hi can some help keep looseing connection when downloading but never lose internet????? got bt home hub if that helps
thanks brett

[Jiaz]

show logfiles and screenshots and give information about firewall/av

got remote code if you can help please

use zone alarm and avg firewalls

have quick support ready

Allow java and javaw in your firewall and virus software. Disable (or un-install) the port 80/html/web scanner in your virus software.

Reduce the Max.Con. setting (bottom right corner of jD window) to 1. Reset the affected links.

Please, use the Edit button of your message if you want to add data to it.

????????????? sorry lost me

What is it that you don't understand?

There are Spanish, German, Polish, French, etc. forums if you don't understand English. You can also use web translators.

english is right just new to this so seems complicated sorry

As long as I don't know what you don't understand I can't help you. Are there any words you don't understand? What is complicated?

Disable (or un-install) the port 80/html/web scanner in your virus software.

Reduce the Max.Con. setting (bottom right corner of jD window) to 1. Reset the affected links.

Please, use the Edit button of your message if you want to add data to it

have done the nti virus sorry to be thick at this

had help remote but not sorted

[tony2long]

Please use your own language.

Originally Posted by tony2long

Please use your own language.

this is my own language sorry still no further forward i have followed the link and done what it says but no joy any more ideas anyone please
thanks

[tony2long]

Please:

Originally Posted by Jiaz

show logfiles and screenshots ...

[drbits]

@ brett1,

I am sorry this is complicated. Let me try to explain.

Most modern security software contains unnecessary features that interfere with normal internet use:
1) A firewall (such as Zone Alarm) is designed to protect your computer from external attack. Control over which programs can write to the internet is only necessary if you already have Malware (viruses, worms, and other nasty programs) on your computer. A firewall should ask before it blocks a program from the internet; if yours does not, uninstall it.
1a) If you have a firewall in your router, you do not need a software firewall.
1b) If you want a software firewall, open up the settings and tell it that jdownloader.exe, java.exe, and javaw.exe are allowed to write to any internet port on any computer and to listen on any local port.

2) Many antivirus programs scan data as it is being downloaded. This can cause data to be changed or connections dropped when the antivirus finds a "signature" it does not like.
2a) The only time that a file must be scanned for Malware is when the file is being opened to execute it. Scripts for browsers or e-mail programs have to be checked within the program - they are unlike executable viruses.
2b) Checking of data while it is being downloaded should be deactivated. It must be deactivated for jdownloader.exe, java.exe, and javaw.exe.

3) Choosing and Installing Security Software contains a list of recommended software that is very secure and does not break JDownloader.
3a) Some people like ESET and it is highly rated. If you search the site for ESET you will find instructions for defanging the program. It is the only security software that is recommended that charges for personal use.
3b) AVG was a recommended antivirus (if linkscanning was not installed), but current versions cause some systems to hang (nothing to do with JDownloader).
3c) I have a lot of experience and I explicitly recommend against Symantec, McAfe, Kaminsky, Camodo, and any "Internet Security" package.

(see Choosing and installing security softwarefor more information)

thanks for that i have done most of that and someone helped me yesterday but still have same problems will not reconnect after downloading one part i don't know how to do screen shot sorry i'm new to this thought would be straight forward sorry to make it hard work for you all but thanks for the help, will try to get some remote help in the morning (here) LOL

I'm sorry you didn't understand anything of what I wrote. I hope you now understand more about software that can interfere with jD. Are you running any software firewall or virus software?

Automatic reconnection is a feature that isn't necessary to use the program, but if you want to know more, please read "Getting started with Reconnection".

I don't know what operating system ( Windoze, MAC-OS, Linux ) you're using, but in Windoze you can make a screen shot by pressing the "Print Screen" key. If you press ALT-"Print Screen" you only get the selected window. The screen shot is then stored in your clipboard and you can paste the contents of your clipboard in any graphical application, for instance IrfanView. You can then safe that picture in .jpeg format on your disk and upload it here or on a picture site. If you upload it elsewhere you need to refer to it by using the image [IMG] tags.

A log of the program's operations can be provided following the instructions in "How to provide a complete and detailed log?"

use win 7 have tried all really sorry to be pain

You said that you're still having some problems. Can you try to explain what type of problems? Files that don't download?

For W7 you need to be sure you're using a 32 bits version of the JRE. Execute "java -version" (without the ") in a command window to know more.

The "Program Files..." paths are protected in W7. If you installed jD in one of those directories, please, move your jD folder to a place that isn't protected, for instance to progs\jdownloader, and check whether all protections are removed, also on the sub-folders.

still won't reconnect useing 32 bit turned off avg bits downloaded in normal downloads file don't know if protected or not?? sorry i'm not great at this as you now know

trying to get screen shot but i can't do that ether sorry showing all disconected no entry sign
i've got support open if you could have alook PLEASE

What's the path of your jD folder?

Your avg virus software might still be blocking jD even if it's switched off. I would un-install it and restart your computer.

You shouldn't be using the automatic reconnect feature before you can use jD in normal mode. You can switch it off in jD's toolbar.

tried to re install
not using toolbar
nothing downloading at all
how do i find path

thanks for all your help here but think will give up can't work this out, can i not get remote help from anyone please,
how do some of you makke this so easy?????? remi thanks for your in trying for me

If you tried to re-install, then you should know the path.

jD's toolbar is always there.

Are your links in the Download pane?

Did you click on the play button to start your downloads?

If you don't have much experience with computers I would first try to follow a course on learning how to use a computer. There are plenty of them on the web. Probably also in your language.

yes files in the pane, pressed start button have downloaded 3 files of 13, taken re conect off

C:\Users\BRETT\Desktop\JDownloader\JDownloader.exe
does this help????

That path looks OK.

If you're still having downloading problems, please provide a log. A link to the instructions were posted in a previous message of mine.

----------------------- Thread: 109 -----------------------
109 09/02/11 13:04:01 - INFO [java_downloader] -> Start new Download: fileserve.com

------------------------ Thread: 172 -----------------------
172 09/02/11 13:04:01 - INFO [java_downloader] -> Start working on Toy.Story.3.2010.720p.BluRay.x264-BiRD-HDmovie.vn.part05.hdm
172 09/02/11 13:04:43 - WARNING [java_downloader] ->
Error occured- latest: ERROR_TEMPORARILY_UNAVAILABLE
00100000000001000000100000000001 <Statuscode
00000000000000000000000000000001 |TODO
00000000000000000000100000000000 |ERROR_TEMPORARILY_UNAVAILABLE
00000000000001000000000000000000 |PLUGIN_IN_PROGRESS
00100000000000000000000000000000 |PLUGIN_ACTIVE
StatusText: Connecting...
ErrorMessage: Disconnect?

172 09/02/11 13:04:43 - WARNING [java_downloader] -> Error occurred: Temporarily unavailably: PLease wait 300000 ms for a retry

------------------------ Thread: 109 -----------------------
109 09/02/11 13:04:44 - INFO [java_downloader] -> Start new Download: fileserve.com

------------------------ Thread: 173 -----------------------
173 09/02/11 13:04:44 - INFO [java_downloader] -> Start working on Toy.Story.3.2010.720p.BluRay.x264-BiRD-HDmovie.vn.part13.hdm

------------------------ Thread: 18 -----------------------
18 09/02/11 13:04:44 - INFO [java_downloader] -> ByteBufferController: Used: 0 B Free: 0 B

------------------------ Thread: 173 -----------------------
173 09/02/11 13:05:26 - WARNING [java_downloader] ->
Error occured- latest: ERROR_TEMPORARILY_UNAVAILABLE
00100000000001000000100000000001 <Statuscode
00000000000000000000000000000001 |TODO
00000000000000000000100000000000 |ERROR_TEMPORARILY_UNAVAILABLE
00000000000001000000000000000000 |PLUGIN_IN_PROGRESS
00100000000000000000000000000000 |PLUGIN_ACTIVE
StatusText: Connecting...
ErrorMessage: Disconnect?

173 09/02/11 13:05:26 - WARNING [java_downloader] -> Error occurred: Temporarily unavailably: PLease wait 300000 ms for a retry

------------------------ Thread: 109 -----------------------
109 09/02/11 13:05:27 - INFO [java_downloader] -> Start new Download: fileserve.com

------------------------ Thread: 174 -----------------------
174 09/02/11 13:05:27 - INFO [java_downloader] -> Start working on Toy.Story.3.2010.720p.BluRay.x264-BiRD-HDmovie.vn.part06.hdm

is this what you mean??

No, I meant a complete (completa, completo, complète, komplett, كاملة, полный, πλήρης, tam, کا م برائےمکمل, hoàn thành) log. Please, use the instructions I provided.

got the log but can't upload it???
there is no upload log button anywhere??

[tony2long]

At the bottom of the log pane.

upload of logfile failed?
why???? what can i do now?

i am really sorry about this guys i really am doing my head in so you lot must be really frustrated with me!!!!

got the file but won't upload what can i do

[Jiaz]

visit supportchannel, im in there now