All Download's have Status: Disconnect? Wait 4m:59s

Hey, I'm new to JDownloader, and I've been trying to figure out this rather large issue for about a day now. I'm not a premium user anywhere, but when I paste in multiple links to download a file all of the statuses show up as "Disconnect? Wait 4m:59s" and then count down, repeat, etc. They never get checked or start downloading. I've checked that the links are valid by visiting the page in Firefox and actually downloading the files from there, but I'd really like to get JDownloader working. Any Ideas? I've tried links from RapidShare, Hotfile, and Storage.to.

Here's the Log:

Spoiler:

10/16/09 11:07:35 AM - FINER [java_downloader] -> Interaction start: Trigger: Before a download
10/16/09 11:07:35 AM - INFO [java_downloader] -> Start new Download: storage.to
10/16/09 11:07:35 AM - INFO [java_downloader] -> Start working on The.Matrix.1999.1080p.BluRay.DTS.x264.dvxa-D-Z0N3.1000.part04.rar
10/16/09 11:07:35 AM - WARNING [java_downloader] ->
Error occured- latest: ERROR_TEMPORARILY_UNAVAILABLE
00100000000001000000100000000001 <Statuscode
00000000000000000000000000000001 |TODO
00000000000000000000100000000000 |ERROR_TEMPORARILY_UNAVAILABLE
00000000000001000000000000000000 |PLUGIN_IN_PROGRESS
00100000000000000000000000000000 |PLUGIN_ACTIVE
00000000000000000000000000000001 |VALUE_ID_PREMIUM_DISABLE
StatusText: Connecting...
ErrorMessage: Disconnect?

10/16/09 11:07:35 AM - WARNING [java_downloader] -> Error occurred: Temporarily unavailably: PLease wait 300000 ms for a retry

Edit: The answer may be obvious, don't assume I've tried the things someone who knows how to use JD would. I also may have set it up wrong. Like I said, I'm new to this. Thanks.

[Jiaz]

disconnect = firewall blocks java
please make sure you added java.exe and javaw.exe to the exclude list of your firewall

Oh, forgot to mention, I'm on a mac. How do I go about doing that on a mac?

Edit: Just checked in System Preferences. My Firewall is off. So... what next?

[Jiaz]

disconnect means jd cannot reach internet....the reason why you have to find out yourself....maybe wrong configures proxy?

Yeah, alright. I'll see what I can do. Any ideas though? I am connected to the internet through a proxy, but it's set as a system-wide proxy in System Preferences, so I figured I wouldn't need to set it for an individual application. Nonetheless, I tried it within JD with the same settings and got a different message. Instead of "Disconnect? Wait 4m59s" it says "No Internet Connection? Wait 4m59s", which leads me to believe it's not a proxy issue. Here's the log just in case:

Spoiler:

10/16/09 11:46:34 AM - FINER [java_downloader] -> Interaction start: Trigger: Before a download
10/16/09 11:46:34 AM - INFO [java_downloader] -> Start new Download: storage.to
10/16/09 11:46:34 AM - INFO [java_downloader] -> Start working on The.Matrix.1999.1080p.BluRay.DTS.x264.dvxa-D-Z0N3.1000.part01.rar
10/16/09 11:46:34 AM - WARNING [java_downloader] ->
Error occured- latest: ERROR_TEMPORARILY_UNAVAILABLE
00100000000001000000100000000001 <Statuscode
00000000000000000000000000000001 |TODO
00000000000000000000100000000000 |ERROR_TEMPORARILY_UNAVAILABLE
00000000000001000000000000000000 |PLUGIN_IN_PROGRESS
00100000000000000000000000000000 |PLUGIN_ACTIVE
00000000000000000000000000000001 |VALUE_ID_PREMIUM_DISABLE
StatusText: Connecting...
ErrorMessage: No Internet connection?

10/16/09 11:46:34 AM - WARNING [java_downloader] -> Error occurred: Temporarily unavailably: PLease wait 300000 ms for a retry

[tony2long]

I think you have to tell JD that you use proxy.

What do you mean "tell"? If you mean enter in the proxy info under the settings tab, I tried that, and that's what my last post was about. It didn't work, it just changed the error message. I'm fairly sure the fact that my proxy is set in my system preferences applies that proxy to all incoming and outgoing traffic, including that from JD, so setting a proxy in JD would be redundant.

I see that you get this problem with one particular host. It's possible that it's a temporary problem with the host's servers.

Did you already try other hosts as well?

I've tried many hosts. Rapidshare, netload, hotfile, megaupload, etc. All with files that work when accessed through the browser. Maybe I'm going about adding them wrong or something? All I do is click add links, paste them in, then click continue. Am I missing something? There's no password or anything for the archive...

[Jiaz]

do your proxy need authentication, do you use correct port?
do not enter proxy with http or anything like that, only the pure name

eg
myproxy.yeah.com, port 3128
and not
**External links are only visible to Support Staff****External links are only visible to Support Staff**

wow... I thought I had tried that. Works perfectly now. Thanks so much! That's awesome. Issue resolved. (For now, I think ) Thanks.

how can i find my proxy name and the port number? i'm using broadband and its i.p address is static....:confused::confused::confused:

[Jiaz]

sure you have to use proxy? if so then you had to setup it in browser too so there you can also find the needed information

if you use an autoproxy address, just open that url in browser

[drbits]

@Pink_Freud:
Double check the proxy settings. The proxy is normally specified by an IP address and port (usually 8080 or 8081). Make sure you specify the proxy numeric IP address, not the hostname. If you still get "No Internet Connection", remove the proxy information from JDownloader.

Make sure there is no built-in firewall. A proxy usually has a firewall built into it. It needs to allow HTTP 1.1 with keep-alive (sometimes keep-alive is disabled to disable streaming video).

Whose proxy is it? Is it built in to your internet connection (by your ISP)?

If the proxy is for anonymous connections (Like Tor or Vidalia), it might break JDownloader's connections to the servers.

i am using broadband...
and using ultrasurf as proxy...
before this i can dload from megaupload...but today can't..

this is the log:

Spoiler:

76 12/11/09 11:58:13 AM - INFO [java_downloader] -> Start working on sv.9x01.by.greenarrow.brazilseries.rmvb
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Found JAC method for the service megaupload.com in directory mgpld
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Found JAC method for the service megaupload.com in directory mgpld
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> JAC GET: E:\My Documents\Downloads\Compressed\JDownloader_0.8.324\JDownloader 0.8\jd\captcha\methods\mgpld\script.jas
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Get file: E:\My Documents\Downloads\Compressed\JDownloader_0.8.324\JDownloader 0.8\jd\captcha\methods\mgpld\letters.mth
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Do quickscan
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Do quickscan
76 12/11/09 11:58:42 AM - INFO [java_downloader] -> Extended SCAN
76 12/11/09 11:58:43 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
76 12/11/09 11:58:43 AM - INFO [java_downloader] -> Do quickscan
76 12/11/09 11:58:43 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
76 12/11/09 11:58:43 AM - INFO [java_downloader] -> Do quickscan
76 12/11/09 11:59:37 AM - FINER [java_downloader] -> Connect...
76 12/11/09 11:59:54 AM - INFO [java_downloader] -> Limit Reached (2)!

[Jiaz]

Limit Reached (2)!
means that you reached your traffic limit for megaupload and has to wait

Hmmm, I'm having this problem too, but on a single download from share-online.biz. Rapidshare, Netload and so on are working fine... Is this a problem on Share-Online's end?

The annoying thing is that it's only happening on the very last part of the file... so the last 100MB or so

[drbits]

A lot of downloads are too long for free users. It is one of the ways that they convince you to pay for Premium. Most files we download are only 100MB or 200MB. Check the limits for free users on Share-Online.

Usually there are other people who provide links to the same information, without this problem.

Originally Posted by drbits

A lot of downloads are too long for free users. It is one of the ways that they convince you to pay for Premium. Most files we download are only 100MB or 200MB. Check the limits for free users on Share-Online.

Hmmm, after 8GB I don't think Share-Online is going to give a rat's ass about 100MB more

Originally Posted by bemymonkey

Hmmm, I'm having this problem too, but on a single download from share-online.biz. Rapidshare, Netload and so on are working fine... Is this a problem on Share-Online's end?

The annoying thing is that it's only happening on the very last part of the file... so the last 100MB or so

What problem are you referring to? The one of the thread or the one of the previous poster?

Please, clearly describe your problem if you want help from other members or the devs. If possible, post some example links and a detailed log as well.

The problem from the thread. The last part of the download always shows "Disconnect? Wait Xm:XXs" and doesn't start. 86 other parts of the file downloaded fine.

I'm not quite sure which parts of the log are relevant, to tell the truth... Looking through them right now.

-edit- OK, here's the relevant part of the log:

------------------------  Thread: 97  -----------------------
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> Start working on ******.part079.rar
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> Found JAC method for the service share-online.biz in directory gshre
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> Found JAC method for the service share-online.biz in directory gshre
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> JAC GET: C:\Program Files\JDownloader\jd\captcha\methods\gshre\script.jas
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> Get file: C:\Program Files\JDownloader\jd\captcha\methods\gshre\letters.mth
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
97 12/23/09 10:27:35 AM - INFO [java_downloader] -> Do quickscan
97 12/23/09 10:27:37 AM - INFO [java_downloader] -> Extended SCAN
97 12/23/09 10:27:37 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
97 12/23/09 10:27:37 AM - INFO [java_downloader] -> Do quickscan
97 12/23/09 10:27:39 AM - INFO [java_downloader] -> Extended SCAN
97 12/23/09 10:27:40 AM - INFO [java_downloader] -> Work on Letter:null [null][0/0]
97 12/23/09 10:27:40 AM - INFO [java_downloader] -> Do quickscan
97 12/23/09 10:27:42 AM - INFO [java_downloader] -> Extended SCAN
97 12/23/09 10:27:44 AM - FINER [java_downloader] -> Connect...
97 12/23/09 10:27:45 AM - WARNING [java_downloader] -> 
Error occured- latest: ERROR_TEMPORARILY_UNAVAILABLE
00100000000001000000100000000001 <Statuscode
00000000000000000000000000000001 |TODO
00000000000000000000100000000000 |ERROR_TEMPORARILY_UNAVAILABLE
00000000000001000000000000000000 |PLUGIN_IN_PROGRESS
00100000000000000000000000000000 |PLUGIN_ACTIVE
StatusText: Download
ErrorMessage: Disconnect?

97 12/23/09 10:27:45 AM - WARNING [java_downloader] -> Error occurred: Temporarily unavailably: PLease wait 300000 ms for a retry

[drbits]

Except for premium users, share-online.biz restricts users to 300MB/hour. That could easily cause a "Limit Reached" error after downloading for several hours.

@bemymonkey:
We always ask for the links, and a copy of the log. These can be put in a RAR file and attached to a message. If the package has only a few links, you could just list the links in the message.

To get the list of links in a file, highlight the package, right click, and select Copy URL. Copy that into a text file (might use notepad).

We also need to know your OS & version, JD version and Java version (you don't have to put it in the message if you attach a log, it is in there).

What is very important in this case (and is not in the log) is any software you have running at the same time as JDownloader. It is especially important to list any Proxy, Antivirus, and/or firewall software.

Disconnect usually means that the antivirus or firewall is interfering with the transfer. Sometimes it means that the computer got overloaded and JD could not communicate.
-----------
Does the download ever continue on its own (after 10-20 minutes)? Does JD move on to another link from the same host (if you have one)? JD then would normally go back to the stuck link after completing the other link from the host (if it is over 10 minutes).

If you have no other links from that host and you right click on the link that is stuck and click on Resume, does that allow the download to continue? If not, if you right click on the link and click on Reset, does that allow the download to continue?

ERROR_TEMPORARILY_UNAVAILABLE
...
ErrorMessage: Disconnect?

According to what I learned from Jiaz, your jD cannot reach share-online.biz. It is caused by your firewall, the DNS you use, or share-online.biz servers.

Please, allow java.exe and javaw.exe in your firewall.

You can try Open DNS (hXXp://www.opendns.com/).

If it's a share-online.biz issue, you can only wait for them to solve it.

Originally Posted by drbits

Except for premium users, share-online.biz restricts users to 300MB/hour. That could easily cause a "Limit Reached" error after downloading for several hours.

@bemymonkey:
We always ask for the links, and a copy of the log. These can be put in a RAR file and attached to a message. If the package has only a few links, you could just list the links in the message.

To get the list of links in a file, highlight the package, right click, and select Copy URL. Copy that into a text file (might use notepad).

We also need to know your OS & version, JD version and Java version (you don't have to put it in the message if you attach a log, it is in there).

What is very important in this case (and is not in the log) is any software you have running at the same time as JDownloader. It is especially important to list any Proxy, Antivirus, and/or firewall software.

Disconnect usually means that the antivirus or firewall is interfering with the transfer. Sometimes it means that the computer got overloaded and JD could not communicate.
-----------
Does the download ever continue on its own (after 10-20 minutes)? Does JD move on to another link from the same host (if you have one)? JD then would normally go back to the stuck link after completing the other link from the host (if it is over 10 minutes).

If you have no other links from that host and you right click on the link that is stuck and click on Resume, does that allow the download to continue? If not, if you right click on the link and click on Reset, does that allow the download to continue?

It's only that file that doesn't work... other Share-Online files (and all other 80+ files out of that package) work just fine (as a matter of fact, the next download from share-online is almost done). That means it can't be a download limit, or a connection problem...

I've already posted the part of the log that I deemed relevant, if any others are needed, I'd be happy to post those specific parts. Links to possibly copyright-infringing content, however anonymous this internet forum happens to be, however, are out of the question

Originally Posted by remi

According to what I learned from Jiaz, your jD cannot reach share-online.biz. It is caused by your firewall, the DNS you use, or share-online.biz servers.

Please, allow java.exe and javaw.exe in your firewall.

You can try Open DNS (hXXp://www.opendns.com/).

If it's a share-online.biz issue, you can only wait for them to solve it.

Share-online.biz can be reached just fine, as evidenced by the other 20+ part-files that have been downloaded in the mean time - it's really just the one single part of the one file.

The error in the log is what's interesting to me, but I'm too much of a JDownloader n00b to decipher it

Hi all,

First of all: Sorry for my bad english.

Second: I have to fully aggree with bemymonkey.

I have that problem too. Several dlc containers download quite well but one file in all these containers are getting the error: Disconnect.

And if i add another dlc for SO Files I'll get this behaviour, it will download all but one file and mark it disconnect.

OS: Windows 7 Pro 64bit
Java Version: Version 6 Aktualisierung 17 (Build 1.6.0_17-b04)
JDownloader Version: xmax Version 0.9.579

Here are instructions for logging :-

1) Set logging level to ALL in Settings -> Basics -> General -> Logging and restart jD
2) Perform the actions that lead to the problem.
3) You'll find the log tab in ? -> Show log. *
4) Click Upload log and post the pastebin-URL of the log in your thread.
5) Set logging level back to NONE

* : ? is the last menu item in the menu bar; the log tab will be displayed next to the Linkgrabber tab

Note that only official jD Team members and supporters can read your pastebin log.

For more detailed instructions, please read "How to create a log" in the wiki.

The latest manual can be found in the support centre :- "How do I create a log?"

Originally Posted by remi

Here are instructions for logging :-

1) Set logging level to ALL in Settings -> Basics -> General -> Logging.
2) Perform the actions that lead to the problem.
3) You'll find the log tab in ? -> Show log. *
4) Click Upload log and post the URL here.

* : ? is a menu item in the menu bar; the log tab will be displayed next to the Linkgrabber tab

Win7 Professional x86
JDownloader 0.9.579, updates are enabled so should be the latest version

If more information is needed, please specify...

The developers probably need a detailed log. I gave the instructions for logging in jD.

Won't be doing that

Guess I'll just stay away from share-online.biz from now on. Not a big loss...


Thanks for the attempts at helping though - I know I made it a little difficult

I don't mind. I also don't like giving logs. Though, it helps the devs to find bugs.

The more difficult the issue, the more challenging...

[drbits]

I wind up submitting logs 2 or 3 times a week, so I created a script to help.

The script captures the verbose Java logging (which includes the JD log information). The one requirement is that you need a rar program (comes with WinRar and some others). Of course, directories may need changing.

It names the logs after the version of JD and the date and time. If you save jdlog.txt from the Log tab, it will incorporate that tool The line to start JD is long, because it uses environment variables. Make sure your editor is not wrapping the lines.

It then makes a RAR archive for the version and date containing all of these files (and deletes the files). I can attach the logs to PM or forum message that way.

I am attaching the script in a RAR file for you to look at. I don't like uploading bare scripts or EXEs.