JDownloader Community - Appwork GmbH
 

Reply
 
Thread Tools Display Modes
  #1  
Old 01.05.2018, 16:05
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default bbc.co.uk - why doesn't this link work?

As an example, these 2 links download normally:

**External links are only visible to Support Staff****External links are only visible to Support Staff**

**External links are only visible to Support Staff****External links are only visible to Support Staff**

But this one (from the same site) gives me the "Try restarting this link (plugin outdated?)" error.

**External links are only visible to Support Staff****External links are only visible to Support Staff**

Log details: 01.05.18 14.49.39 <--> 01.05.18 14.56.22 jdlog://8796754433151/

I can't figure out why!
Reply With Quote
  #2  
Old 02.05.2018, 10:39
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Try to update ffmpeg,see ffmpeg.zeranoe.com/builds/
and replace the files in tools/Windows/ffmpeg/x64
Looks like the stream has either issues or uses codec stuff that is not yet supported by used (old)ffmpeg version. So please try newer version first
__________________
JD-Dev & Server-Admin
Reply With Quote
  #3  
Old 04.05.2018, 15:58
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

I gave the ffmpeg a try, but still no luck. Very occasionally I do get this error with BBC downloads. I tried the link with FreeRapid Downloader, which was successful but, if all else fails, I can always do a screen grab, which is not quite as good, and I can't do anything else on the PC for the duration of the program.
Reply With Quote
  #4  
Old 04.05.2018, 16:35
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Can you provide new log with updated ffmpeg version?
__________________
JD-Dev & Server-Admin
Reply With Quote
  #5  
Old 04.05.2018, 18:46
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

04.05.18 17.43.42 <--> 04.05.18 17.46.01 jdlog://2928754433151/
Reply With Quote
  #6  
Old 04.05.2018, 19:10
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Log shows that you still use old version, built on Jul 29 2014
You've got to download newer version of ffmpeg and replace existing files
tools/Windows/ffmpeg/x64

Please replace ffmpeg and in case it still fails, create log with new version
__________________
JD-Dev & Server-Admin
Reply With Quote
  #7  
Old 04.05.2018, 21:05
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

OK, I've replaced the files, but still cannot download the link in question.
Here's the latest log:

04.05.18 18.50.35 <--> 04.05.18 20.03.45 jdlog://5048754433151/
Reply With Quote
  #8  
Old 07.05.2018, 14:15
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Log still shows the old ffmpeg version
built on Jul 29 2014 22:10:17
You've got to replace ffmpeg.exe in tools/Windows/ffmpeg/x64 folder of your installation
You can open your JDownloader folder in about dialog JDownloader
__________________
JD-Dev & Server-Admin
Reply With Quote
  #9  
Old 07.05.2018, 23:13
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

This is interesting!

I downloaded the ffmpeg update a few days ago, and replaced the files inside the x64 folder. But I've just noticed that there is an additional ffmpeg file inside the 'bin' folder, whareas my update was outside it.

I then deleted everything in the x64 folder, replaced them with the updated files, and added the BBC link. JD threw up an error that ffmpeg was missing. So I added a second copy of ffmpeg, this time putting it outside of the 'bin' folder as before. Then I added the BBC link once again - and this time it successfully downloaded it. But why are two copies of ffmpeg necessary?
Reply With Quote
  #10  
Old 08.05.2018, 10:44
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Maybe the bin folder was from your extraction of the newer ffmpeg
JDownloader structure has no bin folder, only tools/Windows/ffmpeg/x64 or tools/Windows/ffmpeg/i386. I guess you did extract the same way and creating new files and not overwriting the tools/Windows/ffmpeg/x64/ffmpeg.exe one

Thanks for the feedback!
__________________
JD-Dev & Server-Admin
Reply With Quote
  #11  
Old 08.05.2018, 18:24
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

Sorry, I forgot a say "Thank you" for your time and trouble!
Reply With Quote
  #12  
Old 09.05.2018, 09:13
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

You're welcome. In case you encounter further issues or have questions, please don't hesitate and contact us again
__________________
JD-Dev & Server-Admin
Reply With Quote
  #13  
Old 09.05.2018, 19:16
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

Since you ask, one site that used to work in JD was itv.com. But they seem to have thwarted your efforts of late. Any info on this one?
Reply With Quote
  #14  
Old 09.05.2018, 19:18
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Site seems to require account to view.
Can you send logins to support@jdownloader.org then I can check. We have public holiday in germany tomorrow, so don't expect an answer before friday
__________________
JD-Dev & Server-Admin
Reply With Quote
  #15  
Old 11.05.2018, 00:18
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

Something strange is going on regarding my original query. Links were working fine yesterday. Today, although the links download alright, the resulting videos suffer from intermittent freezing and pixelation etc.

Here are two example links:

**External links are only visible to Support Staff****External links are only visible to Support Staff**

**External links are only visible to Support Staff****External links are only visible to Support Staff**
Reply With Quote
  #16  
Old 11.05.2018, 11:10
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

@waterspout: please provide logs from the download. Please enable debug mode first. Enable Settings-Advanced Settings-Log.debugmodeenabled and restart JDownloader
Then download again and provide the log.
__________________
JD-Dev & Server-Admin
Reply With Quote
  #17  
Old 11.05.2018, 17:52
waterspout waterspout is offline
Vacuum Cleaner
 
Join Date: Apr 2017
Posts: 18
Default

Sorry - I'm always forgetting!

11.05.18 15.41.42 <--> 11.05.18 16.51.59 jdlog://2181854433151/
Reply With Quote
  #18  
Old 11.05.2018, 17:56
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Thanks for the log. It gives a hint about the issue, will work on it on monday
__________________
JD-Dev & Server-Admin
Reply With Quote
  #19  
Old 16.05.2018, 11:37
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

There are strange network issues. I've added more debug and also added some workaround. Please try again after next core update. I saw same error for different user/site, so very likely to be caused by issues on Amazon S3 (there the stream is stored)
__________________
JD-Dev & Server-Admin

Last edited by Jiaz; 16.05.2018 at 12:21.
Reply With Quote
  #20  
Old 16.05.2018, 13:15
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 72,768
Default

Found the underlying issue and will be fixed with next update
__________________
JD-Dev & Server-Admin
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +2. The time now is 23:46.
Provided By AppWork GmbH | Privacy | Imprint
Parts of the Design are used from Kirsch designed by Andrew & Austin
Powered by vBulletin® Version 3.8.10 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.