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  #1  
Old 27.06.2019, 11:18
Remnant Remnant is offline
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Default Cannot backup after JD2 last update

Hi,


i cannot export backup file in JD2 after the last update.


27.06.19 10.48.24 <--> 27.06.19 10.51.57 jdlog://3995086935451/


Thanks.
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  #2  
Old 27.06.2019, 11:55
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Jiaz Jiaz is offline
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No changes on that function and still working fine here and your log doesn't contain any error.
What exactly happens/fails? Screenshots?
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Old 27.06.2019, 12:26
Remnant Remnant is offline
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tried to backup before the update, no .jd2backup file added (restarted JD2 and tried again)

After the update same result.
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Old 28.06.2019, 09:50
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There has been no changes at all to this method since long long time and no .jd2backup file created could also be caused by missing permissions or firewall/av.
Is there any error shown? Can you please do the following. Close JDownloader and delete/clear the logs folder. Start JD and try to create backup and then zip the complete logs folder and send to support@jdownloader.org
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Old 28.06.2019, 13:04
Remnant Remnant is offline
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There is no error message.

Is there a size limit to the .jd2backup files?

There is no issue to create DLC for files.

When trying to create the .jd2backup, the file is present in the folder (no size) when restarting JD2.

If nothing was changed with the update, the size of the backup might be the issue.

Last edited by Remnant; 28.06.2019 at 13:07.
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  #6  
Old 28.06.2019, 14:13
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Jiaz Jiaz is offline
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Nothing has changed in backup and there is no size limit. Did you try a different destination folder for the backup file? can you please provide the logs that I've asked for
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Old 28.06.2019, 22:02
Remnant Remnant is offline
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Tried other destination folder same result.

No error.

Cleared/Deleted all the the logs folder, same result with .jd2backup file.

Sent logs folder in zip to the email adress.
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  #8  
Old 01.07.2019, 12:07
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Thanks. The logs don't contain any error. I would suggest we'll do a teamviewer session and take a look at this together. Just contact us via support@jdownloader.org
must be something specific to your setup/system/installation
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Old 02.07.2019, 12:11
Remnant Remnant is offline
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I'll check any changes that might have caused the issue.

Thanks Jiaz.
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  #10  
Old 02.07.2019, 12:56
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Just remember that we can *quick* take a look at this together via Teamviewer if you like. Just contact us.
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  #11  
Old 09.09.2019, 08:56
Willya Willya is offline
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Hi,
I am having the same problem with File->Backup->Backup all Settings
Not working
It creates the initial jd2backup file with a size of 0 bytes and then removes it after the restart.

JDL2 Build date: Mon Sep 09 01:01:12 CEST 2019
Core # 41237

Log files:
09.09.19 16.55.38 <--> 09.09.19 16.56.45 jdlog://0130386935451/
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  #12  
Old 10.09.2019, 14:53
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Jiaz Jiaz is offline
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Log doesn't contain any errors but zero size and gone file is a sign that JDownloader fails to create the backup.
Does it fail every time when you try to create the backup? tried different directories?
I would recommend we'll take a look at this together via Teamviewer, contact me via support@jdownloader.org
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