hi there,

i have this problem for the past 3 or 4 days where i wasnt able to download the video from twitter. previously it was a breeze, no issue at all. fyi im running on mac catalina. the sample video i was trying download as below:

**External links are only visible to Support Staff****External links are only visible to Support Staff**

I had no OS update or software upgrade for the past 1 week.

thanks a million

[tony2long]

Works for me, please upload the log post the log ID here.

hi, thanks for the reply. unfortunately i couldnt find the guide on how to create the log on mac. pls kindly advise. tqvm

[tony2long]

Top left of JD, Help - Create a Log (after download fails).