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  #1  
Old 22.01.2021, 09:12
loner0102 loner0102 is offline
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Default Captcha plugin not clicking checkbox

This has been working fine for me for years, but a few weeks ago, JDownloader stopped being able to click the checkbox in the Captcha once it's opened it in Chrome. The browser plugin seems fine, the captcha opens correctly, I can even see the mouse flicker and a random bit of text on the page gets selected, but not the checkbox. If I click it manually it's all good, the browser closes and JDownloader can download.

Any way to debug this?
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  #2  
Old 22.01.2021, 13:32
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hi,
please add more information e.g.:
- Which browser are you using
- Which OS are you using
- Which kind of captcha did you get (see types listed in the help article below)

Additionally, please go through this toubleshoooting guide (e.g. try with another browser).

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #3  
Old 22.01.2021, 16:38
Spacerat Spacerat is offline
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Hier auch.
Chrome Version 87.0.4280.141 (Offizieller Build) (64-Bit)
Win 10 pro
reCaptcha v2
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  #4  
Old 22.01.2021, 18:41
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hi,
das Problem ist nun bekannt und es wird an einer Lösung gearbeitet.
Jetzt ist aber erstmal Wochenende -> Nicht mit einer Lösungen und neuen Antworten bis mitte/ende nächster Woche rechnen!

Grüße, psp
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #5  
Old 22.01.2021, 22:25
loner0102 loner0102 is offline
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My specs are:
Chrome 87.0.4280.141 (Official Build) (64-bit)
Windows 10 Pro v20H2
reCaptcha v2

From translating the above I assume this is a known issue then?
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  #6  
Old 25.01.2021, 15:55
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pspzockerscene pspzockerscene is offline
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Yap it is known now and it is being worked on ...
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #7  
Old 09.02.2021, 00:26
Spacerat Spacerat is offline
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Schon 2 Wochenenden rum. Wollte nur mal nachhaken. Chrome hatte mittlerweile ein Update,Fehler ist noch da.
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  #8  
Old 09.02.2021, 14:36
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pspzockerscene pspzockerscene is offline
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Leider konnten nur sehr wenige User den Fehler zuverlässig nachstellen.
(Bei mir funktioniert es z.B. in 100% der Fälle zuverlässig.)

Bitte melde dich nochmals per support@jdownloader.org bei uns (verlinke auch diesen Thread).

Grüße, psp
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #9  
Old 15.02.2021, 10:06
loner0102 loner0102 is offline
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Still doesn't work for me. Is there any debugging I can provide?

Does the plugin take into account UI scaling? I'm on a high res display so have Windows UI scaling set to 150%

Last edited by loner0102; 15.02.2021 at 10:09.
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  #10  
Old 15.02.2021, 15:18
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Please contact us again via support@jdownloader.org.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #11  
Old 17.02.2021, 01:16
dabrown dabrown is offline
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Join Date: Jun 2015
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Perhaps related (but on Firefox):

I have my system setup so that it opens the tab in the background (doesn't change focus to the browser). IF I focus the browser (on the captcha tab) before it finished loading, it WILL auto-check the checkbox. If I let it load completely in the background before I focus the tab, it never auto-checks the checkbox.

I cannot change the setting to force focus, because that causes the tab to fail to load properly on ul.to (uploaded) due to a timing issue (it throws a "cannot connect to recaptcha" error, which doesn't happen if it loads in the background), plus one thing I absolutely despise is having the focus ripped away from whatever I'm doing.
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  #12  
Old 17.02.2021, 14:18
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Location: Deutschland
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@dabrown
Please also contact us via E-Mail!

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #13  
Old 19.02.2021, 16:04
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Join Date: Mar 2009
Location: Deutschland
Posts: 59,235
Default

To everyone who has reported this issue:
Are you using Windows and did you set the scale factor to a value over 100%?
I'm talking about Windows Settings -> Display -> Scale and layout

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #14  
Old 19.02.2021, 21:29
dabrown dabrown is offline
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Join Date: Jun 2015
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Default

Quote:
Originally Posted by pspzockerscene View Post
To everyone who has reported this issue:
Are you using Windows and did you set the scale factor to a value over 100%?
I'm talking about Windows Settings -> Display -> Scale and layout

-psp-
No.
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  #15  
Old 22.02.2021, 14:40
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Join Date: Mar 2009
Location: Deutschland
Posts: 59,235
Default

In case you haven't already contacted us again via E-Mail, please do this and ask for a Teamviewer session.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #16  
Old 25.08.2021, 07:23
tbeaux tbeaux is offline
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Default any fix

is there any fix for this yet other than putting scale and layout back to 100%? mines at 125%.
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  #17  
Old 25.08.2021, 11:38
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Jiaz Jiaz is offline
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@tbeaux: I'm sorry but not in near future because the underlying issue *sits* deeper. The scaling factor also influences the *please click xy* in Java as well the *please create screenshot from region xy*.
This needs more time because there are os scaling, browser scaling/zoom and the java coordinates issue involved.
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  #18  
Old 26.08.2021, 09:46
DAC324 DAC324 is offline
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Default uBlock?

Hello all,

just wondering: If you have uBlock Origin and uMatrix installed in Chrome - how do I configure exceptions for these two so that the captcha can be displayed?

Currently, I only get the Skip and Cancel buttons but the captcha isn't displayed at all. As this sometimes also happens on other web pages and uBlock and uMatrix have then to be switched off or disabled for the captchas to work, I assume that this is the same situation here.

Are you aware of any exceptions / rules that can be set up in uBlock Origin and uMatrix so that I do not have to turn them off entirely while jDownloader is running?

Last edited by DAC324; 26.08.2021 at 16:02.
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  #19  
Old 26.08.2021, 13:26
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Jiaz Jiaz is offline
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@DAC324: can't tell for sure but it's important to allow google on those sites as well as javascript
also maybe localhost must be allowed/whitelisted for the initial page
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