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  #1  
Old 29.03.2021, 02:27
Richard Richard is offline
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Join Date: Mar 2021
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Default event log question

hi, I would like to ask you a question
to send an event log id you have to go
1 - "help" - "create a log",
2 - select the date and time of the event log
3- press continue
4- press ok at the window where it says please send this log ID to your supporter !, with jdlog :// included


If I do not press ok in step 4, but the cross to close the window (because I realized I have done something wrong) will the event Log ID will the same be sent to support?
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Old 29.03.2021, 13:57
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Jiaz Jiaz is offline
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You have to send us the shown logID by yourself. Either post them here or send by mail to support@jdownloader.org
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Old 29.03.2021, 13:58
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Jiaz Jiaz is offline
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Also see https://support.jdownloader.org/Know...d-session-logs
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Old 29.03.2021, 14:29
Richard Richard is offline
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yes, I had already read it, but if I don't press ok at point 4, but the cross to close the window will be sent to the support anyway the log?
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Old 29.03.2021, 14:46
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The logID is generated by server, so the uploaded is already finished. But we need the logID in order to access it. Upload happens on step 3
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Old 29.03.2021, 15:05
Richard Richard is offline
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step 4 so is it just a summary to provide the data here in the forum or by email? If I don't remember the LogID number because I forgot it, don't you even check them?
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Old 29.03.2021, 15:21
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Jiaz Jiaz is offline
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Yes, it shows the logID of the generated log.
We only check logs when user asks us for help and provide logID, either in forum or via support@jdownloader.org
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