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  #1  
Old 16.04.2024, 06:55
Kokopelli555 Kokopelli555 is offline
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Default Dropbox Content Offline

Hello!
Since few days while trying to download folders with images from Dropbox it gives ContentOffline and don't start any download. But the folder with files is there 100%, been using that way to download since few months and suddenly Dropbox changed something and now it's not working.
Is there any way to fix it?
Thanks in advance!
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  #2  
Old 16.04.2024, 09:38
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Please post your log-ID here
If your report is about a specific website which JD supports via plugin, please also provide example URLs which can be used to reproduce the issue you are having.
If your report is related to a login specific problem with a plugin supported website, enable debug mode before creating logs, see previously linked instructions.

Bitte poste deine Log-ID hier.
Falls dein Problem ein Problem mit einer Webseite ist, die per Plugin unterstützt wird, stelle bitte zusätzlich Testlinks zur Verfügung, mit denen sich dein Problem nachstellen lässt.
Geht es um einen nicht funktionierenden Account-Login, aktiviere vor dem Erstellen deines Logs den debug Modus (siehe zuvor verlinkte Anleitung).

-psp-
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Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?

-----------------------------------

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Start: 2024-02-08
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  #3  
Old 16.04.2024, 10:39
Kokopelli555 Kokopelli555 is offline
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jdlog://7222411370661/

Dropbox folder (one of many) I'm trying to download and it gives ContentOffline: **External links are only visible to Support Staff****External links are only visible to Support Staff**
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  #4  
Old 16.04.2024, 11:40
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Jiaz Jiaz is offline
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@Kokopelli555: Log doesn't contain any error/activity. Please remove the links, enable debug mode in JDownloader, restart JDownloader, reproduce the issue and then create new log
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  #5  
Old 16.04.2024, 14:14
Kokopelli555 Kokopelli555 is offline
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Still not working, here it is with debug mode on
jdlog://3322411370661/
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  #6  
Old 16.04.2024, 14:17
Kokopelli555 Kokopelli555 is offline
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jdlog://4322411370661/
Also this one (working from two PC with a friend)
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  #7  
Old 16.04.2024, 14:20
Kokopelli555 Kokopelli555 is offline
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**External links are only visible to Support Staff****External links are only visible to Support Staff**
Here what it looks like :(
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  #8  
Old 16.04.2024, 14:31
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@Kokopelli555: log still doesn't contain any error nor activity.
It's important to enable debug mode, then restart JDownloader. Then remove/add the links again and wait for error to happen and then create log. You log is empty (no error nor any acitivty) as the previous one
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  #9  
Old 16.04.2024, 14:32
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Jiaz Jiaz is offline
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@Kokopelli555: thanks for the 2nd log, this shows error. we will analyze it
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  #10  
Old 16.04.2024, 14:34
Kokopelli555 Kokopelli555 is offline
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Thank you so much, I very hope for the successful analysis <3
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  #11  
Old 16.04.2024, 15:37
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pspzockerscene pspzockerscene is offline
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I'am unable to reproduce this problem but I got an idea on how this is happening:

The original link contains the important parameter "rlkey".
Now if you open that link in your browser and navigate to any other file/folder inside that folder, the parameter "rlkey" will be removed from your browsers' address bar.
If you add that "new" link to JD now, it will fail because the rlkey which grant you permission to access it, is missing now.
You can even verify this in browser: Take that url which does not contain the "rlkey" parameter anymore and open it in a private window -> It will fail

Also, log 3322411370661 does not contain any dropbox activity while log 4322411370661 contains some dropbox activity but some of the added links are actually invalid e.g.:
Code:
dropbox.com/scl/fo/l3p3d_REDACTED/h/Photos/IMG_0023.CR3?rlkey=REDACTED&dl=0
-> Even though this link contains the "rlkey" parameter, the file behind it appears to be offline so it has either been deleted or maybe permissions to open it are missing.

I wasn't able to find any JD/plugin related problems so far.
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?

-----------------------------------

On Vacation / Im Urlaub
Start: 2024-02-08
End: TBA

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  #12  
Old 16.04.2024, 16:43
Kokopelli555 Kokopelli555 is offline
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Posts: 7
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I guess it could be side problems of Dropbox? Because I'm downloading from it since few years, been using JDownloader over 6 months now I guess and just faced this problem. It's not only this folder, but also many of them, we usually download projects easy. Now it's not working the same way, really weird...
So no solution for now, I guess I could contact Dropbox support and ask them?
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  #13  
Old 16.04.2024, 16:48
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Please precicely re-read my last reply and check for the possible [two] problems I described.

If you are sure that the links you are adding are valid and the files are online, please provide the following information:
1. A fresh log with a fresh session where you only add dropbox links(!) which are failing(!).

2. Provide testlinks, preferably exactly the links which you've used inside your log-session.

Quote:
Originally Posted by Kokopelli555 View Post
So no solution for now, I guess I could contact Dropbox support and ask them?
The Dropbox support will not help you with this since there is no coperation between us and Dropbox.
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?

-----------------------------------

On Vacation / Im Urlaub
Start: 2024-02-08
End: TBA

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