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  #1  
Old 07.11.2022, 21:40
superdoc superdoc is offline
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Default [NOT a JDownloader bug] cooldebrid.com | too many login captchas

good afternoon (for me in Argentina): the plugin does not recognize my premium account on cooldebrid.com.
I send you the record.

07.11.22 15.13.10 <--> 07.11.22 16.31.39 jdlog://9590311370661/
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  #2  
Old 08.11.2022, 11:39
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pspzockerscene pspzockerscene is offline
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Hi,
according to your log you've skipped the login captcha.
You need to enter the login captcha (same as in browser) otherwise you will not be able to add your cooldebrid.com account to JDownloader...
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #3  
Old 19.11.2022, 08:31
superdoc superdoc is offline
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Default 32 / 5.000 Resultados de traducción More problems with cooldebrid.com

Good night (for me in Argentina). I would like to know if it is a matter of cooldebrid.com or jdownloader having to enter a captcha every 2 or 3 hours for the cooldebrid.com account to remain enabled. Thank you very much in advance for your estimate.
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  #4  
Old 21.11.2022, 18:40
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pspzockerscene pspzockerscene is offline
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Most likely your login cookies did expire.
Check if you were also logged out in your browser from cooldebrid.com.

If you want us to investigate this further, please provide a debug log that shows this happening:

Please post your log-ID here | bitte poste deine Log-ID hier.

-psp-
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #5  
Old 22.11.2022, 22:36
superdoc superdoc is offline
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Join Date: Sep 2022
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Good afternoon: In response to your question, the browser remains logged in at cooldebrid.com.
I send you 2 last records with the aforementioned failures.

22.11.22 07.39.08 <--> 22.11.22 17.28.31 jdlog://1531311370661/
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  #6  
Old 23.11.2022, 14:44
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pspzockerscene pspzockerscene is offline
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I so see this 3 times in your log but according to the log, cooldebrid.com did not accept the stored cookies so a full login was needed.

I will check it with my own test account but it doesn't look as if it is possible to have an influence on that.
Please also contact the cooldebrid.com support about this.
I left a message in an old support ticket but it would be better to have a support email address of them.
Do you have one?
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #7  
Old 24.11.2022, 00:33
superdoc superdoc is offline
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I already left a message on a support ticket, but I can't find an email to send that same message to.
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  #8  
Old 24.11.2022, 00:35
superdoc superdoc is offline
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Sorry, copy and paste the message in my language and not the English translation, here is the correct one. I already left a message on a support ticket, but I can't find an email to send that same message to.
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  #9  
Old 24.11.2022, 13:42
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Jiaz Jiaz is offline
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@superdoc: Nothing to be sorry for. To me it looks like either the session/cookie expires OR your JDownloader has a different IP/maybe reconnect while in your browser you are using a proxy/vpn?
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  #10  
Old 24.11.2022, 21:43
superdoc superdoc is offline
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Join Date: Sep 2022
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Good afternoon and thank you in advance for your attention: my connection is direct from my provider's modem/router, no proxy or vpn.
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  #11  
Old 25.11.2022, 13:33
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pspzockerscene pspzockerscene is offline
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Join Date: Mar 2009
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Soo I just finished with my experiments:
- Changing the IP does not invalidate cooldebrid sessions
- Both of my sessions from two days ago (JD + Browser) got invalidate (= captcha needed) by now without changing my IP

Conclusion:
- The behavior is not a JDownloader bug as it is the same in browser and JD
- While I would not call it a bug I can understand that it is annoying to the user and I suggest contacting the cooldebrid support, linking them to this thread and telling them to change their session validity to multiple days and reset that each time an existing session is used. This way accounts in JD would last forever without needing captchas as JD checks accounts every 30 minutes by default.

Also I contacted the cooldebrid support too by writing a message in an older JDownloader ticket on their website but so far I did not get any response.
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist

Last edited by pspzockerscene; 25.11.2022 at 13:34. Reason: Highlighted that this problem is not a JDownloader bug
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  #12  
Old 25.11.2022, 23:44
superdoc superdoc is offline
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I've been doing a humble search for media where to contact cooldebrid.com, I found something on instagram, facebook and various others. In all of them, I sent the same message asking for a technical support email, if I get lucky I'll share it here. Thank you very much for your time and dedication.
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  #13  
Old 30.11.2022, 16:46
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Jiaz Jiaz is offline
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@superdoc: thanks for keeping us up2date
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