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  #1  
Old 21.10.2021, 12:56
savey savey is offline
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Post Corrupted files

hi the files I download are all corrupt
can you give me a hand on win 11
Thank you
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  #2  
Old 21.10.2021, 13:12
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please can you help me?
thanks I'm in a hurry
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  #3  
Old 21.10.2021, 13:18
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@savey: What files do you mean? What exactly is the problem?
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Old 21.10.2021, 13:22
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if i do any file download the files i get are corrupt, the ones downloaded with jd2
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Old 21.10.2021, 14:09
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if i do any file download the files i get are corrupt, the ones downloaded with jd2
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Old 21.10.2021, 14:21
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sorry but it takes so long?
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Old 21.10.2021, 14:23
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downloaded files give me file integrity error




the files come from easybytez

Last edited by savey; 21.10.2021 at 14:25.
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Old 21.10.2021, 14:23
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@savey: What host are you downloading from? Free/Premium/Multihoster Account?
Tried different download drive?
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Old 21.10.2021, 14:26
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downloaded files give me file integrity error




the files come from easybytez premium



yes i tried several file packages
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Old 21.10.2021, 14:28
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And you have checked the files manually downloaded in browser?
There have been no changes at all from our side, so either the issue is caused by system(eg hardware issues) or firewall/av or already broken serverside.
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Old 21.10.2021, 14:30
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I do not know why the instant notifications of the forum via e-mail do not work for me, if you can do something the other time too they did not work
Thank you
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  #12  
Old 21.10.2021, 14:32
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if I download via browser there are no problems, or if some files I rebuild them no problem




when I download with jd2 the files are downloaded well, but if I unzip or check the files with winrar it tells me that there is an integrity error, but the download is successful

Last edited by savey; 21.10.2021 at 14:35.
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  #13  
Old 21.10.2021, 14:34
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@savey: Please create a log, see https://support.jdownloader.org/Know...d-session-logs
and post shown logID. Create log when this happens.

You've tested exact same file in browser to exact same destination directory/drive?
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Old 21.10.2021, 14:35
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Quote:
Originally Posted by savey View Post
or if some files I rebuild them no problem
what do you mean by *rebuild them*?
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Old 21.10.2021, 14:36
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with winrar .rev file
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Old 21.10.2021, 14:49
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So even the ones in browser are damaged and you have to *rebuild/fix* them with rev files?
Or what did you mean by that?

Have you checked your hardware yet? memory with memtest86 and checked the smart data values of your disks
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Last edited by Jiaz; 21.10.2021 at 15:08.
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Old 21.10.2021, 15:30
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created register

21.10.21 14.17.02 <--> 19.10.21 05.26.44 jdlog://5759825302851/
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  #18  
Old 21.10.2021, 15:39
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Log does not contain a single CRC/Hash or Extraction error
As it started to happen out of nowhere, my best guess is failing hardware (memory or your external drive). When the issues also happen via browser, then download to different drive and check if the issues still happen. if no, then the external drive is the cause, if yes, then either memory or something with your setup is causing this
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Old 21.10.2021, 15:39
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no the browser ones are good


I meant that some files I had downloaded some time ago then I resumed lately and where I had some files that I downloaded with jd2 and they were in winrar xxxx.rev format, I could rebuild the missing xxx.rar files and the new files rebuilt with winrar, always allowing the available files, was enough to reconstruct the missing ones
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Old 21.10.2021, 15:41
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i use windows 11
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Old 21.10.2021, 15:43
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@savey: set max connections to lower values, you are using 20 connections. try to set 1-4 and check again. In browser only a single connection is used.
And please test different download location!
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Old 21.10.2021, 15:46
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ok okay i try another hdd, however i extract not from jd2 but from winrar program apart
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Old 21.10.2021, 15:48
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Quote:
Originally Posted by savey View Post
ok okay i try another hdd, however i extract not from jd2 but from winrar program apart
The error does not happen within extraction, the files are damaged according to your report.
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Old 21.10.2021, 15:51
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Quote:
Originally Posted by Jiaz View Post
The error does not happen within extraction, the files are damaged according to your report.
the files in jd2 are downloaded without error but when I unzip it gives me integrity errors
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  #25  
Old 21.10.2021, 15:53
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Quote:
Originally Posted by savey View Post
the files in jd2 are downloaded without error but when I unzip it gives me integrity errors
Yes, because the files are damaged. Easybytez does not provide hash information to verify file integrity after download.
So either the files are damaged in first place or damaged on your system. You say it happens on all files, so very unlikely all files are damaged server side, so must be something on your setup/system/environment because nothing has changed at all on JDownloader side. It happened out of nowhere and no other similiar reports
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Old 21.10.2021, 16:01
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Quote:
Originally Posted by Jiaz View Post
Yes, because the files are damaged. Easybytez does not provide hash information to verify file integrity after download.
So either the files are damaged in first place or damaged on your system. You say it happens on all files, so very unlikely all files are damaged server side, so must be something on your setup/system/environment because nothing has changed at all on JDownloader side. It happened out of nowhere and no other similiar reports
it happened to me some time ago, I contacted and they told me to increase the memory parameter in the jd2 directory file anyway now I do the tests, even antivirus was giving me problems with some files that did not want to download jd2 but on browers they downloaded, the antivirus was malwarebytes, for the moment antivirus disabled. However now I do some tests with 1-4 connections
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Old 21.10.2021, 16:04
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Quote:
Originally Posted by savey View Post
it happened to me some time ago, I contacted and they told me to increase the memory parameter in the jd2 directory file anyway now I do the tests, even antivirus was giving me problems with some files that did not want to download jd2 but on browers they downloaded, the antivirus was malwarebytes, for the moment antivirus disabled. However now I do some tests with 1-4 connections
log id with extraction from jd2 with extraction error
21.10.21 14.17.02 <--> 21.10.21 14.17.02 jdlog: // 8759825302851 /
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Old 21.10.2021, 16:08
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Okay, thanks! Now it makes more sense! So it was not about download issues but extraction issues?
Quote:
Exception thrown at org.jdownloader.extensions.extraction.multi.Multi.extract(Multi.java:675):
net.sf.sevenzipjbinding.SevenZipException: HRESULT: 0x8007000E (Out of memory). Error extracting 1 item(s)
Can you please create a screenshot of the about dialog? Now it makes sense your comment about memory parameter. I guess your Java runs out of memory because of too many connections and maybe changed settings.

what are your max downloads/max connections? and have you changed
Settings->Advanced Settings-> GeneralSettings.maxbuffersize, is it still 500 ?
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Last edited by Jiaz; 21.10.2021 at 16:11.
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  #29  
Old 21.10.2021, 16:11
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Quote:
Originally Posted by Jiaz View Post
Okay, thanks! Now it makes more sense! So it was not about download issues but extraction issues?

Can you please create a screenshot of the about dialog? Now it makes sense your comment about memory parameter. I guess your Java runs out of memory because of too many connections and maybe changed settings.
sorry I use the translator ita eng I don't understand which screenshot should I take?
Thank you
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  #30  
Old 21.10.2021, 16:12
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About Dialog, see https://support.jdownloader.org/Know...tion-directory
and please see

Quote:
Originally Posted by Jiaz View Post
So it was not about download issues but extraction issues?
what are your max downloads/max connections? and have you changed
Settings->Advanced Settings-> GeneralSettings.maxbuffersize, is it still 500 ?
and how much memory does your system have?
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Old 21.10.2021, 16:22
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Quote:
Originally Posted by Jiaz View Post
About Dialog, see https://support.jdownloader.org/Know...tion-directory
and please see



and how much memory does your system have?
then you have times i had changed the original memory string which i don't remember in -Xmx1g
-Dsun.java2d.d3d = false, in the JDownloader2.vmoptions file, I usually use force start download and start 5 connections, even if I set up a file to download also simultaneously per host, the memory value of the GeneralSettings.maxbuffersize parameter it's always 500 I hope that's enough


memory max 64 gb
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  #32  
Old 21.10.2021, 16:25
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Can you provide a screenshot of this? https://support.jdownloader.org/Know...tion-directory
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  #33  
Old 21.10.2021, 16:32
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there



can I increase the value from 500 to the maximum?
Attached Thumbnails
Immagine 2021-10-21 152623.jpg   Immagine 2021-10-21 152716.jpg  

Last edited by savey; 21.10.2021 at 19:16.
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  #34  
Old 21.10.2021, 16:33
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That's still not what we need.

Go to Help -> About JDownloader --> Post a screenshot of that dialog

-psp-
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Do you have Nero installed?
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  #35  
Old 21.10.2021, 16:34
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Change the -Xmx1g to -Xmx2g and see if that helps
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Old 21.10.2021, 16:34
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Quote:
Originally Posted by savey View Post
there



can I increase the value from 500 to the maximum?
now, leave it to 500 !
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  #37  
Old 21.10.2021, 16:36
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Click image for larger version

Name:	Immagine 2021-10-21 153524.jpg
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  #38  
Old 21.10.2021, 16:38
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Quote:
Originally Posted by Jiaz View Post
Change the -Xmx1g to -Xmx2g and see if that helps
try this and check if it helps.If not, try to install fresh JDownloader with 64bit java, see
https://jdownloader.org/jdownloader2
you can copy your settings by copy over the complete cfg folder from your existing installation
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Old 21.10.2021, 16:47
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Quote:
Originally Posted by Jiaz View Post
try this and check if it helps.If not, try to install fresh JDownloader with 64bit java, see
https://jdownloader.org/jdownloader2
you can copy your settings by copy over the complete cfg folder from your existing installation
I wanted to point out that if I put -Xmx2g jd2 does not start
what do i do i put new installation as you said?
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Old 21.10.2021, 16:51
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Quote:
Originally Posted by savey View Post
I wanted to point out that if I put -Xmx2g jd2 does not start
what do i do i put new installation as you said?
yes, sorry, because you are using 32bit version.
backup the complete cfg folder of your current JDownloader installation, then remove/uninstall it and install JDownloader from here, https://jdownloader.org/jdownloader2
in Java 1.8, 64bit version
and once installed, delete the cfg folder and copy/restore your backup one
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