#1
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download issue, isp cache
sometime my JD2 cannot download videos.
please check this link as an example: **External links are only visible to Support Staff****External links are only visible to Support Staff** Last edited by Jiaz; 17.01.2018 at 16:22. |
#2
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Please provide a logfile after the error has occured
https://support.jdownloader.org/Know...d-session-logs and post shown logID here
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JD-Dev & Server-Admin |
#3
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17.01.18 17.23.04 <--> 16.01.18 09.26.18 jdlog://2707254433151/
17.01.18 17.23.04 <--> 16.01.18 09.26.18 jdlog://4707254433151/ 17.01.18 07.05.57 <--> 17.01.18 07.08.32 jdlog://9707254433151/ Last edited by kov_123; 17.01.2018 at 17:30. |
#4
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Firewall/AV issues
Server closed the connection r2---sn-aigs6n7y......|Remote host closed connection during handshake Your log is full of network exceptions! Please check your firewall/av and add JDownloader to exclude list
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JD-Dev & Server-Admin |
#5
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Also likely that your ISP cache is overloaded and that's why the download breaks. I suggest to try again at later time
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JD-Dev & Server-Admin |
#6
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also i changed the computer and the connection in other place and still the same problem
also i tried to open the file directly from YouTube on the browser, it works fine Last edited by raztoki; 21.01.2018 at 10:32. |
#7
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Please provide logs from that other location. All I can tell is that remote server closed the connection
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JD-Dev & Server-Admin |
#8
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the strange thing, it grabs all other related files (txt, jpg and audio)
and still it does not grab the video file until the moment of writing this post |
#9
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I guess it has something to do with your ISP cache. Wait for next plugin update. I've updated plugin to ignore this error if possible
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JD-Dev & Server-Admin |
#10
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ok
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#11
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Unfortunately there is no change after the update, still can read all file but not mp4 file!!!
still nothing has been changed Last edited by raztoki; 21.01.2018 at 10:32. |
#12
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do you find any solution for this??
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#13
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Please provide new logs
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JD-Dev & Server-Admin |
#14
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also adding this:
**External links are only visible to Support Staff****External links are only visible to Support Staff** it has the same issue 24.01.18 23.52.31 <--> 24.01.18 23.53.59 jdlog://5870354433151/ |
#15
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Log does not contain a single error.
Please try to download and then create the log
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JD-Dev & Server-Admin |
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