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Old 16.02.2016, 15:23
John Space John Space is offline
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Join Date: Nov 2009
Posts: 76
Default I can't change the email address in User Control Panel

Hi everyone.

I am trying to change the email address (the one for Thread Subscription email notifications) in my User Control Panel, as the one I used is no longer available, but I'm having trouble.

I went to Edit Email & Password and I entered my present password to continue. I didn't want to change it so I skipped Edit Password.

Then I introduced a new email address in New Email Address and Confirm New Email Address. I Saved Changes... and vBulletin told me that that email address is already in use. I checked the email address that I want to use from now on, but I can't find any evidence of it being the email address for Thread Subscription email notifications.

What am I doing wrong?

UPDATE: thanks for the ticket! I'll wait patiently
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Last edited by John Space; 16.02.2016 at 17:12. Reason: More info
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Old 16.02.2016, 15:46
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raztoki raztoki is offline
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@John Space
private message me the email address your trying to change it to. You might have had a failed signup in the past, and these don't ever seem to get deleted/purged from the database which can cause reported error response going forward.

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Old 16.02.2016, 15:54
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Jiaz Jiaz is offline
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You can also email the address to support@jdownloader.org
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Old 16.02.2016, 16:38
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Jiaz Jiaz is offline
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Email is already in use. I've answered via ticket system
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Old 16.02.2016, 17:06
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raztoki raztoki is offline
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Thanks Jiaz

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