JDownloader Community - Appwork GmbH
 

Notices

Reply
 
Thread Tools Display Modes
  #1  
Old 17.12.2014, 02:51
dcougar dcougar is offline
JD Alpha
 
Join Date: Jun 2011
Posts: 23
Default datafile.com do not recognize premium accounts

Hi Friends,

After latest jd update, datafile.com does not recognize my premium account anymore.

Anyone else having this problem? Thanks.
Reply With Quote
  #2  
Old 17.12.2014, 03:02
dcougar dcougar is offline
JD Alpha
 
Join Date: Jun 2011
Posts: 23
Default

logs had been sent out. please check PM. thanks.
Reply With Quote
  #3  
Old 17.12.2014, 05:01
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 70,922
Default

I answered.
Please don't do double posts, see forum rules...

GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
Reply With Quote
  #4  
Old 17.12.2014, 10:09
dcougar dcougar is offline
JD Alpha
 
Join Date: Jun 2011
Posts: 23
Default

Hi psp, thanks. i used jd2 but also same problem unfortunately. sorry but I do not understand what you meant by double post because I only you pm you the error logs but not posting this double. Thanks.
Reply With Quote
  #5  
Old 17.12.2014, 10:17
dcougar dcougar is offline
JD Alpha
 
Join Date: Jun 2011
Posts: 23
Default

jd2 logs

17.12.14 16.09.51to17.12.14 16.15.11 jdlog://1368283568141/
Reply With Quote
  #6  
Old 17.12.2014, 20:42
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 70,922
Default

Try again - does it work now?

GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
Reply With Quote
  #7  
Old 17.12.2014, 21:40
KOF Hitomi 44
Guest
 
Posts: n/a
Default

Hi Psp...i have the same problem (fatal error)...i try right now but no work yet!..
Reply With Quote
  #8  
Old 17.12.2014, 22:13
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 70,922
Default

Log and more information (JD version, Java version) please!

GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
Reply With Quote
  #9  
Old 18.12.2014, 10:31
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

Hmm wasn't working for me this morning, however I've just found out I was running version 7 something of Java. Upgrading to version 8 and restarting Jdownloader and it seems to be working.
Reply With Quote
  #10  
Old 29.12.2014, 15:28
ranger
Guest
 
Posts: n/a
Exclamation datafile premium check problem

hi

since more than 1 week there is a big problem with datafile premium, in the account management, JD2 can't check if premium is valid and datafile premium account dont work.
can you fix plz the datafile premium account check

thx
Reply With Quote
  #11  
Old 29.12.2014, 19:28
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 70,922
Default

Log missing.

GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
Reply With Quote
  #12  
Old 29.12.2014, 20:04
ranger
Guest
 
Posts: n/a
Default

29.12.14 15.20.02to29.12.14 18.55.11 jdlog://8093583568141/

just post the log id hope you received it

Last edited by tony2long; 30.12.2014 at 03:44. Reason: Merge posts, please use edit.
Reply With Quote
  #13  
Old 31.12.2014, 00:11
DeathStalker DeathStalker is offline
Linkgrabbing Monster
 
Join Date: Apr 2012
Posts: 88
Default

Same problem that I've posted about with the last couple of updates.
Reply With Quote
  #14  
Old 31.12.2014, 04:33
tony2long's Avatar
tony2long tony2long is offline
English Supporter
 
Join Date: Jun 2009
Posts: 6,507
Default

@ranger
I think you can login now, API was not responding, it's OK now.
__________________
FAQ: How to upload a Log
Reply With Quote
  #15  
Old 01.01.2015, 14:41
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

I've had the obsolete plugin once, but mostly get a message stating cannot check account in account manager. Removing and re-adding the account will usually get it to work for a while.

This started after they resolved a dos attack around Christmas.

01.01.15 08.17.17to01.01.15 09.44.19 jdlog://5159583568141/
Reply With Quote
  #16  
Old 01.01.2015, 18:49
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 70,922
Default

Hm your problem might be related to this:
http://board.jdownloader.org/showthr...datafile...but I can see a lot of socket/connection issues in your log.
Make sure that nothing (AV/FW) blocks Java.

GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
Reply With Quote
  #17  
Old 02.01.2015, 10:30
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

Just using MS Essentials for virus and Windows Firewall, there were a couple of Java entries blocked in the firewall, although a lot more that weren't.

Unblocked the blocked two and this is the first time in days that it's been able to log straight in to my datafile account on startup.

See how it goes during the rest of the day, but you may have resolved my problem.
Reply With Quote
  #18  
Old 02.01.2015, 10:35
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

Looks like I spoke too soon in the other thread:

http://board.jdownloader.org/showthread.php?t=61351

Soon a I posted that it's back to can't check account.

Today's log with nothing blocked in AV or firewall.

02.01.15 08.26.48to02.01.15 08.31.44 jdlog://1921683568141

For what it's worth I have no issues with Rapidgator or Keep2Share.

Last edited by Malpholio; 02.01.2015 at 10:42. Reason: Adding info
Reply With Quote
  #19  
Old 02.01.2015, 11:02
tony2long's Avatar
tony2long tony2long is offline
English Supporter
 
Join Date: Jun 2009
Posts: 6,507
Default

Why do you keep posting in the wrong thread?
Their API server for login is not always responding, please report to their support.
__________________
FAQ: How to upload a Log
Reply With Quote
  #20  
Old 02.01.2015, 12:37
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

Quote:
Originally Posted by tony2long View Post
Why do you keep posting in the wrong thread?
Their API server for login is not always responding, please report to their support.
Ok ignore me I could have sworn I clicked reply in the other thread. However I was responding to support in this thread who have suggested this is linked to another issue already reported and who gave me suggestions for a solution to my issue in this thread.

Last edited by Malpholio; 02.01.2015 at 12:40.
Reply With Quote
  #21  
Old 02.01.2015, 12:54
tony2long's Avatar
tony2long tony2long is offline
English Supporter
 
Join Date: Jun 2009
Posts: 6,507
Default

Your issue is premium account check issue, so this is the correct thread (I moved your posts here).

So do you still have any questions about account check issue?

Edit: Please try display any datafile.com page in browser, then check account in JD / start download.
__________________
FAQ: How to upload a Log

Last edited by tony2long; 02.01.2015 at 13:05.
Reply With Quote
  #22  
Old 02.01.2015, 13:12
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

Ahh you're moving them explains that at least

It has been failing throughout this morning, but at this point it's behaving ok, even removing and re-adding the account can't force the issue. Next time it fails I'll try as you suggest.
Reply With Quote
  #23  
Old 02.01.2015, 14:32
Malpholio Malpholio is offline
JD Fan
 
Join Date: May 2014
Posts: 71
Default

Ok it did it again, so I opened up datafile in the browser and then removed and readded it in JD and it logged in ok.

Had to remove and readd as it was temporarily disabled for 5 mins.

Not sure what that shows though?
Reply With Quote
  #24  
Old 02.01.2015, 15:02
tony2long's Avatar
tony2long tony2long is offline
English Supporter
 
Join Date: Jun 2009
Posts: 6,507
Default

It seems that they implement anti-DDoS protection so that without opening a page properly in browser, no other access is allowed.

The root cause is the same as reported in this ticket:

Last edited by tony2long; 02.01.2015 at 15:52.
Reply With Quote
  #25  
Old 12.01.2015, 12:42
tony2long's Avatar
tony2long tony2long is offline
English Supporter
 
Join Date: Jun 2009
Posts: 6,507
Default

Anti-DDoS protection is off now, premium check and download work.
__________________
FAQ: How to upload a Log
Reply With Quote
  #26  
Old 12.01.2015, 23:16
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 70,922
Default

Who said that its off now?
The datafile support?
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +2. The time now is 20:43.
Provided By AppWork GmbH | Privacy | Imprint
Parts of the Design are used from Kirsch designed by Andrew & Austin
Powered by vBulletin® Version 3.8.10 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.