i try several download all with same error, but if i use firefox i'm able to download without problems, here a piece of jdownloader log, seems that jdownloader cause an invalid url redirection instead of firefox:

[Jiaz]

Do you use a proxy/transparent proxy?
X-Cache: MISS from theWall
Via: 1.1 theWall (squid/3.2.3)

I guess the proxy is causing the issue

[pspzockerscene]

@Jiaz
We already got errorhandling for this errorcode.
I can download that url without any issue.
I guess Jiaz is right and it is a proxy issue.

GreeZ psp

yes, i have a transparent proxy here, but all other jdownloader plugins works except this and firefox also works with the same configuration!

[Jiaz]

It's not about JDownloader. The download fails because Filefactory returns errorCode
You should try without the proxy!

i cannot try without proxy, network here works only with proxy, but just for my info if proxy is a problem why firefox download file from filefactory without problems on same pc of jdownloader with same transparent proxy configuration ?

[Jiaz]

Please provide a log, see https://support.jdownloader.org/Know...d-session-logs
and post the shown logID

Maybe website uses https or something else is different. From your previous log I can tell that filefactory fails to download because it throws an error

jdlog://6424091887641/

thanks for your support!

[Jiaz]

Its the proxy
The https calls work fine, but the final downloadlink is http and fails directly with error from filefactory
If you want we can check via teamviewer how/why it works in browser.

Why are you using a transparent proxy? Does it work for http and https?
Maybe you setup in Browser to use proxy but in JDownloader it is transparent. Did you try to setup the proxy in Settings-Connections

1) i cannot use teamviewer here
2) i'm in office, here all http/https connection works only with our transparent squid proxy
3) i'm not configured any proxy in firefox and in jdownloader, coz is transparent!
4) i can try to use external proxy (that support https) in jdownloader ?

[tony2long]

@Jiaz
I got the same error:

HTTP/1.1 302 Moved Temporarily
Server: nginx
Date: Fri, 25 Nov 2016 08:20:40 GMT
Content-Type: text/html
Transfer-Encoding: chunked
Connection: close
Location: **External links are only visible to Support Staff****External links are only visible to Support Staff**

[Jiaz]

@tony: can you download in browser? it works fine for me in browser and JDownloader

[tony2long]

That's strange.
Yes, I pasted the final download link in browser and got the file.

[Jiaz]

@tony: can you please do some more testing. Does it also happen with other links?

[tony2long]

Failed:
**External links are only visible to Support Staff****External links are only visible to Support Staff**
**External links are only visible to Support Staff****External links are only visible to Support Staff**
OK:
**External links are only visible to Support Staff****External links are only visible to Support Staff**

[Jiaz]

@tony: always fails with same code?

[tony2long]

Yes, but after successful download, I got 275 (limit?).
This host is not free-user friendly, the speed is low etc.

[Jiaz]

@tony: would you please test if it works when you disable api in plugin by setting useApi to false?

[tony2long]

private final AtomicBoolean useAPI = new AtomicBoolean(false);

858|filefactory.com_jd.plugins.hoster.FileFactory.log 25/11/16 22:30:45 - INFO [ jd.controlling.downloadcontroller.SingleDownloadController(download) ] -> Exception:
858|filefactory.com_jd.plugins.hoster.FileFactory.log 25/11/16 22:30:45 - SEVERE [ filefactory.com_jd.plugins.hoster.FileFactory.log ] -> java.lang.NullPointerException
at jd.plugins.hoster.FileFactory.handleFree(FileFactory.java:504)

The link that was OK, now fails 265 too.

[Jiaz]

@tony: please test again with next plugin update and disabled api

[tony2long]

**External links are only visible to Support Staff****External links are only visible to Support Staff**
URL: **External links are only visible to Support Staff****External links are only visible to Support Staff**
Location: **External links are only visible to Support Staff****External links are only visible to Support Staff**

[Jiaz]

It works in browser but doesnt work in JD with/without API?

[raztoki]

highly doubt it has todo with api.
They have the error messages also on fileservers (code=\d+)

raztoki

[Jiaz]

yes but the strange thing is, it works fine for me (in Browser and JD)