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  #1  
Old 16.08.2020, 15:09
gleniu gleniu is offline
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Default Can't download non-public videos from Facebook

Hello,
I tried hard to find a thread with that issue, but I didn't find anything. I'm sorry if that was reported before.

Summary: Can't download non-public videos from Facebook.
Description: I can't download any non-public video from Facebook. I'm logged in to my FB account in JDownloader and the account is enabled. The link grabber detects the video just fine, but JD fails to download the video (error: can't find the file). Public videos download fine. Here is the log: 16.08.20 13.58.12 <--> 16.08.20 14.00.51 jdlog://0299125302851/
Steps to reproduce:
1. Login to your Facebook account in JD Facebook plugin. Make sure that the account is enabled.
2. Go to your Facebook through a browser. Find any non-public video that you can play through your browser - I used a video from a private group that I'm a member of.
3. Right click the video, click "Show video URL" and copy that URL to clipboard.
4. JD2 link grabber should show that it found a file and that the file is available.
5. Proceed to download the file in JD.
Expected result: The private video should download, using provided Facebook account credentials.
Actual result: JDownloader shows a download error - file not found.
Platform: Windows 10 x64
JDownloader2 compilation date: Sat Aug 15 10:02:41 CEST 2020.

Any help on that one would be appreciated.

Best regards,
Tomasz
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  #2  
Old 17.08.2020, 14:58
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hm according to your log there might be a login/cookie issue.
... but without the ability to test with such a private video, I won't be able to help you.

Here are your options:
1. Send me your Facebook login credentials via PN.
or
2. Send me a private FB video which either only I can view or which can in general only be viewed when logged-IN.

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #3  
Old 19.08.2020, 15:56
gleniu gleniu is offline
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Thank you for your reply. I sent you a PM.
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  #4  
Old 20.08.2020, 16:45
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pspzockerscene pspzockerscene is offline
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Hm that was a really strange case ... Facebook is a mess!
Found it after 40 Minutes of analyzing ...

Wartest du auf einen angekündigten Bugfix oder ein neues Feature?
Updates werden nicht immer sofort bereitgestellt!
Bitte lies unser Update FAQ! | Please read our Update FAQ!

---
Are you waiting for recently announced changes to get released?
Updates to not necessarily get released immediately!
Bitte lies unser Update FAQ! | Please read our Update FAQ!


-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #5  
Old 20.08.2020, 18:42
gleniu gleniu is offline
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I can confirm it works OK now. Thank you for a quick fix!
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  #6  
Old 21.08.2020, 15:09
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Thanks for your feedback

-psp-
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #7  
Old 16.11.2020, 19:02
rozzer rozzer is offline
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I have the same problem, could you tell me how you solved it?

Thanks in advance
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  #8  
Old 16.11.2020, 19:17
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Quote:
Originally Posted by rozzer View Post
I have the same problem, could you tell me how you solved it?
He won't be able to tell you and I had to change the code if our plugin to make this work.
First of all:
If an account is rquired to watch it, you will have to add your Facebook account to JD first - without doing this, it cannot work!

Here are your options:
- Send me the link to that video and make sure that I'm able to access it so I can try to update our plugin so it can handle that
OR:
- Send me the link to the video and your Facebook login credentials so I can try to update our plugin so it can handle that
OR:
- Try to download the video using this method

-psp-
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #9  
Old 17.11.2020, 13:52
rozzer rozzer is offline
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Thanks for your promptly reply.
I added my facebook account to Jd vis the "export cookie method" indicated by the JD support page. The account says verified and unlimited. The problem is as the one that gleniu had, onece i copy the link to the PRIVATE video, JD says "file not found"

Vidieodownload helper doesn't seems to detect the video.

I will send you the link and credentials via PM but take into account that this is only one of the videos that I want to download from the same PRIVATE GROUP.

THANKS IN ADVANCE
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  #10  
Old 17.11.2020, 14:02
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Jiaz Jiaz is offline
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@rozzer: thanks, he will check as soon as he can
Maybe you can also provide a log, see https://support.jdownloader.org/Know...d-session-logs
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  #11  
Old 17.11.2020, 20:54
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pspzockerscene pspzockerscene is offline
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@rozzer
Without log and/or example URLs or access to that video I will not be able to help with this ...

-psp-
EDIT

Thanks for the URL and login credentials.


I've looked into it and I wasn't able to find any stream version that had video + audio alltogether meaning in theory we could download video- or audio only but not both in this case.
Sorry.
Other videos, especially public ones, may still work just fine.
__________________
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist

Last edited by pspzockerscene; 17.11.2020 at 22:11.
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  #12  
Old 17.11.2020, 22:12
rozzer rozzer is offline
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I sent you the details via PM. I see you have already logged into my fb account. ¿do you need the logs still?
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  #13  
Old 17.11.2020, 22:14
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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No I don't need any logs.
Please read my abve post - I've just edited it.
Here is a ticket:


Please do not expect a bugfix for this in the near future!

-psp-
__________________
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JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #14  
Old 17.11.2020, 22:19
rozzer rozzer is offline
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Thanks for your help.... It´s a bummer! hate FB
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  #15  
Old 17.11.2020, 22:30
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Their html code contains the .mp4 streams for video- and audio.
You should be able to download those, maybe even using JD.
You then need to manually merge audio & video into one file.
I don't see any other possibility at this moment ...

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #16  
Old 21.12.2020, 01:05
MoltresRider MoltresRider is offline
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I am having the same issue. Cannot download video from a group. I followed ALL instructions in this thread and AM logged in with the Facebook plugin but still says "file not found" despite originally saying that it was online.

Build date: Fri Dec 11 19:03:44 CET 2020


What now?

Last edited by MoltresRider; 21.12.2020 at 01:07.
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  #17  
Old 21.12.2020, 01:18
MoltresRider MoltresRider is offline
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Default Cannot download videos from Facebook

I am logged in with the Facebook plug in. I followed ALL instructions to add my Facebook account to the plug in but I am unable to download videos from a particular group because it always says "File not found"

How do I fix this?
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  #18  
Old 21.12.2020, 10:48
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Hi,
some videos may be un-downloadable via JD (see board search).
If you want me to check yours in particular, please send them to me via PN but I either need access to the videos or to your FB account.

If neither of both options are possible, you can try to use this method to download the videos.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #19  
Old 21.12.2020, 14:41
MoltresRider MoltresRider is offline
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That method does not work because download helper does not detect the video
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  #20  
Old 21.12.2020, 14:57
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Well then my previous post states all options you're left with ...

-psp-
EDIT

Though I won't be online for a long time today so in case you want to provide your Facebook login-data for us to check, please send them to support@jdownloader.org.
__________________
JD Supporter, Plugin Dev. & Community Manager
JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist

Last edited by pspzockerscene; 21.12.2020 at 15:00.
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