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  #1  
Old 24.08.2017, 14:29
GWT10 GWT10 is offline
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Default filefactory logins wrong

Getting the error "filefactory logins wrong". I deleted the account and attempted to add it back into Account Manager when I got the same error message again. Please see attachment.

24.08.17 07.12.27 <--> 24.08.17 07.12.27 jdlog://9671414015941/

Happened after the latest update.

I can login to my premium account to the website through my browser.

Thanks
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Last edited by GWT10; 24.08.2017 at 14:31.
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  #2  
Old 24.08.2017, 14:59
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Jiaz Jiaz is offline
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Please send username/password to support@jdownloader.org so we can check it
Has nothing to do with update because last changes in Filefactory Plugin are from 20.07.2017.
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  #3  
Old 24.08.2017, 15:42
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Jiaz Jiaz is offline
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Filefactory api is currently down
api.filefactory.com/v1/getSessionKey responds with
Currently not available!

As soon as it is up and running again, JDownloader should be working fine again
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  #4  
Old 24.08.2017, 22:00
Aggel321 Aggel321 is offline
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Default JDownloader issues with our new layout

JDownloader issues with our new layout
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Andy Wong
Today at 13:20
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Although we informed JDownloader in advance of our changes it appears they have not updated their app yet to work with our site, so you may be stated as a free member instead of Premium. Please contact them regarding this issue.

In the meantime you might like to use an alternative download manager.

**External links are only visible to Support Staff****External links are only visible to Support Staff**
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  #5  
Old 25.08.2017, 03:49
dcougar dcougar is offline
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Default

problem is still there. hope it can be fixed soon
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  #6  
Old 25.08.2017, 05:18
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raztoki raztoki is offline
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JD should be unaffected by there website changes, since our client doesn't use it.
We exclusively use there API, since the API isn't there end user website it should still 'work'. But by the looks of it they have removed/disabled/broken it for some reason (could be by mistake). I have not received any notification of changes (to my personal emails) and I have communicated with them in the past. I can't confirm if they tried to communicate to JDownloader project via email as I don't see those. If they did, I would/should have been told by Appwork and that hasn't happened. I believe we have only learnt of this issue entirely from user reports. Historically FileFactory does have artistic licence when it comes to support ticket responses though (You can find this on our forum).

I'll send an email off and see what they can do about it.

raztoki
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  #7  
Old 25.08.2017, 05:27
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raztoki raztoki is offline
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They have just sent me an email, see how we go. Just responded.

raztoki
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  #8  
Old 25.08.2017, 06:55
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raztoki raztoki is offline
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should be working again, it was caused by FileFactory disabling there API.

raztoki
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  #9  
Old 26.08.2017, 15:31
kinky1 kinky1 is offline
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Default still having same issue

FileFactory reporting 'logins wrong' ... have latest version JD2...have refreshed account manager...still not working
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  #10  
Old 26.08.2017, 19:32
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raztoki raztoki is offline
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@kinky1
create debug log && restart client && reproduce error && upload the log
follow the guide https://support.jdownloader.org/Know...d-session-logs
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  #11  
Old 29.08.2017, 11:25
jathri jathri is offline
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Any news? I do have this issues too...
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  #12  
Old 29.08.2017, 11:53
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Jiaz Jiaz is offline
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Quote:
Originally Posted by raztoki View Post
@kinky1
create debug log && restart client && reproduce error && upload the log
follow the guide https://support.jdownloader.org/Know...d-session-logs
Please provide debug logs.
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  #13  
Old 01.09.2017, 14:25
jathri jathri is offline
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It seem that the Refresh button in account manager is culpit. When I left clicked filefactory icon in left down corner, uncheck premium account and check it again, this account refreshed correctly. The same think happend with other filehost as well.
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  #14  
Old 01.09.2017, 14:43
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raztoki raztoki is offline
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@jathri

fetching account info on scrape or via clicking the icon on account bottom bar or via the refresh button in account manager, or right click refresh in account manager itself all uses the exact same function.

so no that's not the reason for it. Once disabled for wrong logins it wont auto retry.
you probably just had the wrong plugin version, in which they prevented you from login

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  #15  
Old 01.09.2017, 23:14
jathri jathri is offline
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Once disabled for wrong logins it wont auto retry
I think that is OK, but I would expect it would retry when I click Refresh button...
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  #16  
Old 02.09.2017, 05:16
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raztoki raztoki is offline
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it does. =]

though i would refrain from fresh button as it does ALL accounts in the manager from my experience. Better off just doing the one you want via right click function.

raztok
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