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  #1  
Old 24.08.2011, 02:22
4ourFoxtrot
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Exclamation Vipre Antivirus Problem

Ziddu.com download itself freezes everytime, but not the whole app doesn't.


Yes hey hello, this is my first time here at JD forums, I have purposely joined just for this query, that and I'm a heavy JD user, so yes basically I set the ziddu download off, it will on average get to between 5 and 10% then the download will freeze (no more netload activity and the bandwidth monitor will also stay still) but the whole app itself won't freeze and I think this is a Ziddu thing only, oh and the download eventually aborts itself (greys out).

Yes I have added java and jdownloader to my firewalls safe list, but still I get this problem.

Any ideas?

- regards

- 4F

Last edited by raztoki; 28.08.2011 at 06:36.
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  #2  
Old 24.08.2011, 04:00
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What AV/FW?
Example links and log?
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  #3  
Old 24.08.2011, 04:18
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yes links and logs please
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  #4  
Old 24.08.2011, 18:08
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Please post some freezing ziddu links.
I noticed that ziddu often has server problems...

GreeZ psp
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Old 24.08.2011, 18:21
4ourFoxtrot
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Quote:
Originally Posted by pspzockerscene View Post
Please post some freezing ziddu links.
I noticed that ziddu often has server problems...

GreeZ psp
OK hang on guys, give me a couple of minutes.
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  #6  
Old 24.08.2011, 19:33
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Well here's the link, and I did just manage to download the file manually using chrome.

LINK:

Quote:
**External links are only visible to Support Staff****External links are only visible to Support Staff**
and could someone tell me how to go about posting the log and what section of the log to copy as I'm new to the board?

Last edited by 4ourFoxtrot; 24.08.2011 at 19:40.
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  #7  
Old 24.08.2011, 19:52
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Works fine for me.
Must be an error on your side.
Please check if any installed AV programms/Firewalls block anything!

GreeZ psp
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Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #8  
Old 24.08.2011, 20:13
4ourFoxtrot
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Quote:
Originally Posted by pspzockerscene View Post
Works fine for me.
Must be an error on your side.
Please check if any installed AV programms/Firewalls block anything!

GreeZ psp
OK, what are the most common components of JD that AV's block for example "java.eve" also if it means anything I'm running Sunbelt Vipre anti-virus.
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  #9  
Old 24.08.2011, 20:34
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Try disabling it completely (temporary) and try it again.
You might even need to deinstall it to see if it blocks something.

GreeZ psp
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Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #10  
Old 24.08.2011, 22:21
4ourFoxtrot
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Quote:
Originally Posted by pspzockerscene View Post
Try disabling it completely (temporary) and try it again.
You might even need to deinstall it to see if it blocks something.

GreeZ psp
Yes, I think I'll do that actually, it may even correct any other problems I encounter in the application and just generally clean everything up.

Ok I'll get on to this, thanks for the suggestion.
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  #11  
Old 25.08.2011, 00:03
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Log:
Quote:
------------------------ thread: 79 -----------------------
79 24/08/11 22:57:54 - info [java_downloader] -> start new download: Ziddu.com

------------------------ thread: 87 -----------------------
87 24/08/11 22:57:54 - info [java_downloader] -> start working on cursor_fx_2.rar
87 24/08/11 22:57:56 - info [java_downloader] -> found jac method for the service ziddu.com in directory zdd
87 24/08/11 22:57:56 - info [java_downloader] -> found jac method for the service ziddu.com in directory zdd
87 24/08/11 22:57:56 - info [java_downloader] -> jac get: C:\program files\jdownloader\jd\captcha\methods\zdd\script.jas
87 24/08/11 22:57:56 - info [java_downloader] -> get file: C:\program files\jdownloader\jd\captcha\methods\zdd\letters.mth
87 24/08/11 22:57:56 - info [java_downloader] -> work on letter:null [null][0/0]
87 24/08/11 22:57:56 - info [java_downloader] -> do quickscan
87 24/08/11 22:57:56 - info [java_downloader] -> qickscan found 7.016835016835017<20.0
87 24/08/11 22:57:56 - info [java_downloader] -> work on letter:null [null][0/0]
87 24/08/11 22:57:56 - info [java_downloader] -> do quickscan
87 24/08/11 22:57:56 - info [java_downloader] -> qickscan found 12.771918703355855<20.0
87 24/08/11 22:57:56 - info [java_downloader] -> work on letter:null [null][0/0]
87 24/08/11 22:57:56 - info [java_downloader] -> do quickscan
87 24/08/11 22:57:56 - info [java_downloader] -> qickscan found 6.760457868872108<20.0
87 24/08/11 22:57:56 - info [java_downloader] -> work on letter:null [null][0/0]
87 24/08/11 22:57:56 - info [java_downloader] -> do quickscan
87 24/08/11 22:57:56 - info [java_downloader] -> qickscan found 7.44298245614035<20.0
87 24/08/11 22:57:56 - info [java_downloader] -> work on letter:null [null][0/0]
87 24/08/11 22:57:56 - info [java_downloader] -> do quickscan
87 24/08/11 22:57:56 - info [java_downloader] -> qickscan found 13.636879536341054<20.0
87 24/08/11 22:57:56 - warning [java_downloader] -> resumepoint not valid
87 24/08/11 22:57:56 - finer [java_downloader] -> connect...
87 24/08/11 22:57:56 - finer [java_downloader] -> start download
87 24/08/11 22:57:56 - finer [java_downloader] -> setup virgin download
87 24/08/11 22:57:56 - finer [java_downloader] -> start download in 1 chunks. Chunksize: 18249047
87 24/08/11 22:57:56 - finer [java_downloader] -> setup chunk 0: Thread[downloadchunk 0 - -1,1,main]
87 24/08/11 22:57:56 - finer [java_downloader] -> wait for chunks

------------------------ thread: 91 -----------------------
91 24/08/11 22:57:56 - finer [java_downloader] -> start chunk 0 : 0 - -1
exception 91 24/08/11 23:00:00 - severe [java_downloader] -> severe exception occurred
java.net.socketexception: Software caused connection abort: Recv failed
at java.net.socketinputstream.socketread0(native method)
at java.net.socketinputstream.read(unknown source)
at java.net.socketinputstream.read(unknown source)
at java.io.bufferedinputstream.fill(unknown source)
at java.io.bufferedinputstream.read1(unknown source)
at java.io.bufferedinputstream.read(unknown source)
at sun.net.**External links are only visible to Support Staff**www.meteredstream.read(unknown source)
at java.io.filterinputstream.read(unknown source)
at sun.net.www.protocol.http.httpurlconnection$httpinputstream.read(unknown source)
at java.nio.channels.channels$readablebytechannelimpl.read(unknown source)
at jd.plugins.download.downloadinterface$chunk.download(unknown source)
at jd.plugins.download.downloadinterface$chunk.run0(unknown source)
at jd.plugins.download.downloadinterface$chunk.run(unknown source)
91 24/08/11 23:00:00 - severe [java_downloader] -> error occurred while writing to file. Software caused connection abort: Recv failed
91 24/08/11 23:00:00 - severe [java_downloader] -> error occured: Error_local_io
91 24/08/11 23:00:00 - severe [java_downloader] -> a critical downloaderror occured. Terminate...
91 24/08/11 23:00:00 - severe [java_downloader] -> abborted by user
91 24/08/11 23:00:00 - finer [java_downloader] -> chunk finished 0 1022612 bytes

------------------------ thread: 87 -----------------------
87 24/08/11 23:00:00 - finer [java_downloader] -> onchunksready
87 24/08/11 23:00:00 - info [java_downloader] -> close connections if the are not closed yet
87 24/08/11 23:00:00 - info [java_downloader] -> closed connection before closing file
87 24/08/11 23:00:00 - info [java_downloader] -> close file. Let av programs run
87 24/08/11 23:00:00 - severe [java_downloader] -> download incomplete due to filesizecheck
87 24/08/11 23:00:00 - severe [java_downloader] -> error occured: Error_download_incomplete
87 24/08/11 23:00:00 - severe [java_downloader] -> download incomplete due to filesizecheck
87 24/08/11 23:00:00 - severe [java_downloader] -> error occured: Error_download_incomplete
87 24/08/11 23:00:00 - warning [java_downloader] ->
error occured- latest: Error_local_io
00100000001001000000000000000001 <statuscode
00000000000000000000000000000001 |todo
00000000000001000000000000000000 |plugin_in_progress
00000000001000000000000000000000 |error_local_io
00100000000000000000000000000000 |plugin_active
statustext: Idle
errormessage: No permissions to write to hard disk


------------------------ thread: 79 -----------------------
79 24/08/11 23:00:00 - info [java_downloader] -> 4rounds left to start new downloads
79 24/08/11 23:00:01 - info [java_downloader] -> 3rounds left to start new downloads
79 24/08/11 23:00:02 - info [java_downloader] -> 2rounds left to start new downloads
79 24/08/11 23:00:03 - info [java_downloader] -> 1rounds left to start new downloads
79 24/08/11 23:00:04 - info [java_downloader] -> 0rounds left to start new downloads
79 24/08/11 23:00:04 - info [java_downloader] -> downloadwatchdog: Stop

------------------------ thread: 10 -----------------------
10 24/08/11 23:00:04 - info [java_downloader] -> downloads stopped

OK having just browsed through that myself, I think I'll try running it as admin.


**************************************EDITED*****************************************

Nope even when run as admin it still happens.

Screenshot:

**External links are only visible to Support Staff****External links are only visible to Support Staff**

Last edited by 4ourFoxtrot; 25.08.2011 at 00:48.
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  #12  
Old 25.08.2011, 00:56
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java.net.socketexception: Software caused connection abort: Recv failed

socket error == firewall / antivirus / malware / isp / hardware issue.
some software in those categories also run live http scanning disable that also.

easy way to test this is run jdownloader on another computer with a different setup, to see if the problems still exist.
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  #13  
Old 25.08.2011, 01:02
4ourFoxtrot
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Quote:
Originally Posted by raztoki View Post
java.net.socketexception: Software caused connection abort: Recv failed

socket error == firewall / antivirus / malware / isp / hardware issue.
some software in those categories also run live http scanning disable that also.

easy way to test this is run jdownloader on another computer with a different setup, to see if the problems still exist.
Ok thanks for your reply, it is only one link I'm having problems with, and I've also never had this problem before with JD and/or my anti virus, I'll keep what you've said in mind and await comments from the others.

************************************EDITED*******************************************

GAH! It's now doing it for every link, just tried an RS link and it froze then aborted. Now I'm stuck with no link loader, please continue to help me with this guys!

Last edited by 4ourFoxtrot; 25.08.2011 at 01:09.
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  #14  
Old 25.08.2011, 08:31
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java.net.socketexception: Software caused connection abort: Recv failed
i suggest to remove firewall, restart computer and try again
this is clearly a sign that some software intercepts network communication
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Old 26.08.2011, 01:45
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Quote:
Originally Posted by Jiaz View Post
java.net.socketexception: Software caused connection abort: Recv failed
i suggest to remove firewall, restart computer and try again
this is clearly a sign that some software intercepts network communication
Ok I'll try that, I'm just surprised because it's worked fine with no interruptions for a while, and also it worked without any hitches on my old system before I did a fresh install.

**********************************EDITED***********************************************

OK latest update, well I turned off my firewall (running Sunbelt vipre antivirus, and yes windows firewall was off as well), rebooted, then tried just some random RS link I found:
Code:
**External links are only visible to Support Staff**

....and still the problem persists, I have attached a copy of the latest log file for you to download and view in .rar format, please after you have downloaded it, open it with notepad or change the file extension back to .txt (I know, bypassed your file managers limits. :D sneaky eh?)

This is really starting to absolutely make no sense as to why it's happening to me, it's never happened before, in fact before this I found JD a real pleasure to use I had nothing at all to complain about it was a joy to use, I found the link grabber a nice touch, the way downloads 9/10 times ran at my full bandwidth speed and sometimes when I wasn't using premium, and also the IP management system very helpful indeed.

So I don't know I'm starting to think possibly malware, but that would make no sense, I practice safe computing, I know what's safe and what isn't, what's legit, and what's not.

Gah, anyway thanks for everyone's help so far please continue, I really hope we do get to the bottom of this, also I run JD in ubuntu linux (I dual boot), and I haven't checked yet but I'm pretty sure it will be running normally over there, so at least I do have one working link loader.

Also, would you suggest uninstalling my AV, and re-installing? and maybe JD again after that too?


****************************************EDITED***************************************

Well I've just uninstalled vipre and then temporarily enabled windows firewall and then downloaded a file without fail, so safe to say it is vipre, I just don't get why when it has been working fine earlier, so I'm going to reinstall it but make sure this time it's properly configured for use side by side with JD.

For future updates, I suggest getting in contact with the guys at Sunbelt vipre and telling them how their AV is effecting Jdownloader and perhaps they can address the problem in an update their end, you know maybe send them the logs etc.. It's obviously something that occurs over time too.

I don't think we finished here just yet though, I'll install vipre again and get back to you.

- regards

- 4F

****************************EDITED***************************************************

NEW LOG:

Code:
http://jdownloader.org/pastebin/50804
*******************************************EDITED************************************

SOLUTION FOUND:

After all this I have corrected the problem, well found a solution that works.

Now I think I will blame Sunbelt Vipre for this, for essentially giving their AV menu system multiple settings which actually do the same thing as each other, just maybe in different ways, but on the other hand I applaud Sunbelt for making an anti-virus and firewall which are very thorough.
The problem was Vipre (well the premium version as far as know) has at least 3 settings which do pretty much the same thing but in different ways e.g in the firewall section they have a "bad website exception" but then if you go deeper into that section they then have "custom web filter settings" , "allowed applications" , "allowed websites" and this is where the problem lies, changing neither "allowed applications" or "allowed websites" won't have the desired results you expect if you add an application or website to them because it's the firewall and active protection working in conjunction it seems when it comes to blocking Jdownloader and/or Java. But then I found another setting and boy if I didn't notice it I'd still be here cursing "why are you not working, GOD!" lol, so anyway for anyone else in the future running Sunbelt Vipre Antivirus and Jdownloader who has come across this problem too here is your fix, and it's quite a simple one, if only Sunbelt Vipre explained as such:

Simply double click on the Vipre tray Icon (or search "vipre" in the windows start menu) the main vipre window should load up as normal, from there, there will be a menu bar with "overview" , "scan" etc. , now click "manage" from that list, then 4th down in the list you should see "Always Allowed" and next to that will be "View allowed items" click that, then simply add "jdownloader.exe" , "java.exe" and "javaw.exe" file paths in program files to the list, click OK and then neither Vipre's firewall or active protection will block Jdownloader in the slightest and all will be well and smooth again when it comes to downloads. :D

Please moderators, leave this thread up for others to see in the future, I'm sure other Vipre users will come across this problem in the future especially because of how annoying Vipre's menu can be, but please feel free to clean up the thread a bit as you see fit.

This has been 4our Foxtrot,

PROBLEM SOLVED

Signing off.

;D

**************************************EDITED*****************************************

YOU HAVE TO BE JOKING, it's stopped working again downloads loose connection, tested for megaupload and rapidshare.

Hell, I'm starting to think this is possibly my ISP, time to implement encryption in Jdownloader I think.

Fresh Logs:

Code:
http://jdownloader.org/pastebin/50811

Last edited by 4ourFoxtrot; 26.08.2011 at 08:21.
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  #16  
Old 26.08.2011, 04:44
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Stopped working again see above

Last edited by 4ourFoxtrot; 26.08.2011 at 08:22.
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  #17  
Old 26.08.2011, 08:38
remi
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Since jD works fine without the virus and you claim to be practising safe computing, why do you still allow that virus on your computer?
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  #18  
Old 26.08.2011, 08:56
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Jiaz Jiaz is offline
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try to remove the vipre again, reboot and check again if the problems exists without it
read timeout looks more than firewall/av issue than isp problem. isp would just reset the connection to kill it
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  #19  
Old 26.08.2011, 09:00
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once you have figured out the correct setup for Vipre take some screenshots of the process and upload, along with a text guide (as you have already done), Pictures are 1000 words. Also reference what product range/version you are using, as settings do change version to version. It be greatly appreciated by other jdownloader users.

We will place it into http://support.jdownloader.org which is going to replace current knowledge base system.
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Old 26.08.2011, 09:06
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Quote:
Originally Posted by raztoki View Post
once you have figured out the correct setup for Vipre
I like people with dreams ....
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