[Jiaz]

We are in contact via Ticket/Email. The logins are invalid in browser as well. I suggested to try password change or contact their support.

[Jiaz]

Originally Posted by timaloy1

also i get onto the rapidagtor site no problem's using the user name (my email) and the password they sent me

We were in contact and I tested your logins twice and always failed to login.When you say you can easily login at their website then you must be using different logins than those you provided in the e-mails because those didn't work at all.

[Hermanch]

[Solution (albeit a crap one)]: try limiting the speed. I'm getting stable downloads at about 800K (single thread). If that won't stick keep reducing it.

Then try increasing the chunks and upping the limit.

I figured this out using Microsoft Edge which, unlike Jdownloader & Firefox, works fine, but restricts each thread to 755-790K.

Pretty shoddy for a premium service.

Originally Posted by harrydogg

I'm having similar issues as miketee (i specifically registered here because of rapidgator issue with JD2)

Premium rapidgator account
Firewall disabled
Max chunk test from 1 to 20
Max Simultaneous download set to 1

no matter what settings I use after downloading a bit, it stops (green icon with !) and 5 min wait. I have to stop and start the download again for it to continue. After a bit it stops again, and I have to stop & start. repeat till download is done.

I don't have this issue with downloads from browser.

[phb]

Hi, somehow jdownloader doesn't recognise my valid premium account. It shows that the account is expired although the account is still valid, I can use premium downloading via browser and the password I have also double checked. Was there any update corrupting this plugin recently?

[tony2long]

Please upload the log with debug mode enabled in advanced settings.

[phb]

I hope this is correct:
I need support! This is my log id: jdlog://3582614015941

[Jiaz]

@phb: log does not contain any account activity.
Make sure to enable debug mode in Settings-Advanced Settings, search for debug, enable log debug and restart JDownloader
then remove/add the account again. After error, create new log and provide logID

[phb]

After deleting the account and setting it up again it worked.

[Jiaz]

@phb: thanks for the feedback! when it happens again, please provide new log

[Malpholio]

I've just started seeing a problem with Rapidgator when trying to download multiple files on a premium account.

Sometimes it will start downloading one, sometimes two files, but sometimes it won't even download one before I get a "server says please wait" message and times out for an hour. Removing and re-adding the account will clear the message, but again trying to run multiple downloads causes the error to happen again.

27.09.17 17.43.28 <--> 27.09.17 17.48.48 jdlog://5115614015941/

I've tried disabling the API setting but once I complete the login catchpa it tells me the account is expired and asks if I want to renew.

Using a browser I can run multiple downloads without an issue.

[lifetalk]

Originally Posted by Malpholio

I've just started seeing a problem with Rapidgator when trying to download multiple files on a premium account.

Sometimes it will start downloading one, sometimes two files, but sometimes it won't even download one before I get a "server says please wait" message and times out for an hour. Removing and re-adding the account will clear the message, but again trying to run multiple downloads causes the error to happen again.

27.09.17 17.43.28 <--> 27.09.17 17.48.48 jdlog://5115614015941/

I've tried disabling the API setting but once I complete the login catchpa it tells me the account is expired and asks if I want to renew.

Using a browser I can run multiple downloads without an issue.

I can confirm this is happening right now. Their API is expiring sessions very quickly (sometimes right after generating it, sometimes within 1 or 2 uses). Hopefully they can sort this out soon.

[Malpholio]

Thanks Lifetalk, I had a suspicion it might be an RG caused issue given it just suddenly stopped working properly after I'd been running jdownloader for a while.

Edit
Never mind, spoke to soon.

[FSchmertz]

Same problem here, I contacted their customer support 'cause it's clearly a problem on their side.

Note that going to "settings" and then doing a "refresh" for RG usually clears this problem and allows downloads again (until it starts happening again, which is usually rather soon)

[Malpholio]

Refresh is worthy trying, but it may not clear the error, in my case the only way to clear it is to remove and re-add the account. Or wait an hour

Edit
Just found out that my mistake was using the refresh button at the bottom of the account settings window, right clicking and selecting refresh does clear it.

[lifetalk]

I have received confirmation from RG that they are aware of this bug and fixing it.

And trying now, I see that it appears to be fixed.

[Jiaz]

@lifetalk: thanks for the confirmation.
I'm confident they will have it fixed soon.

Disable/enable the account to avoid waiting time. this will cause fresh login on account

[FSchmertz]

Quote from response from RG Support:

Hello,

Thank you for information. We are working on this issue.
It will be fixed soon.
We are sorry for the inconvenience

If you have any further questions, please let me know.

Kindest regards,
Rapidgator support representative.
Arina.

And btw, it doesn't appear to be fixed yet

In fact, I can't even get into their site right now

[FSchmertz]

Now I ran a proxy and it seems that only I (on Verizon FIOS) am having issues assessing the RG site!

P.S. I ran a traceroute and you can't get there from FIOS! :(

[Jiaz]

I got first feedback that indicates they solved the issue. Any feedback here?

[Malpholio]

It's been working for me since FSchmertz posted they'd fixed it.