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#1
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easybytez.com Account Manager problem
Hi I have a premium account in easybytez but I cannot add it in Jdownloader2. I get a message saying "Cannot add Account because Invalid Username/Password".
However after checking them many times, they user and passw seem indeed correct. I checked the account, it is active and no special characters for user/passw have been used. Can you help me? |
#2
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Send it to me via PM so I can check/fix it.
GreeZ pspzockerscene
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#3
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Hi again
It seems like the issues are on their side. Check it if you want: 1.Delete your browser cookies. 2.Try to login. You either get a "Software error" page or a timeout...at least that's what happened to me. Probably their support will have to solve this! GreeZ pspzockerscene
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#4
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Hi
I've done the following but without success: 1) cleared all the cookies and the ID/PWs of Firefox test 1: I can still login with Firefox, there seems to be no interface problem on their side test 2: : launched a brand intact new Windows session in Virtualbox, and repeated test 1 within the new environment. No problem for logging in with Firefox. 2) launched a brand new Windows session in Virtualbox, downloaded and installed the last JD2, within the new environment. test 3: tried to create the account in the Account Manager, it results the same problem: ID/PW not accepted after the JD2 test |
#5
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Hi again
Now I was able to login your account without any problems (via JD). Please enter our supportchat tomorrow and try to contact jiaz or me. GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#6
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Today the Account Manager accepts the ID/PW.
Unfortunately I have no hints on the reasons why it was problematic... For the moment the issue can be closed. |
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