been telling me this "Not Connected !. Reason: SERVER_DOWN", first it connects when I give it to connect and even when entering My.JDownloader.org sees it and the connection exists but a few Second I get this error and it stays in retry and it doesn't connect anymore, entering My.JDownloader.org does not work then because SERVER_DOWN is giving me, if someone could help me I would appreciate it, thank you very much in advance,
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#2
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Check your firewall/av. Server is up and no known issues.
Does https://my.jdownloader.org website work for you?
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JD-Dev & Server-Admin |
#3
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Not connected!. Reason: SERVER_DOWN
Hello, thanks for replying, if the my.jdownloader.org website is active and I see the JDownloader but when trying to enter through my.jdownloader.org it tells me the following error "unknown JDownloader ID. Returning to the dashboard" and returns to beginning. Attached photo to see how it connects and then disconnects alone.
The firewall is controlled by the Nod32 Smart Security and deactivated to test and is the same. Captura de pantalla (25).png Captura de pantalla (24).png |
#4
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Are you using any Proxy/VPN? Where are you from(country)?
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JD-Dev & Server-Admin |
#5
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Most likely, I have a proxy or VPN but not here where they give me the connection, so I wouldn't know how to tell you for sure, I'm from Cuba.
I've always been able to connect, it started to happen a few days ago. In fact I can download without problems and directly from the JDownloader Last edited by alquimista; 23.08.2019 at 21:29. |
#6
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Please enable debug logging in Settings-Advanced Settings-
Log.debugmodeenabled and MyJDownloaderSettings.debugenabled and restart JDownloader. Now wait for error to happen again and create a log, see https://support.jdownloader.org/Know...d-session-logs and post shown logID here
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JD-Dev & Server-Admin |
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