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  #1  
Old 04.01.2018, 14:06
spudmachine spudmachine is offline
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Default Zevera account not accepted

Hello and Happy New Year!

I've been using JD2 for ages and I have a Keep2share account and a Zevera account set up. Both have been working fine until recently. K2S still works OK, but a few days ago the Zevera account was disabled and didn't seem to be able to verify my stored user ID and password.

I went onto the Zevera website and logged in with the same user name and password, so my account has not been hijacked. I have tons of download capacity left, and plenty of time on my subscription, so that's not the issue.

I changed password, making sure not to use any special characters, and still JD2 cannot verify my account.

It's no longer possible to log into Zevera forums, so this is the only place I can ask the question. Is this an issue with JD2, or with Zevera?

My JD2 version is Jan 4, 11:36:23.

Cheers,
SPuD
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  #2  
Old 04.01.2018, 20:47
DjCram DjCram is offline
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Having the same problem here. Even tried uninstalling and installed a fresh copy. Will not recognize user name or password.
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  #3  
Old 05.01.2018, 00:41
cabildobaggins cabildobaggins is offline
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I'm having the same problem. I got it to work by closing JD2, reopening and then deleting and re-adding my Zevera account. That worked for part of a day but now it's hosed again.
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  #4  
Old 05.01.2018, 02:05
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raztoki raztoki is offline
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please post a DEBUG log from session that has failed
https://support.jdownloader.org/Know...d-session-logs
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  #5  
Old 05.01.2018, 05:17
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raztoki raztoki is offline
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zevera changed something on there backend without telling us and has broken support. I have sent them a skype message and I'm waiting for a response.

raztoki
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  #6  
Old 06.01.2018, 05:53
Cliff Cliff is offline
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Default Cannot login to premium account

I recently upgraded to Windows 10. I reinstalled JD2. I have a premium account with Zevera. I have tried several times to create a premium account in JD2 but it keeps telling me the username or password are incorrect. I can log on using Zevera's website so the username and password are correct. I previously had no problem when using Windows 7.

The Build Date of JD2 is Fri Jan 05 15:57:02 CET 2018
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  #7  
Old 06.01.2018, 19:41
cabildobaggins cabildobaggins is offline
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Quote:
Originally Posted by raztoki View Post
please post a DEBUG log from session that has failed
**External links are only visible to Support Staff**...
Here's one of mine: 06.01.18 10.29.20 <--> 06.01.18 10.42.05 jdlog://3902254433151/
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  #8  
Old 07.01.2018, 03:31
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raztoki raztoki is offline
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it should be resolved by now
I did make a change though it wasn't entirely required as zevera has fixed it on there backend.

raztoki
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  #9  
Old 07.01.2018, 23:49
Cliff Cliff is offline
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Default Zevera account not accepted

Still not solved here. When I enter my username and password, JD2 just keeps checking if logins are correct. It now never accepts or rejects saying my username or password are incorrect. It just keeps checking forever.
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  #10  
Old 08.01.2018, 00:35
cabildobaggins cabildobaggins is offline
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I wrote to Zevera.com and sent them @raztoki's commemt. Here is their response, which worked for me after rebooting my router.

"Dear user,

We would like to clarify that the message you mentioned is from a forum and it refers to an incident which occurred many years ago, please always check the post date on such posts, this is not accurate, we are closely working with Jdownloader's developers and looking into this issue.

There was an API issue, which was reported as resolved.
If the issue persists, you can start with removing and re-adding your account information, restarting the download manager, if still it doesn't work a restart of your router might be necessary so your DNS can restart."
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  #11  
Old 08.01.2018, 02:10
Cliff Cliff is offline
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Default Zevera account not accepted

I am now getting an error message "Cannot check account"
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  #12  
Old 08.01.2018, 02:39
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raztoki raztoki is offline
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@cabildobaggins
clearly posts dates are not years old, so that response is from a macro + some newer stuff.

my development account works, so I can only go from that. If you have issues please provide DEBUG logs from a session that has failed

raztoki
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  #13  
Old 08.01.2018, 03:15
Cliff Cliff is offline
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Here is my current debug log.

07.01.18 20.09.51 <--> 07.01.18 20.15.02 jdlog://6282254433151/
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  #14  
Old 08.01.2018, 03:26
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raztoki raztoki is offline
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@cliff
your log shows request to api2 works with the first request to homepage, and then timesout for the login request (second)

[] -> java.net.SocketTimeoutException: Read timed out

then jd tries with api1 (third request), and that timesout also.

then error is thrown.

raztoki
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  #15  
Old 08.01.2018, 04:27
Cliff Cliff is offline
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All of a sudden it just started working on its own.

Thanks for your help.
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  #16  
Old 08.01.2018, 06:17
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raztoki raztoki is offline
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connection errors are typically firewall/antivirus on your side
read errors are typically host provider issue.

good to see it working again. Just have to keep in mind that Zevera platform as always been unstable and subpar compared to competitors. These issues seem to be systemic

raztoki
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Last edited by raztoki; 08.01.2018 at 06:21.
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  #17  
Old 27.01.2018, 22:03
cabildobaggins cabildobaggins is offline
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Since this seems to repeat at random and has just started happening again, here is my log link:
27.01.18 12.46.47 <--> 27.01.18 13.02.08 jdlog://7332354433151/




Quote:
Originally Posted by cabildobaggins View Post
I wrote to Zevera.com and sent them @raztoki's commemt. Here is their response, which worked for me after rebooting my router.

"Dear user,

We would like to clarify that the message you mentioned is from a forum and it refers to an incident which occurred many years ago, please always check the post date on such posts, this is not accurate, we are closely working with Jdownloader's developers and looking into this issue.

There was an API issue, which was reported as resolved.
If the issue persists, you can start with removing and re-adding your account information, restarting the download manager, if still it doesn't work a restart of your router might be necessary so your DNS can restart."
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  #18  
Old 29.01.2018, 03:08
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raztoki raztoki is offline
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@cabildobaggins
please remember that login issues are not verbose within logs without debug mode enabled. It would only say login failed and exception cause, though your provided log doesn't show any reference. Maybe you selected the wrong timeframe?


raztoki
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  #19  
Old 29.01.2018, 10:54
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Jiaz Jiaz is offline
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Enable log debug first. Settings-Advanced Settings, search for debug and enable log debug.
Then restart JDownloader. Once the problem happens again, create new log
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  #20  
Old 01.03.2018, 06:23
Gemini13 Gemini13 is offline
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Unhappy Zevera Cannot Check Account

I am using Zevera with my jd and I kept getting the message Cannot Check Account. Suddenly it stopped doing it, but today it has started doing it again. I have uninstalled reinstalled. I have also removed account uninstalled and reinstalled then added account, with no luck. once it decides it cant check account it temporarily disables itself.

Please help.

01.03.18 15.32-01.03.18 15.42
01.03.18 15.42-01.03.18 15.50
01.03.18 15.52-01.03.18 16.16
01.03.18 16:18-01.03.18 16.36
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