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  #1  
Old 06.09.2021, 16:35
beronz beronz is offline
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Join Date: Jun 2019
Posts: 50
Default [NOT a JD bug] JD shows incorrect cocoleech.com login error

Hi JD Team
i'm using cocoleech premium and since yesterday i'm having a problem with jd accepting username\password of my cocoleech premium account



i've already tried to delete\insert the account again, i've alreeady tried to change cocoleech passowrd but the error, after the account is recognized correctly as premium, it displays again the username\pw error
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  #2  
Old 06.09.2021, 16:47
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hi,
their API seems to be working just fine here.
I was able to add my free ocoleech.com test account just fine.
Please verify your login credentials again and send them to support@jdownloader.org if you can#t make it work.

-psp-
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Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #3  
Old 06.09.2021, 16:59
Jiaz's Avatar
Jiaz Jiaz is offline
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Location: Germany
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Either you send us username/password to support@jdownloader.org
or you create a debug log. Enable Settings->Advanced Settings->Log.debugmodeenabled
and restart JDownloader. Now remove/add the account again and then create log, see https://support.jdownloader.org/Know...d-session-logs
and post logID here
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  #4  
Old 06.09.2021, 19:36
beronz beronz is offline
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Here's the log

06.09.21 19.35.35 <--> 06.09.21 19.37.06 jdlog://8057825302851/
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  #5  
Old 06.09.2021, 19:53
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hi,
indeeed your account is fine but their download API returns the following wrong errorcode:
Code:
{"status":"100","message":"Incorrect log-in or password."}
Last time we changed this plugin was 2020-05-08 so this issue is definitely not caused by changes on our side!

Please contact the cocoleech.com support and ask them to fix login via this following call:
Code:
members.cocoleech.com/auth/api?username=xxx&password=xxx&link=xxx
I've additionally also contacted their support.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #6  
Old 06.09.2021, 20:02
beronz beronz is offline
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Join Date: Jun 2019
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Thanks as always for the quick response, i'm contacting them right now
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  #7  
Old 06.09.2021, 20:03
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Location: Deutschland
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I've contacted them too though I'm unsure whether or not the mail I have is still their current one.
I'll mark this thread as "Declined" as the issue is not JD related but I may also set it to "Solved" in case they fix it.
Please let me know once they've answered your request.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #8  
Old 06.09.2021, 21:09
beronz beronz is offline
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Join Date: Jun 2019
Posts: 50
Default

Quote:
Originally Posted by pspzockerscene View Post
I've contacted them too though I'm unsure whether or not the mail I have is still their current one.
I'll mark this thread as "Declined" as the issue is not JD related but I may also set it to "Solved" in case they fix it.
Please let me know once they've answered your request.

-psp-

The mail i have is info@cocoleech.com
I've already contacted them through the member page and i'll update this thread as soon as they'll answer my request
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  #9  
Old 07.09.2021, 12:19
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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They've answered my E-Mail and told me they've fixed the bug.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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  #10  
Old 07.09.2021, 14:11
beronz beronz is offline
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Join Date: Jun 2019
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Quote:
Originally Posted by pspzockerscene View Post
They've answered my E-Mail and told me they've fixed the bug.

-psp-
I can confirm the bug is fully resolved.
Thanks again for your support
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  #11  
Old 07.09.2021, 14:18
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 71,117
Default

Thanks for your feedback.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
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