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  #1281  
Old 17.08.2011, 11:54
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raztoki raztoki is offline
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Connection and download error encountered in Fileserve Download manager/ Fileserve/ Jdownloader are due to unexpected server maintenance. The maintenance is expected to be complete within the next 12-24 hours as confirmed by our Technical team. We apologize for the inconvenience this may have caused. Your patience is highly appreciated.

Fileserve Support customercare@fileserve.com Wed, Aug 17, 2011 at 2:13 AM

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Generic email response (received today..) to one of jdownloader users after emailing customer support the other day....

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What to draw from this response? you could interpret probable problems for the next 24 hours, if so this issue would span ~3days. Personally if I was a premium customer I would find that unacceptable, never the less not sure what you can do about it.

To me when ever hosters have issues of their fault, they should extend everyone’s premium account by x days to compensate.
eg. x = how many days of ‘unexpected server maintenance’
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  #1282  
Old 17.08.2011, 12:22
arkander
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I've been experiencing the same problem, but today it seems that fileserve has managed to solve their problem because its working again, hope its permanent
  #1283  
Old 17.08.2011, 12:38
remi
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@madascene

I liked to learn more about the term "vested interests", because I didn't know it. Let's drop the term then. I'm glad the issue is simple for you.

I think most participants working in open source projects are free people consuming their free time. Why would they spend so many hours on developing free software if it weren't in their own self interest?

Making money shouldn't be the primary stimulant, force or motivation to make life interesting and give a sense to one's life. I know some people pay others to have sex, but most of the time sex is for free (I hope).

I think the factor money most of the time is a blocking factor to do something about the problems on Earth. Money tends to enslave people, makes people who already have a lot of it corrupt and it is the main reason for crimes and murder.

jD is a project of a company that makes money, otherwise the company would go bankrupt. Even if jD would be run by a non-profit organisation it would receive tax deductible donations, because it's so popular.

I know that some people say that FF (to give an example that you cite) has become a toy for Mozilla developers instead of a useful browser. If this would be true most people using FF would choose another browser. The developers of FF would then have a nice time experimenting and playing with the browser that nobody else would find useful.

The future will prove that developing software in an open way (not only source code but also design) works much better and will gradually replace all other types of secret, patented developments. Linux is a good example. When my PC with XP dies my next OS very probably will be Linux and certainly not a proprietary OS. Most of the software I'm running already is free or open source and will run on Linux as well.

Maybe we should read more about "open source" products and learn why they're becoming much more successful than closed/proprietary/sold products.

My theory is that the money based economy as it exists today has too many unsolvable problems and will naturally/logically be replaced by something else that will finally solve the real problems people are having. Wars, greed, weapons, poverty, climate change, overpopulation, resource shortages, malnutrition, chronic deceases and cancer are all problems that aren't solved because it's not in the interest of the monopolistic monetary system managed by some small power elites and supported by a collaborating, unconscious, tax paying middle class.
  #1284  
Old 17.08.2011, 13:42
Tyler Tyler is offline
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Quote:
Originally Posted by raztoki View Post
To me when ever hosters have issues of their fault, they should extend everyone’s premium account by x days to compensate.
eg. x = how many days of ‘unexpected server maintenance’
While i would agree with that the only problem that i had is downloading through jdownloader, i could use the browser fine, so i don't think they would need to compensate just for not being able to use a specific program to download their files.
  #1285  
Old 17.08.2011, 14:37
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raztoki raztoki is offline
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Quote:
Originally Posted by Tyler View Post
While i would agree with that the only problem that i had is downloading through jdownloader, i could use the browser fine, so i don't think they would need to compensate just for not being able to use a specific program to download their files.
Indeed. I stated that previously also ;>

such is life -Ned Kelly
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  #1286  
Old 17.08.2011, 15:06
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From earlier this day:

Connection and download error encountered in Fileserve Download manager/ Fileserve/ Jdownloader are due to unexpected server maintenance. The maintenance is expected to be complete within the next 12-24 hours as confirmed by our Technical team. We apologize for the inconvenience this may have caused. Your patience is highly appreciated.
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  #1287  
Old 17.08.2011, 15:07
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Jiaz Jiaz is offline
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From earlier this day:

Connection and download error encountered in Fileserve Download manager/ Fileserve/ Jdownloader are due to unexpected server maintenance. The maintenance is expected to be complete within the next 12-24 hours as confirmed by our Technical team. We apologize for the inconvenience this may have caused. Your patience is highly appreciated.
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  #1288  
Old 17.08.2011, 17:04
qwertz
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Danke für die Info ! It doesn't work again right now.

Shit FS:outch:
  #1289  
Old 17.08.2011, 17:18
zixer92
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Quote:
Originally Posted by Jiaz View Post
From earlier this day:

Connection and download error encountered in Fileserve Download manager/ Fileserve/ Jdownloader are due to unexpected server maintenance. The maintenance is expected to be complete within the next 12-24 hours as confirmed by our Technical team. We apologize for the inconvenience this may have caused. Your patience is highly appreciated.
good to hear.

I dont know if it relates to this but suddenly my jdownloader asks for a captha even though im using premium. Just thought i mention if it isnt because of the above maintenance issues
  #1290  
Old 17.08.2011, 17:19
qwertz
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not permanent they are working again
  #1291  
Old 17.08.2011, 17:28
Areos
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Same here but I guess it is about that Server Maintenance Thing. So I will have to download them the old way 1 by 1 on my Browser untill it´s up
  #1292  
Old 17.08.2011, 18:46
holster28
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well it worked for me from noon till the early evening. now the error appears again. :-(
  #1293  
Old 17.08.2011, 19:24
nunuman610
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Default Same Problem

Was working this morning... now its giving the same "ServerError, will retry later" message.

:outch:
  #1294  
Old 17.08.2011, 19:37
g3ni3
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Same problem here. However, based on this thread I do believe it is a FileServe.com issue. That's a shame since it's paid access.
  #1295  
Old 17.08.2011, 19:41
a7mag3ddon
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Here is a thought, all you people that have a paid account, email them with the problem. Dont sit back and wait for a 3rd party person to help you out. You entered into a contract when you signed up and now they are in breach if there own manager isnt working.
  #1296  
Old 17.08.2011, 20:07
Rich
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I am emailing them today myself too, if it is REALLY being fixed then fine, but I do feel like we are being fobbed off somewhat, as this does KEEP happening.
  #1297  
Old 17.08.2011, 20:20
qwertz
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I have the exact same feeling. Maybe fileserve is happy to keep the "Poweruser" JD away.
  #1298  
Old 17.08.2011, 20:21
tkt
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Default fileserve.com Probleme

Hallo zusammen

seit einigen tagen habe ich mit fileserve.com Probleme und zwar erscheint in den Einstellungen / Anbieter / Premium die Fehlermeldung "ServerError, will retry later" und die Downloads funktionieren auch nicht ohne Captcha Eingabe.

Ich habe mal ein Bild hochbeladen um den Fehler zu zeigen.

Gruß tkt
Attached Thumbnails
Unbenannt.jpg  

Last edited by Jiaz; 18.08.2011 at 09:03.
  #1299  
Old 17.08.2011, 20:28
Rich
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It will be their problem if none of us renew the accounts, so it's up to them isn't it.
Not that it really makes any sense, because why do they care if we use the account with Jdownloader? We're still paying for the damn accounts, and they are still getting the exact same amount of money!
  #1300  
Old 17.08.2011, 20:37
silverclaw
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This whole debacle has put my FS loyalty on a knifes edge.

Probably will not renew with them.
  #1301  
Old 17.08.2011, 20:49
gringoire
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API Undergoing Maintenance17 Aug 2011
Dear FileServe users,

For the next 48 hours, the API will undergo maintenance. This renders some 3rd party programs (JDownloader, Fileserve Manager, et.al.) to not function properly.

We suggest that you use either our Web Interface, IDM or MiPony to download your necessary files.

We apologize for any inconvenience caused
Best regards,
FileServe
  #1302  
Old 17.08.2011, 20:55
gringoire
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API Undergoing Maintenance
2011-08-17 12:48:00

Dear FileServe users,

For the next 48 hours, the API will undergo maintenance. This renders some 3rd party programs (JDownloader, Fileserve Manager, et.al.) to not function properly.

We suggest that you use either our Web Interface, IDM or MiPony to download your necessary files.

We apologize for any inconvenience caused
Best regards,
FileServe
  #1303  
Old 17.08.2011, 21:00
qwertz
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lol again 48 hours what are these guys doing ?

Were do you get this information ? via mail ?
  #1304  
Old 17.08.2011, 21:02
gringoire
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**External links are only visible to Support Staff****External links are only visible to Support Staff**
  #1305  
Old 17.08.2011, 21:03
gringoire
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ht tp: //ww w.fileserve.com /news.php

just click news on homepage,

and guys before asking questions please check hosters site
  #1306  
Old 17.08.2011, 21:07
qwertz
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are you that busy

I checked it before but didn't saw it.
  #1307  
Old 17.08.2011, 21:10
gringoire
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:)

yeah, i didn't saw in the morning too.
FileServe is slow working company:) speed, news, ...
  #1308  
Old 17.08.2011, 21:31
a7mag3ddon
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Quote:
Originally Posted by silverclaw View Post
This whole debacle has put my FS loyalty on a knifes edge.

Probably will not renew with them.
Are you serious? your 3rd party program doesnt work and its on a knife edge. It still works just not with JD for 48 hrs, at least 16hrs of which your asleep.
  #1309  
Old 17.08.2011, 21:36
qwertz
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If yes but the problem already lasts for 48 hours and who knows if 48 hours are enough for the slow working Fileserve
  #1310  
Old 17.08.2011, 21:48
moronix
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File server is getting a war against JDownloader.

I will no renew.
  #1311  
Old 17.08.2011, 21:51
moronix
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fileserve in war against JDownloader ??

Maybe
  #1312  
Old 17.08.2011, 22:09
gringoire
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fileserve can't do anythink because most premium users using jdownloader. if jdownloader gone, then premium users gone. its simple like that.
  #1313  
Old 17.08.2011, 22:19
tom_swan
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Ich habe das gleiche Problem (do we need to describe the problem in english to motivate someone to help us out ?). Thanks for any help, please ask if I can be of use.
  #1314  
Old 17.08.2011, 23:04
Rich
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Yeah exactly, I don't see how Jdownloader is hurting Fileserve, if anything it's helping get MORE people to pay for Premium accounts (as Gringoire said).

The same process would work if you sat at your PC all day and pressed each link, no captcha codes need to be inputted, so it's not like anyone is 'cheating' anything!

Seeing as Fileserve are so helpful in pointing out how much an account costs per day, so far they owe me 66p.
  #1315  
Old 17.08.2011, 23:54
zixer92
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Will someone tell me how i can not renew when i paid by credit card ? They keep charging and not responding to emails.
  #1316  
Old 18.08.2011, 00:01
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raztoki raztoki is offline
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lol typical hoster... ring your bank and ask them.
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  #1317  
Old 18.08.2011, 00:03
zixer92
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Okay. Just tried with mipony as fileserve suggests. Still dont download, very weak.
  #1318  
Old 18.08.2011, 01:49
ShowtimeJD ShowtimeJD is offline
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So finally an official answer?

2 more days, at least, with this crap.

Is there anything JD guys can do about it?

In the meantime i think i´ll check this IDM program.
  #1319  
Old 18.08.2011, 02:00
Bags
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I use JD to parse the links in LinkGrabber, put them in my download queue, select all, right-click and select Copy URL, and then paste the links into IDM. Been working fine. IDM can't parse the links for FS properly (or maybe it can and I am doing something wrong).
  #1320  
Old 18.08.2011, 02:16
sumwai
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Unhappy Fileserve.com cant download

i cant connect to fileserve.com and cant download. it appear server error. this is the 2nd time in 2 days time and frequently appear this problem. can anyone let me know why this happen?

Last edited by Jiaz; 18.08.2011 at 09:03.
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