JDownloader Community - Appwork GmbH
 

Reply
 
Thread Tools Display Modes
  #1  
Old 29.03.2021, 01:27
Richard Richard is offline
Baby Loader
 
Join Date: Mar 2021
Posts: 5
Default event log question

hi, I would like to ask you a question
to send an event log id you have to go
1 - "help" - "create a log",
2 - select the date and time of the event log
3- press continue
4- press ok at the window where it says please send this log ID to your supporter !, with jdlog :// included


If I do not press ok in step 4, but the cross to close the window (because I realized I have done something wrong) will the event Log ID will the same be sent to support?
Reply With Quote
  #2  
Old 29.03.2021, 12:57
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 71,482
Default

You have to send us the shown logID by yourself. Either post them here or send by mail to support@jdownloader.org
__________________
JD-Dev & Server-Admin
Reply With Quote
  #3  
Old 29.03.2021, 12:58
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 71,482
Default

Also see https://support.jdownloader.org/Know...d-session-logs
__________________
JD-Dev & Server-Admin
Reply With Quote
  #4  
Old 29.03.2021, 13:29
Richard Richard is offline
Baby Loader
 
Join Date: Mar 2021
Posts: 5
Default

yes, I had already read it, but if I don't press ok at point 4, but the cross to close the window will be sent to the support anyway the log?
Reply With Quote
  #5  
Old 29.03.2021, 13:46
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 71,482
Default

The logID is generated by server, so the uploaded is already finished. But we need the logID in order to access it. Upload happens on step 3
__________________
JD-Dev & Server-Admin
Reply With Quote
  #6  
Old 29.03.2021, 14:05
Richard Richard is offline
Baby Loader
 
Join Date: Mar 2021
Posts: 5
Default

step 4 so is it just a summary to provide the data here in the forum or by email? If I don't remember the LogID number because I forgot it, don't you even check them?
Reply With Quote
  #7  
Old 29.03.2021, 14:21
Jiaz's Avatar
Jiaz Jiaz is offline
JD Manager
 
Join Date: Mar 2009
Location: Germany
Posts: 71,482
Default

Yes, it shows the logID of the generated log.
We only check logs when user asks us for help and provide logID, either in forum or via support@jdownloader.org
__________________
JD-Dev & Server-Admin
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +2. The time now is 16:38.
Provided By AppWork GmbH | Privacy | Imprint
Parts of the Design are used from Kirsch designed by Andrew & Austin
Powered by vBulletin® Version 3.8.10 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.