#1
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Problems with Premium account [Simply Debrid]
It's been sometimes that JD2 seems to be losing my Simply Debrid account details and stopping download from then on.
I lost account of when it did first happen, but it was several updates ago. It usually happens in the middle of a downloading task, so stopping doing so and claiming I need a Premium or so to go on. What may be causing it and what can I do to solve it? |
#2
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Hi,
Please provide your log. Best regards,
__________________
» Setup JD2 / Instalador de JD2 «
Spoiler:
Installer for Windows XP/Vista/Seven/Eight || JD2 x86 - x64 (Beta) || Installer for Mac || JD2 (Beta) || Installers for Linux || JD2 (Beta) x86 || <---> || JD2 (Beta) x64 || How to Create a Log -» Click Here «- ¿Cómo crear un registro? -» Click Aquí «- Support Chat / Chat de Soporte -» Click Here / Click Aquí «- |
#3
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OK, the problem just happened, and the log I got was this:
15.01.14 23.09.00to15.01.14 23.10.09 jdlog://4020923439831/ Is that enough or should I get anything else? |
#4
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Hi
I cannot find the error in the log, sorry... GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#5
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OK, the error was the same: "Account is missing".
You go the Premium manager and the line is in red, saying the login is wrong. You have to delete it and add it again to get going. This all in the same session which minutes ago had been downloading fine. Last edited by carlmart; 16.01.2014 at 20:20. |
#6
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Please add a new log.
GreeZ pspzockerscene
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#7
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Will this one do?
15.01.14 23.09.00to16.01.14 16.15.11 jdlog://9330923439831/ |
#8
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Can't find anything in the logs, sorry...
GreeZ pspzockerscene
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#9
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It may not show on the logs, but the bug continues to bug me: it happened again just now.
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#10
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Please post new logs.
GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#11
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Definitely there's some missed communication between JD2 and my computer.
When I tried to get a log, the date it was showing was January 18. I had to boot JD2 again to get January 20 on the log. |
#12
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Hi,
Please delete the folder logs (it's into the install dir of JD2), then reproduce the problem, and finally post a new log. Greetings,
__________________
» Setup JD2 / Instalador de JD2 «
Spoiler:
Installer for Windows XP/Vista/Seven/Eight || JD2 x86 - x64 (Beta) || Installer for Mac || JD2 (Beta) || Installers for Linux || JD2 (Beta) x86 || <---> || JD2 (Beta) x64 || How to Create a Log -» Click Here «- ¿Cómo crear un registro? -» Click Aquí «- Support Chat / Chat de Soporte -» Click Here / Click Aquí «- |
#13
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Let's see if this log puts any light on my problem:
20.01.14 16.24.06to20.01.14 20.52.08 jdlog://7134923439831/ Do I delete the Log directory or what's inside it? Last edited by Lram32; 21.01.2014 at 01:30. Reason: merged posts, please use 'edit' |
#14
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Whatever you want, that doesn't matter.
Cheers,
__________________
» Setup JD2 / Instalador de JD2 «
Spoiler:
Installer for Windows XP/Vista/Seven/Eight || JD2 x86 - x64 (Beta) || Installer for Mac || JD2 (Beta) || Installers for Linux || JD2 (Beta) x86 || <---> || JD2 (Beta) x64 || How to Create a Log -» Click Here «- ¿Cómo crear un registro? -» Click Aquí «- Support Chat / Chat de Soporte -» Click Here / Click Aquí «- |
#15
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Quote:
Like you, I too am having issues with JD2 crapping on itself and losing the account info. In my case, it is for uploaded.to. I reported this in the uploaded.to thread. I was also getting the problem where the premium account was flagged red, with a plugin error status. I had to rebuild as well. This went on for several occasions. But, recently, it would do the "missing account" problem, then after several downloads were marked as such, a couple were flagged as needing a captcha and then it started working again with files further down the priority list. The account was never red flagged. Something was recently broken regarding plugin support. At first I thought that the uploaded.to plugin was broken, but now with your report regarding a different premium account, it is more of a core issue. My core version is 23845. There is another update waiting that I have to fetch. |
#16
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The log shows: "Account -edited-->simply-debrid.com is invalid!" because login request didn't get correct response.
__________________
FAQ: How to upload a Log Last edited by tony2long; 21.01.2014 at 10:42. |
#17
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I do not know what does it mean what the log shows, as it gets "normal" again when I re-load the data and gets "wrong" by itself hours later.
I'm not sure what login request didn't get correct response. As I usually download from uploaded using my Simply Debrid account, I can't say if that would happen with other servers. Whatever it shows, I think it's a JD2 bug, not SD. Just now it did the same error, and here's the log: 22.01.14 14.40.12to22.01.14 14.39.37 jdlog://0321234130931/ Last edited by Lram32; 22.01.2014 at 21:15. Reason: merged posts |
#18
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I agree with you, especially since I use UL directly. Recently JD2 has been complaining about my account missing when it was still there and not marked as being bad.
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#19
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It's really unnerving. Now it happened once again.
Downloading fine and BAM!... error. Any hints on what might be happening and how to cure it? |
#20
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@carlmart
Your log doesn't contain any helpful information! GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#21
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Where or how can I get information that can actually help solve the problem?
The past night it happened again and stopped a large download I was doing. |
#22
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Logs should help.
Sorry, I'm gone for the next week... GreeZ psp
__________________
JD Supporter, Plugin Dev. & Community Manager
Erste Schritte & Tutorials || JDownloader 2 Setup Download |
#23
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Would it be any use uninstalling and installing JD2 again?
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#24
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Your problem is a connection issue, until you fix it, JD won't work as expected.
If this connection issue only with JD then the cause is AV / FW.
__________________
FAQ: How to upload a Log |
#25
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FW is firmware? What's AV?
I keep using JD2 because I have always liked it, and it's the program Simply Debrid recommends. But it's a bit frustrating lately with this bug. |
#26
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Anti virus / firewall.
__________________
FAQ: How to upload a Log |
#27
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simply-debrid not working
Simply-Debrid does not work properly. Either JD refuses the password or states that the password is incorrect. Deleting host entry, re-entering host-entry helps, it works again, but only for a few minutes, after which it again shows the same erratic behaviour as before. Any help in this regard is much appreciated, thanks!
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#28
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Merged threads.
Please provide your log. Greetings,
__________________
» Setup JD2 / Instalador de JD2 «
Spoiler:
Installer for Windows XP/Vista/Seven/Eight || JD2 x86 - x64 (Beta) || Installer for Mac || JD2 (Beta) || Installers for Linux || JD2 (Beta) x86 || <---> || JD2 (Beta) x64 || How to Create a Log -» Click Here «- ¿Cómo crear un registro? -» Click Aquí «- Support Chat / Chat de Soporte -» Click Here / Click Aquí «- |
#29
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i tried to send a log, alass i am a technical idiot, i have no idea if it worked. thanks for your help anyway. simply-debrid does not work at all, jdownloader refuses my login data telling me they are incorrect which work without any problem on the simply-debrid website login.
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#30
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Hi,
Please post the ID of the log here, tnx.
__________________
» Setup JD2 / Instalador de JD2 «
Spoiler:
Installer for Windows XP/Vista/Seven/Eight || JD2 x86 - x64 (Beta) || Installer for Mac || JD2 (Beta) || Installers for Linux || JD2 (Beta) x86 || <---> || JD2 (Beta) x64 || How to Create a Log -» Click Here «- ¿Cómo crear un registro? -» Click Aquí «- Support Chat / Chat de Soporte -» Click Here / Click Aquí «- |
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