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  #1  
Old 11.03.2021, 13:05
Ruben1693 Ruben1693 is offline
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Default MEGA Downloads 509 Bandwidth Error with account

Hello Everyone,

Its been around 1 week now that I am no longer able to download freely with Mega.

I have a PRO1 account with 2 TB left but despite that it still shows 509 Bandwidth error when trying to download files.

Can you please guide me through on how to get this resolved?

I've tried freshing the accounts but the issue still remains.
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  #2  
Old 11.03.2021, 13:09
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Hi,
please enable debug logs and post a log which also shows the account-check (refresh your account in account manager).

Please post your log-ID here | bitte poste deine Log-ID hier.

-psp-
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A users' JD crashes and the first thing to ask is:
Quote:
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Do you have Nero installed?
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  #3  
Old 11.03.2021, 17:49
Ruben1693 Ruben1693 is offline
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11.03.21 20.43.39 <--> 11.03.21 20.43.29 jdlog://8078725302851/
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  #4  
Old 12.03.2021, 11:18
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Again:
Please post a DEBUG-log that shows the limit reached issue AND an account check:
1. Open JD and enable debug logs.
2. Download until the "Limit reached" error happens.
3. Go to Settings -> Account Manager -> Rightclick on your MEGA account -> Refresh
-> Repeat this 2-3 times
4. Upload another log and post that new LogID here.

-psp-
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A users' JD crashes and the first thing to ask is:
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Do you have Nero installed?

Last edited by pspzockerscene; 22.03.2021 at 18:33.
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  #5  
Old 15.03.2021, 16:37
ElCho ElCho is offline
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Hi, yesterday I have experienced a similar problem, i.e., the account getting "suspended" all of the sudden while downloading, because it couldn't be checked. In the past days, I'd been using a "Pro" account and didn't have this issue, but yesterday I was using a "business" account and was decompressing simultaneously to the same location where I was downloading, in case some of that different facts might have something to do with the issue.

Basically, downloads started normally and kept like that for a while, till the "509" bandwidth related message showed up; under that circumstance, I opened the "account manager" and as far as I remember, the account status was "suspended/couldn't check". Then, I manually enable/disable it, and it gets checked correctly again. With a set of plenty of files, I have to repeat that process a few times.

I believe the first log is the time frame when most of it happened. So, I leave a second one as well, just in case:

14.03.21 14.36.51 <--> 14.03.21 18.09.26 jdlog://9298725302851/

14.03.21 18.09.27 <--> 15.03.21 12.23.50 jdlog://0398725302851/

17.03.21 06.38.47 <--> 17.03.21 06.53.43 jdlog://1209725302851/

Thanks.

Edit: I added a third log, which differs a little bit from the previous ones. In that case, after downloading some files, there was one which JD2 will refuse to download; after 1 or 2 minutes of a "starting" condition, the bandwidth related message appears. And this time, the account itself never gets disabled/suspended, so enabling/disabling it doesn't make any changes at all.

I was able to download that file with the browser.

Last edited by ElCho; 17.03.2021 at 10:54.
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  #6  
Old 15.03.2021, 19:46
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We won't find time for this today -> Please wait until later this week.

-psp-
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A users' JD crashes and the first thing to ask is:
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Do you have Nero installed?
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  #7  
Old 15.03.2021, 20:00
ElCho ElCho is offline
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No problems, take your time.
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  #8  
Old 21.03.2021, 00:54
l0b0t l0b0t is offline
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Default 509 bandwidth limit exceeded

Sorry to be a bother, but I'm have the same problem. For about a week now, despite have a premium Mega account with several Tb of bandwidth available, Jdownloader tells me other wise. At first, Jdownloader would query Mega and deny the status of my Mega account. Upon uninstalling/installing Jdownloader, it now says I have a Mega account with bandwidth available but all of my Mega downloads still return the 509 error message.
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  #9  
Old 22.03.2021, 18:33
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Same as for the other user:
Please follow these instructions and post a logID here in this thread!
Do not forget to enable debug-logs first (also described in the linked post)!

-psp-
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A users' JD crashes and the first thing to ask is:
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Do you have Nero installed?
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  #10  
Old 23.03.2021, 00:20
09kkthxbb 09kkthxbb is offline
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Hi. I saw the other thread related to this problem and this what it says according to #84273 issue:

"instead of using ranged requests which can result in 'bandwidth limit exceeded'
either request smaller ranges or use smaller download parts"

What do "ranged requests" mean, and where can I find it and adjust in jdownloader settings to become smaller range?

And also, do "smaller download parts" mean to set my download chunks to 1?

Thank you

Edit: I've added my jdlog after I generate the bandwith error

22.03.21 23.10.41 <--> 23.03.21 03.00.20 jdlog://9739725302851

By the way, I'm using mega free account with the help of private http proxies.

Last edited by 09kkthxbb; 23.03.2021 at 03:21.
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  #11  
Old 24.03.2021, 16:10
l0b0t l0b0t is offline
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I think I did this correctly.

24.03.21 11.07.25 <--> 24.03.21 11.09.36 jdlog://3649725302851/
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  #12  
Old 25.03.2021, 11:55
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Hi again 09kkthxbb and l0b0t,
please wait for Jiaz to find time for this - we haven't forgotten about your reports!
This issue is harder to fix as it might seem to you.

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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #13  
Old 25.03.2021, 12:27
l0b0t l0b0t is offline
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I'm in no hurry and I appreciate the attention y'all show to user support. Thank you.
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  #14  
Old 26.03.2021, 10:56
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@l0b0t
MEGA API answer in details (according to your log):
Code:
[{"mxfer":2199023255552,"pxfer":2199023255552,"caxfer":0,"csxfer":533994043883,"srvratio":100,"balance":[],"utype":1,"smixed":0,"stype":"O","suntil":1617656438,"bt":18738,"tah":[0,0,4526438700,7671385578,0,0],"tar":0,"tuo":0,"tua":0,"ruo":1665029211669,"rua":0}]
2199023255552 mxfer(max)
533994043883 csxfer(served to others)
1665029211669 ruo(reserved for others)
This means you have reached your traffic limit.
Currently your account is set to share up to 100%(srvratio) of your available traffic with other ppl downloading your own files!

@09kkthxbb
Account check is missing in your log.
"settings to become smaller range" -> not possible -> that's the blocker for current download system because not possible and therefore not easy to solve/workaround
Please create new log.

@ElCho
UnknownHostException: Could not resolve: g.api.mega.co.nz
-> caused temp. disable of account
--> And account check is missing
Please create new log.

@All:
When this happens again, please make sure that debug mode is enabled
enable Settings->Advanced Settings->Log.debugmodeenabled and restart JDownloader
Wait for issue to happen, then rightclick the account and refresh it, wait 5 mins and refresh again and then please 5 more minutes and refresh again and then create the log.
That way we have the traffic values over 10 minutes and can check how they change.

Make sure to disable traffic share in your account settings on mega website
ppl downloading your files will use your own traffic if enabled!

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #15  
Old 26.03.2021, 12:55
l0b0t l0b0t is offline
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Thank you so much for your help. Mega settings fixed. Y'all are awesome.
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  #16  
Old 26.03.2021, 17:06
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With newest update JDownloader shows share ratio and reserved traffic in account status
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  #17  
Old 30.03.2021, 00:26
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Is there anything left todo or can we mark this as solved?

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A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #18  
Old 30.03.2021, 16:40
ElCho ElCho is offline
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Hi, would you please wait some more time, since it will take me a few hours to replicate the aforementioned error and report it properly?

I can tell you the issue is still there, but is not that easy to trigger.

By the way, regarding the new added reported values, what does it mean the value inside the parenthesis? I mean the "164.00" in this picture:



Besides, a minor fault, it says "radio" instead "ratio" and there is a space missing between the percentage and the parenthesis symbols.

Thanks.
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  #19  
Old 30.03.2021, 16:51
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That means that you share up to 100% of your traffic with ppl downloading your files and therefore you have 164GB reserved traffic. You can change that on mega website in your account-traffic settings
The typo will be fixed with next update
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Old 30.03.2021, 16:55
ElCho ElCho is offline
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Yes, that's as expected, but regarding the "reserved traffic" value, since I posted that picture, I downloaded a "~4.20 GB" file and then all of the sudden, it updated to "564.25 GB". Is that OK? Note I didn't change the transfers settings at all before that value changed neither right now.

Last edited by ElCho; 30.03.2021 at 16:58.
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  #21  
Old 30.03.2021, 17:33
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@ElCho: That traffic is caused by other ppl downloading your files as your account is set to share up to 100% of your traffic with ppl downloading your files. It is not caused by your downloads
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  #22  
Old 30.03.2021, 17:37
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I see, thanks.
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Old 30.03.2021, 17:50
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You're welcome. I don't know if that setting is default 100% or ppl change that by misstake
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  #24  
Old 30.03.2021, 18:04
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No, if I remember correctly, it is by default at "25%", but I changed to "%100" as per my current needs.

OK, right now I'm able to reproduce the problem, since after downloading one file correctly, there is another one that only got the "%15" completed and will always trigger the "Bandwidth Limit Exceeded" message and the regressive counter, which can only be reset by checking/unchecking the account (refresh button will have no effect while on said condition).

30.03.21 12.46.11 <--> 30.03.21 13.00.34 jdlog://2189725302851/
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  #25  
Old 30.03.2021, 18:12
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Your traffic limit is reached, from log
max = 2199023255552
uses = 357902733326
+1427565649723
reserved=771453559077
that ratio defines how many traffic other ppl can use.
As soon as the complete file doesn't *fit* in your left over traffic -> "Bandwidth Limit Exceeded"
you should set ratio to 0 and wait some time
You can also enable Settings->Plugins->mega 'Check reserved traffic', then available traffic
will include reserved traffic as well
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  #26  
Old 30.03.2021, 18:18
ElCho ElCho is offline
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I see, I still have transfer quota available (~385) but it seems that once it reaches certain point, it won't allow myself to keep downloading, but I bet only the people with my links. But that's not the original problem I reported before, so I will try to replicate that problem with another account later, and tell you about it.

Right now I'm using another account, and the pending file was downloaded correctly.
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  #27  
Old 30.03.2021, 21:39
ElCho ElCho is offline
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Regarding the transfer quota limitation (not the original problem), despite I still have some room left:



After reaching certain point, MEGA will not allow me neither the people with my free transfer links to keep downloading at all. Under such circumstance, the only I'm able to do is decreasing the transfer quota value, so at least myself am able to keep downloading till the transfer quota get exhausted completely.

While MEGA's dashboard shows that "%82" value of transfer quota used, JD2 tells me there is no traffic left at all, so I bet there must be some kind of error in MEGA's service itself rather than JD2 in this specific point. This means "%18" transfer quota I won't be able to share with anyone, but must have to use it by myself.

By the way, transfer quota values slightly differ between the dashboard and JD2:


Last edited by ElCho; 30.03.2021 at 21:50.
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  #28  
Old 30.03.2021, 23:45
ElCho ElCho is offline
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I was able to replicate the issue, here I leave you the log:

jdlog://1289725302851/



It happens seldom, just with a few files and this time I didn't noticed the account got a "temp" status neither I had to uncheck and check it again so it gets normalized.
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  #29  
Old 31.03.2021, 11:10
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The ratio is a floating point number and different rounting. I will update JDownloader to show two more digits
And JDownloader tansfer/traffic graph does NOT include the reserved traffic values. That's why it is disabled in JDownloader by default as well but shown in new TrafficShare text and can be enabled in plugin settings.

In the end it's still the same issue. As soon as the remaining traffic isn't enough to download the file in one go through/pass, then the download will fail with shown error message. The browser is able to download only the remaining traffic quota and then waits while JDownloader asks the server for the complete file and fails
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Old 31.03.2021, 11:17
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You log shows that the 509 happened for the free download(not account)
JDownloader switched to free account because a premium download failed with connection reset
Disable the use of free account for mega, see https://support.jdownloader.org/Know...-free-download
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  #31  
Old 31.03.2021, 17:42
ElCho ElCho is offline
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Thanks for your explanations, although I still don't understand why I'm not able to keep sharing my transfer once a certain point has been reached, in this case leaving about "%18" of transfer quota left to be used by myself.

Quote:
The ratio is a floating point number and different rounting. I will update JDownloader to show two more digits
And JDownloader tansfer/traffic graph does NOT include the reserved traffic values. That's why it is disabled in JDownloader by default as well but shown in new TrafficShare text and can be enabled in plugin settings.
Regarding the "check reserved traffic" option, I enabled it and then disabled it, but still am not able to notice the difference in the accounts' section. I mean, values over there don't change neither a new one appears, once that option was activated.

And just for "completeness'" sake, maybe the "download traffic left" bar might also show a "used up" value as well, besides the remnant one and total.

By the way, I see that traffic share value enclosed by a parenthesis, differs from the actual given out traffic as displayed in the MEGA's dashboard. For example, right now it is showing just a "17.39 GB" value, when contrarily, the "accumulated" amount of shared traffic so far is around "510 GB".

Quote:
In the end it's still the same issue. As soon as the remaining traffic isn't enough to download the file in one go through/pass, then the download will fail with shown error message. The browser is able to download only the remaining traffic quota and then waits while JDownloader asks the server for the complete file and fails
Maybe you could replicate that browser's behavior, so at least the remaining traffic quota could be depleted and only then, the bandwidth related message get triggered.

Quote:
You log shows that the 509 happened for the free download(not account)
JDownloader switched to free account because a premium download failed with connection reset
Disable the use of free account for mega, see https://support.jdownloader.org/Know...-free-download
I will try it.
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  #32  
Old 05.04.2021, 19:17
ElCho ElCho is offline
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Hello, is it OK JD2 still shows a default "25.00%" value as traffic share for business accounts? I mean, this kind of accounts don't have transfer limitations and, therefore, there is no manual adjustment on the dashboard neither.

Last edited by ElCho; 07.04.2021 at 01:04.
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  #33  
Old 07.04.2021, 01:04
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I just saw the shared traffic out of the "infinite" transfer quota for "business" accounts shows up as an "accumulated" value in the MEGA's dashboard. That's what I mentioned in the above post, regarding adding the "download traffic left" bar might also show a "used up" value as well. This would be mostly useful in business accounts, for which only a long number is shown as remnant traffic.

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  #34  
Old 08.04.2021, 18:45
ElCho ElCho is offline
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Quote:
Originally Posted by Jiaz View Post
...
Do you have any comments on my above messages?
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  #35  
Old 08.04.2021, 20:11
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sorry, didn't find time yet, will check/comment by tomorrow
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  #36  
Old 08.04.2021, 20:50
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Don't worry about it, there is no hurries at all, I just wanted to make sure you were aware of the messages and what do you think about them.

Edit: Even when using the "Hoster Rules" option, the old problem of the account being disabled temporarily and getting in a "cannot check account" state reappeared:

09.04.21 00.24.32 <--> 09.04.21 03.34.40 jdlog://6330825302851/

:confused:

Last edited by ElCho; 09.04.2021 at 10:29.
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  #37  
Old 09.04.2021, 10:49
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Quote:
Originally Posted by ElCho View Post
Edit: Even when using the "Hoster Rules" option, the old problem of the account being disabled temporarily and getting in a "cannot check account" state reappeared:
The usage rules basically tell JD which download-modes are allowed but they have no influence on account checking routines -> Won't "fix" the "yellow account disabled status" issue you're having.

If the temp. disable of such MEGA accounts happens for no reason that needs a fix and you won't be able to work around it manually.

-psp-
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Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #38  
Old 09.04.2021, 10:58
ElCho ElCho is offline
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I see. Now I remember, that "usage rules" was a workaround for a previous issue I reported, about getting the bandwidth related message randomly; but this last one, has to do with that original issue I was trying to replicate, which didn't happen with "Pro" accounts as far as I remember, but it is doing it now with a "business" one.
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  #39  
Old 09.04.2021, 11:05
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Quote:
Originally Posted by ElCho View Post
I see. Now I remember, that "usage rules" was a workaround for a previous issue I reported, about getting the bandwidth related message randomly;
Basically that would be the result of using rules.

So for your understanding:
What really is the cause for "getting limit reached randomly" is when downloads fail in account mode and JD tries to download without account.

By adding the rule(s) you're basically forcing JD to e.g. always download via account if one is available.

-psp-
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Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #40  
Old 09.04.2021, 12:25
ElCho ElCho is offline
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Understood.

By the way, I'm not sure about if this really has something to do with it or not, but I just noticed that after disabling the "speed limit" feature, JD2 not only doesn't show up the "Connection problems." message anymore (I reported it in another topic), but also this last issue about the MEGA's account getting disabled seems to be fixed as well.

Last edited by ElCho; 09.04.2021 at 19:51.
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