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  #1  
Old 17.12.2020, 20:52
bigshinygloom bigshinygloom is offline
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Default An Error Occured!

Hello,

I keep getting "An error occurred! when trying to download a file. Forcing download just created the error again. Here is the log:

15.12.20 14.30.17 <--> 17.12.20 13.51.35 jdlog://9234525302851/

Thanks for the help!
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  #2  
Old 17.12.2020, 22:43
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pspzockerscene pspzockerscene is offline
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Hi,

please add a more detailed problem description e.g. which service did you try to download from?
Please provide example URLs.

Apart from timeout errors, your log doesn't contain any unexpected issues.

-psp-
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A users' JD crashes and the first thing to ask is:
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Do you have Nero installed?
That's true James
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Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #3  
Old 17.12.2020, 23:13
bigshinygloom bigshinygloom is offline
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Apologies, here's the URL I was downloading from: **External links are only visible to Support Staff****External links are only visible to Support Staff** / **External links are only visible to Support Staff****External links are only visible to Support Staff**
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  #4  
Old 17.12.2020, 23:21
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pspzockerscene pspzockerscene is offline
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Hi,

I can also see this URL in your log.
It seems like their server is really slow and/or, in your case, this even leads to disconnects.
Even via browser I only get ~5KiB/s which means it would take over 8 days to download this file.

I don't see any JDownloader issue here.
You could try to contact the support of that website and ask them to fix their issues.

Before reporting such issues, please always check against your browser to find out what has caused your issue (see also this help article).

-psp-
EDIT

Also, when trying to download multiple URLs from that same source at the same time, they might *kill* the connection so you could also try to download only 1 file at the same time from this source.
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #5  
Old 18.12.2020, 10:37
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Jiaz Jiaz is offline
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Yes, much likely caused by slow server/server issues. Log shows that the connection aborts with read timeout after very long time and then server responds with 404 file not found (url expired)
You can try to resume the download by generating a new link and then rightclick ->properties-> change URL
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