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  #1  
Old 16.01.2022, 16:12
namyar namyar is offline
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Question [NOT a JD bug] Extmatrix.com premium Error 403

Hi,

I'm getting Error 403 using Extmatrix premium:
01.01.22 02.20.23 <--> 16.01.22 16.06.24 jdlog://2483925302851/

I'd look at the logs myself, but there doesn't seem to be anything to go on.

It would be great if any of you coding wizzards could have a look
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  #2  
Old 17.01.2022, 17:46
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pspzockerscene pspzockerscene is offline
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Hi,
your log appears to be broken/offline.
Please post another one.

Also check if your issue is caused by Cloudflare.

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #3  
Old 17.01.2022, 18:13
namyar namyar is offline
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Hi,

let's give this another try :-)
17.01.22 18.11.03 <--> 17.01.22 18.13.25 jdlog://0093925302851/
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  #4  
Old 17.01.2022, 18:15
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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This log is fine - Cloudflare is not the problem.

Please manually verify if you can download the same file via browser.
My guess is that it is broken/down serverside. If that's the case you will have to ask the extmatrix.com support to fix it.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #5  
Old 17.01.2022, 21:37
namyar namyar is offline
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Same issue :-( Then I guess they blocked my IP for some reason.
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  #6  
Old 17.01.2022, 21:41
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Join Date: Mar 2009
Location: Deutschland
Posts: 61,593
Default

In this case please contact their support.
We can't help you with this problem as it's not related to our software...

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #7  
Old 17.01.2022, 22:02
namyar namyar is offline
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Join Date: Apr 2016
Posts: 43
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I already contacted them but you were quicker ;-) Unfortunately I didn't think of using a browser to test the download - it goes to show how essential JDownloader has become :-D
Oddly enough I can login via JDownloader and the browser. Well, let's see what they say.
Thank so much you for your support! \o/
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  #8  
Old 17.01.2022, 22:24
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Join Date: Mar 2009
Location: Deutschland
Posts: 61,593
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Logging in and downloading are two different tasks.
The issue is clearly on their side so please contact their support.

If you want you can keep us updated here - it may be helpful for other users having similar issues.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #9  
Old 22.01.2022, 16:19
namyar namyar is offline
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Join Date: Apr 2016
Posts: 43
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An update in case anyone runs into the same issue:
my IP got banned, Jdownloader wasn't at fault at all :-)
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  #10  
Old 24.01.2022, 16:05
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 61,593
Default

Thanks for your feedback!
Did you ask them to unban your IP?
Any reasons why it was banned?

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #11  
Old 07.02.2022, 12:33
namyar namyar is offline
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Join Date: Apr 2016
Posts: 43
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Use is limited to IP ranges from ISPs for end customers, i.e. no datacenter servers.
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  #12  
Old 09.02.2022, 02:10
RPNet-user's Avatar
RPNet-user RPNet-user is offline
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Join Date: Apr 2017
Posts: 228
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@namyar

Have you tried adding extmatrix with their ip-addresse(s) in your local-host file?

I used that host for years and occasionally had issues where I had to add their ip-address to their specific servers (185.222.220.2 s37.extmatrix dot com, 78.47.2.202 s32.extmatrix dot com), etc.
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