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  #1  
Old 19.03.2020, 18:05
mwl mwl is offline
JD Beta
 
Join Date: Mar 2013
Posts: 59
Default florenfile.com premium not recognised

I have a premium account with florenfile. It's good until May, but JD states "Account is ok: Free Account"

Log: 19.03.20 15.59.28 <--> 19.03.20 16.01.37 jdlog://9886715302851/

Sample URL: **External links are only visible to Support Staff****External links are only visible to Support Staff**
Can PM account details on request
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  #2  
Old 19.03.2020, 18:06
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
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Location: Deutschland
Posts: 56,494
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Quote:
Originally Posted by mwl View Post
Sample URL: **External links are only visible to Support Staff****External links are only visible to Support Staff**
Can PM account details on request
Please do that.
I'm here for another ~1 hour and will try to fix it asap.

-psp-
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JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
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  #3  
Old 19.03.2020, 18:10
mwl mwl is offline
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Join Date: Mar 2013
Posts: 59
Default

Account details sent.
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  #4  
Old 19.03.2020, 18:28
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 56,494
Default

Thanks.
Your account gets recognized as premium without any issue here.

Please do the following:
Go to Settings --> Advanced Settings --> Search for "Log: Debug Mode" --> Activate that

Then restart JD and go tothe Account Manager --> Refresh the florenfile Account two times and post a log here.

Please post your log-ID here | bitte poste deine Log-ID hier.

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #5  
Old 19.03.2020, 18:34
mwl mwl is offline
JD Beta
 
Join Date: Mar 2013
Posts: 59
Default

Still says free account, but now also "Download limit reached".

19.03.20 16.33.04 <--> 19.03.20 16.34.08 jdlog://4986715302851/
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  #6  
Old 19.03.2020, 18:49
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 56,494
Default

Hit the update button now and refresh your account afterwards --> Does it work then?

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
  #7  
Old 19.03.2020, 18:59
mwl mwl is offline
JD Beta
 
Join Date: Mar 2013
Posts: 59
Default

Yes, all good.

Thanks for your help!
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  #8  
Old 19.03.2020, 19:07
pspzockerscene's Avatar
pspzockerscene pspzockerscene is offline
Community Manager
 
Join Date: Mar 2009
Location: Deutschland
Posts: 56,494
Default

Thanks for your feedback

You can now change your password.

Stay healthy!

-psp-
__________________
JD Supporter, Plugin Dev. & Community Manager

Erste Schritte & Tutorials || JDownloader 2 Setup Download
Spoiler:

A users' JD crashes and the first thing to ask is:
Quote:
Originally Posted by Jiaz View Post
Do you have Nero installed?
That's true James
Quote:
Originally Posted by James
Die Leute verstehen einfach nicht dass nur weil man mit einer Waffe auch auf Menschen schießen kann dass ein Schützenver​ein kein Ort für Amoklaufide​en ist
Reply With Quote
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