I have to say that JDownloader is THE WORST download manager I have ever used. On Mac and Windows it always runs into issues, heres an example of what I mean.

I just checked a list of links at megaupload, they are all up and running. My premium account details are input into JDownloader, but after copying the links into it, first off it cant check them, says unavailable. Secondly it cant download them leaving me to have to use my browser to do it.

Why does this software have so many stupid issues, it does exactly the same thing when I use my hotfile account and rapidshare account. Cant connect to download the file but yet I can download from my browser.

It also appears to download files at much slower kbps than other methods too.

Is this just buggy crappy software or does anyone think there may be a setup problem, I have installed lots of times, run on various computers including my mac and also from different internet connections, i.e my home, a friends house and at work.:outch::outch:

[pspzockerscene]

Thanks for telling us about our "crappy" software.

1.If JD declares links as offline please post them here so we can check that.
2.If the links aren't offline but JD displays them as offline it might be a firewall problem.

GreeZ pspzockerscene

Abstractrobbie, given the shear amount of people that are using Jdownloader successfully, it's likely the problem is 100% on your end.

You can help yoruself out by telling us:
Did you download jdownloader from jdownloader.org or someplace else?
The fact that you have had problems on both Windows and a Mac is strange.
Where these REAL machines or virtualized?
If REAL, what are the specs of the machines?
What version of Java did you install?
What version of Jdownloader did you install?
What is your connection speed?
What is your max connections, download, and speed set to?
Do you have any anti-virus/firewall software installed?
Are your copies of Windows and Mac OS legit versions or bundled/slipstreamed versions downloaded from the web? (Sounds strange but I just fixed a friends PC, and 100% of all problems were fixed with a retail install)
As odd as it may sound, are you having any other issues with your PC/MAC, strange things, other programs that don't run right?

Help us to help you and you'll see Jdownloader is by FAR the best downloader out there.

RockinJD

[drbits]

We give a 100% money back guarantee that JDownloader is the best download program available for Windows or OS-X.

(that is 100% of our price)

Later Edit: Looking at the quantity and quality of the responses, I would say that JD is one of the best supported Open Source products.

Originally Posted by abstractrobbie

I have to say that JDownloader is THE WORST download manager I have ever used.

Please, give names of programs that download better from file hosts. If you would be so kind, also give some well-founded reasons. Thanks.

[Think3r]

Read our rules and the Self Help Index.
Moved to: General Bugreport.
Greetz

[tony2long]

I don't think it's a bug.

Yea, maybe DrBits could start a new section called "OE or IBTK" and move obvious posts like there, as this isn't a bug

RockinJD

[drbits]

Sorry RockinJD, I don't understand the abbreviations you are using.

The real problem is even if I started a new thread for some common problem that is not a bug, it would be hard to get people to use it :(

OE: Operator Error
IBTK: Idiot behind the keyboard

Posts like the one above with no usefull information, is either a clueless user, or a TROLL, either way, they don't belong in General discussion, or Bug reports, but someplace else Like the recycle bin.

RockinJD

On the converse, I want to THANK the entire JD dev team for helping me to sleep soundly every night, knowing that you are looking-out for my downloading needs...Cheers to you all

[drbits]

@ RockinJD,

We are a little more tolerant of accidental spam on this site than many others (the managers want the this to be a friendly discussion board). I think Tony honestly believes his message helps.

@ Tony2Long,
Please take this as a lesson, not a criticism. Every one of us is still learning.

If it is not a bug, how do you know? What is it? What can abstractrobbie do about it? Is there a way we can make it easier for users to avoid the problem?

Answers to any of those questions would be helpful.

Your answer is not very useful. It is also wrong. By the definition used by Software Analysts, anything that confuses users is a bug.

For instance, if this is the firewall problem, then JDownloader should have popped up a window explaining the problem. The prerequisites to using the program (shown during installation) should mention the firewall settings. We do not have a prerequisites display during installation. Further (already a bug report ticket), JD should have a test mode that tests for prerequisites, returns approximate download speed (and offers to tune the settings) and so on.

@ sharingcaring,
Thank you. However, this is a thread for a specific bug report and so your message would be more appropriate in a Thank You thread in the General Discussion forum.

I am not sure what you mean by "On the converse". Pspzockerscene is the only one of those in this thread who is on the dev team. Think3r and I are support specialists. All registered users are invited to help other users in the forum and we appreciate the help.

If you were referring to the initial message, then I can understand what you were saying. We have taken umbrage at the remarks, but many of us have tried to address the user's problems and ignore the insults (we do that here).

I will pass on your sentiments to the team.

Happy Downloading,
drbits

Very good post, drbits. I think the word tolerance is very well chosen. We shouldn't shoot everybody who has difficulties expressing her/himself.

We can't decide whether abstractrobbie is a troll or a complete computer novice. The fact that abstractrobbie is no longer participating in this thread might be explained as shame.

[tony2long]

Originally Posted by drbits

@ Tony2Long,
Please take this as a lesson, not a criticism. Every one of us is still learning.

If it is not a bug, how do you know? What is it? What can abstractrobbie do about it? Is there a way we can make it easier for users to avoid the problem?

Answers to any of those questions would be helpful.

Your answer is not very useful. It is also wrong. By the definition used by Software Analysts, anything that confuses users is a bug.

For instance, if this is the firewall problem, then JDownloader should have popped up a window explaining the problem. The prerequisites to using the program (shown during installation) should mention the firewall settings. We do not have a prerequisites display during installation. Further (already a bug report ticket), JD should have a test mode that tests for prerequisites, returns approximate download speed (and offers to tune the settings) and so on.

DrBits,
abstractrobbie did not start his thread in this sub forum.

I might be wrong, but I have my own definition, a problem is either user error or program error. User error is not a bug. Missing features are not bugs. Program error is a bug.

My post (#7) is not an answer, it's an opinion. I am sorry if my simple opinion triggers something unwanted.

Your Self Help Index thread which mainly contains Solving Problems is posted in General Discussion sub forum, so it must be OK to post uncertain problem there, isn't it?
:unsure:

sorry OP but i have been using Jdownloader since the day it was released and have never had any of the problems your dealing with .. this is by far the best download manager i've tried.. no one is forcing you to use it tho , try Mipony , if you like a 1000 ads, shitty interface, half the number the hosters , it is faster to load tho ..

keep up the great work teamJD .. waiting on the new version , any eta ? :]

EDIT by Think3r: I'm sure it's not faster in downloading, you can only download as fast as your digital subscriber line (DSL) provides.
The next stable is planned to be released within the next months (very spongy, I know).
Anyway, thanks for the feedback.

Thanks DrBits, I understand. I'm just a little skeptical of someones 1st post that is vague, and not specific about any problem, then no follow up to answer any questions to try to find out "what is wrong with the crap software". Especially when having the same bad experience with 2 different OS's.

I'm just an avid user of JD, and try to help the people I can. I certainly don't have the patience to deal with people that obviously posses the ability to articulate the problem but refuses to, and then after someone (me) takes the time to coax more information out of them, to try to assist them.

Also remember, no software package is idiot proof. No software package is bug free. Additionally trying to use a software package inherently complex (E.G. trying to auto-download links with non premium accounts, captcha recognition, reconnect etc), one would expect a small learning curve, and some expectation that the end user take a few minutes to read the directions, follow some of the tutorials, videos, self help guides etc. Zero effort input, Zero results output.

My opinion is worth exactly what people pay for it.

RockinJD

[drbits]

It seems like forever since this thread started, but it is only 3 days. I will lock the thread and "Warn" abstractrobbie, if abstractrobbie does not answer within a week.

In the meantime, I share everyone's frustration. There is nothing we can do until the thread starter follows the basic rules. There is no sense trying to help this benighted person without more information.

@ tony,
Of course it is OK to put any JD related questions in the General Discussion forum. However, I think Think3r decided there would be better help available in this forum.

Do you see why post #7 is not helpful, but explaining your opinion in #14 is different? Also, I include a program caused confusion in program bugs. For example, the JD HTaccess settings page is nearly useless in Windows.

@ Think3r,
JD is faster than many of the download programs. JD tries to optimize for each host and has other features that make it a very fast downloading program. More details in PM if you want them.

@ RockinJD,
Your opinion is worth more than people pay for it. It is an educated opinion. You give people good advice.

EDIT by Think3r: With "it" in my first sentence I meant the other download manager, not the JD. I know that JD is faster than most of the other download managers.

Originally Posted by drbits

IAlso, I include a program caused confusion in program bugs. For example, the JD HTaccess settings page is nearly useless in Windows.

I don't understand this. Please, explain these two sentences.

Originally Posted by drbits

@ Think3r,
JD is faster than many of the download programs. JD tries to optimize for each host and has other features that make it a very fast downloading program. More details in PM if you want them.

Is it because jD sometimes uses APIs? jD is open source. Why is this a secret?