JDownloader Community - Appwork GmbH
 

Notices

Reply
 
Thread Tools Display Modes
  #1  
Old 17.01.2018, 12:22
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default download issue, isp cache

sometime my JD2 cannot download videos.
please check this link as an example:


**External links are only visible to Support Staff****External links are only visible to Support Staff**

Last edited by Jiaz; 17.01.2018 at 16:22.
Reply With Quote
  #2  
Old 17.01.2018, 16:22
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

Please provide a logfile after the error has occured
https://support.jdownloader.org/Know...d-session-logs
and post shown logID here
__________________
JD-Dev & Server-Admin
Reply With Quote
  #3  
Old 17.01.2018, 17:27
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

17.01.18 17.23.04 <--> 16.01.18 09.26.18 jdlog://2707254433151/
17.01.18 17.23.04 <--> 16.01.18 09.26.18 jdlog://4707254433151/
17.01.18 07.05.57 <--> 17.01.18 07.08.32 jdlog://9707254433151/

Last edited by kov_123; 17.01.2018 at 17:30.
Reply With Quote
  #4  
Old 17.01.2018, 17:35
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

Firewall/AV issues
Server closed the connection
r2---sn-aigs6n7y......|Remote host closed connection during handshake
Your log is full of network exceptions! Please check your firewall/av and add JDownloader to exclude list
__________________
JD-Dev & Server-Admin
Reply With Quote
  #5  
Old 17.01.2018, 17:35
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

Also likely that your ISP cache is overloaded and that's why the download breaks. I suggest to try again at later time
__________________
JD-Dev & Server-Admin
Reply With Quote
  #6  
Old 17.01.2018, 17:40
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

also i changed the computer and the connection in other place and still the same problem

also i tried to open the file directly from YouTube on the browser, it works fine

Last edited by raztoki; 21.01.2018 at 10:32.
Reply With Quote
  #7  
Old 17.01.2018, 17:43
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

Please provide logs from that other location. All I can tell is that remote server closed the connection
__________________
JD-Dev & Server-Admin
Reply With Quote
  #8  
Old 17.01.2018, 17:47
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

the strange thing, it grabs all other related files (txt, jpg and audio)
and still it does not grab the video file until the moment of writing this post
Reply With Quote
  #9  
Old 17.01.2018, 17:50
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

I guess it has something to do with your ISP cache. Wait for next plugin update. I've updated plugin to ignore this error if possible
__________________
JD-Dev & Server-Admin
Reply With Quote
  #10  
Old 17.01.2018, 17:54
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

ok
Reply With Quote
  #11  
Old 19.01.2018, 22:52
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

Unfortunately there is no change after the update, still can read all file but not mp4 file!!!

still nothing has been changed

Last edited by raztoki; 21.01.2018 at 10:32.
Reply With Quote
  #12  
Old 23.01.2018, 11:44
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

do you find any solution for this??
Reply With Quote
  #13  
Old 23.01.2018, 15:47
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

Please provide new logs
__________________
JD-Dev & Server-Admin
Reply With Quote
  #14  
Old 24.01.2018, 23:53
kov_123 kov_123 is offline
Giga Loader
 
Join Date: Sep 2014
Posts: 94
Default

also adding this:
**External links are only visible to Support Staff****External links are only visible to Support Staff**
it has the same issue


24.01.18 23.52.31 <--> 24.01.18 23.53.59 jdlog://5870354433151/
Reply With Quote
  #15  
Old 25.01.2018, 10:57
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 79,290
Default

Log does not contain a single error.
Please try to download and then create the log
__________________
JD-Dev & Server-Admin
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +2. The time now is 08:32.
Provided By AppWork GmbH | Privacy | Imprint
Parts of the Design are used from Kirsch designed by Andrew & Austin
Powered by vBulletin® Version 3.8.10 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.