I ran an update and all my premium accounts have didappeared. Is there somewhere I can find an account file or back up file somewhere to save having to go through a number of email accounts and emails to find all my premiums and add them again?

[Jiaz]

Updates don't touch your settings/configs/accounts. Please try the following.
Close JD and delete the file Core.jar and the folders update, tmp/temp and logs and start JDownloader again.
You may backup cfg/org.jdownloader.settings.AccountSettings.accounts.ejs
this file should have a reasonable size

The same thing happend to me on 3 of my machines once I did an update approximately 2 weeks ago. I copied my config files after it did it to my first PC then i updated the other 2 and all my premiums were gone on those 2 pc's as well. I guess the lesson i learned is to always make a backup.

one of my computers crashed last night and I rebooted it today. I start Jdownloader and lost all my premiums on it again. cfg/org.jdownloader.settings.AccountSettings.accounts.ejs was replaced with a new file with no premiums. I copied the file from another computer and rebooted jdownloader and it works. I'm confused on what is causing this to happen all of a sudden?

[Jiaz]

@Stjronc: There haven't been a core update since longer time and updates don't touch any settings/accounts at all. If it would be connected to the update then it would happen to everyone and not just some. When this happens we need a copy/zip of the logs folder to check those for any useful information.

@rob888 and Stjronc: what OS are you using?

Im using Windows7 and Windows 10. If it happens again i'll send a copy of the log files. thanks

[Jiaz]

Thanks and again sorry for the inconvenience