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  #1  
Old 23.08.2019, 17:54
alquimista alquimista is offline
Baby Loader
 
Join Date: Aug 2019
Posts: 5
Default Not connected!. Reason: SERVER_DOWN

Hello, good morning, about 2 days ago, JDownloader2 has been telling me this "Not Connected !. Reason: SERVER_DOWN", first it connects when I give it to connect and even when entering My.JDownloader.org sees it and the connection exists but a few Second I get this error and it stays in retry and it doesn't connect anymore, entering My.JDownloader.org does not work then because SERVER_DOWN is giving me, if someone could help me I would appreciate it, thank you very much in advance,
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  #2  
Old 23.08.2019, 18:58
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Jiaz Jiaz is offline
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Join Date: Mar 2009
Location: Germany
Posts: 64,732
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Check your firewall/av. Server is up and no known issues.
Does https://my.jdownloader.org website work for you?
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  #3  
Old 23.08.2019, 19:41
alquimista alquimista is offline
Baby Loader
 
Join Date: Aug 2019
Posts: 5
Default Not connected!. Reason: SERVER_DOWN

Hello, thanks for replying, if the my.jdownloader.org website is active and I see the JDownloader but when trying to enter through my.jdownloader.org it tells me the following error "unknown JDownloader ID. Returning to the dashboard" and returns to beginning. Attached photo to see how it connects and then disconnects alone.
The firewall is controlled by the Nod32 Smart Security and deactivated to test and is the same.

Captura de pantalla (25).png

Captura de pantalla (24).png
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Old 23.08.2019, 19:46
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Jiaz Jiaz is offline
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Are you using any Proxy/VPN? Where are you from(country)?
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Old 23.08.2019, 20:27
alquimista alquimista is offline
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Join Date: Aug 2019
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Most likely, I have a proxy or VPN but not here where they give me the connection, so I wouldn't know how to tell you for sure, I'm from Cuba.

I've always been able to connect, it started to happen a few days ago. In fact I can download without problems and directly from the JDownloader

Last edited by alquimista; 23.08.2019 at 20:29.
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  #6  
Old 26.08.2019, 16:30
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Jiaz Jiaz is offline
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Location: Germany
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Please enable debug logging in Settings-Advanced Settings-
Log.debugmodeenabled
and
MyJDownloaderSettings.debugenabled
and restart JDownloader. Now wait for error to happen again and create a log, see https://support.jdownloader.org/Know...d-session-logs
and post shown logID here
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